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Upgraded to 45MB POWER Package AND....

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Upgraded to 45MB POWER Package AND....

Upgraded to 45MB POWER Package around 6:30 or 7:00pm EST. While the lady told us it would only take 3 hours for it to upgrade. Its been about  4-5 hours now and i've been testing the speed from the ATT Speedtest site, And there has been no change in speed. I'm wondering when the upgrade will take place. How much longer will I have to wait for the upgrade to take into affect.

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Message 1 of 12

Re: Upgraded to 45MB POWER Package AND....


@dre3k  wrote:

Upgraded to 45MB POWER Package around 6:30 or 7:00pm EST. While the lady told us it would only take 3 hours for it to upgrade. Its been about  4-5 hours now and i've been testing the speed from the ATT Speedtest site, And there has been no change in speed. I'm wondering when the upgrade will take place. How much longer will I have to wait for the upgrade to take into affect.


 

 

What was your current speed before upgrade?

 

Do you know if you have FTTP (fiber-to-the-premise), or pair bonding (using two pairs of wire for your service)?

 

Which modem/router/gateway do you have?

 

Do you know how far you are from the VRAD ( large cream colored box on curb)?

 

 

 

 

 

 

 




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Message 2 of 12
Employee

Re: Upgraded to 45MB POWER Package AND....

did you reset your modem? you almost always have to reset the modem when theres a change in service

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 12
Tutor

Re: Upgraded to 45MB POWER Package AND....

Current Speed before was Uverse 18MB package

Not sure about the FTTP or Pair bonding

My Gateway is a 2wire 3801HGV

And the gateway is about max 50 feet from the BOX.

does this help?

And also as i said in my first post we upgraded yesterday at around 6:30-7:00pm EST and im still getting the same speed from the ATT Speed test site. Nothing has changed.

Message 4 of 12
Tutor

Re: Upgraded to 45MB POWER Package AND....

No i havent reset the modem yet.. I will try that.. by resetting do you mean unplugging for 10 seconds and plugging back in or actually pressing down on that little reset button?

Message 5 of 12
Employee

Re: Upgraded to 45MB POWER Package AND....

The 45M POWER internet is a bonded install using the 589 RG.
The 3801 RG is a single pair install only capable of 32M profile 24M Max Turbo as best.

You will need a new install....
a scheduled appointment where the tech has to install new jumpers at crossbix.
possible replace drop if not cat3 with two pairs.
a new NID... a new cat5 home run if not current.
Install a new jack with the new 589 RG.
Your wireless pass code will change.

Normally 2 to 3 hours csn be up to 7 to 9 hours reported if issues with outside lines requiring a CIM ska InR tech.

conclusion. .. looking for an install date and time before will see 45M on speed tests.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 12
Employee

Re: Upgraded to 45MB POWER Package AND....

Note... the above is with Fiber To The Node aka FTTN....
if this is a Fiber To The Premise aka FTTP will depend on which ONT.
a BPON will requiring cancelling your account... no service for days while scheduling new appointment.. a CIM tech for work at crossbox on fiber splitter plus replacing the ONT to GPON. Plus a Uverse tech to install the 589 but should see speeds hardwired on a 3801 but not wireless as 3801 is bg best wireless speed about 23M.

If this is a FTTP Gpon already should still receive a 589 RG for bgn wireless requiring a tech visit.

Bottom line regardless of type of install should have tech install with new 589 RG.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 12
Tutor

Re: Upgraded to 45MB POWER Package AND....

So call back and schedule an app for a technician to come out to upgrade the line and tell them we want the new 589 RG Gateway/Modem? Is this what you are telling me?

Message 8 of 12
Highlighted
Employee

Re: Upgraded to 45MB POWER Package AND....

What I am saying is the 3801 is used on both FTTN single pair install up to 24M Max Turbo AND FTTP installs.

As you state have 18M Max Plus this can be either FTTN or FTTP.

Upgrade to POWER 45M on a copper pair requires a complete rework of your install AND REQUIRES the 589 or an inid 3812 with i38hg to receive those speeds.
Not a flip of a switch.

If BPON will lose complete service for days to upgrade to GPON. Not a flip of switch.

GPON would be a flip of the switch but would only see speeds hardwired.
As the 3801 is bg wireless would not see speeds without the 589 bgn.

In conclusion yes you need a tech visit and possible you may be schedule and mistook the reps 3 hours before upgrade could have mrant takes about 3 hours to upgrade on reinstall.

Happy Fathers Day.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 12
Contributor

Re: Upgraded to 45MB POWER Package AND....

To kind of piggy back on this original post, I am having a very similar issue at the moment.

 

I had a tech out today to install Uverse TV, as I already had existing AT&T internet service.

 

I currently have the 18m internet. I called several months back and after several hours on the phone speaking with several different people, I was told that I could upgrade to the 45m internet, but I would have to go without service for a couple of weeks.

 

The jist I was able to get from the folks I spoke with was that the 45m was indeed available, but I needed an equipment swap of some sorts.

 

So fast forward to today. I had the tech out to get the ATT TV service going, and tried to get him to install everything for the 45m internet. He said it would be no problem and swapped out the modem with the RVG589 and everything seemed to be going smoothly.

 

When I tried to upgrade from the 18 to the 45, I was told we had to go ahead and do a service disconnect and reconnect, essentially deleting my old account and creating a new one. I have a tech coming out again next week to do that re-install.

 

The tech out here today said that I have fiber at my house and this should not be a big issue. He said that I dont have to worry about the pair bonds and single bonds since I had fiber.

 

My main concern is what all exactly would be needed for me to get the 45m internet? Im afraid the tech next week will have the same problem as we had today. It almost seems as though maybe there might be some more equipment on the outside of my house that needs to be changed? Im not sure.

 

This issue seems to be a very tough one for a lot of folks,

 

Any assistance would be appreciated.

Message 10 of 12
Employee

Re: Upgraded to 45MB POWER Package AND....

Shoj797, you have what I posted before, you have a BPON ONT, requires the CANCEL of services, the CIM (outside tech) to replace for a GPON.

 

If your local VRAD has the correct splitter, a couple hours... If the equipment is not in place you could be down for some time.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 12
Contributor

Re: Upgraded to 45MB POWER Package AND....

Ok thanks.

 

Do I need to put in a request for another technician to come out to put in a GPON or just tell the TV / Internet technician when he comes out to the house next week?

Message 12 of 12
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