UVerse and IPv6 Tunneling with 3800 HGV-B

Tutor

UVerse and IPv6 Tunneling with 3800 HGV-B

Hi,

 

I ran an IPv6 tunnel from Hurricane Electric (he.net) for a while with my U-verse account and a 3800 HGV-B. The latest software upgrade (6.9.1.42-plus.tm) seem to block IP protocol 41, and I no longer see traffic from he.net coming into the gateway (and no encapsulated IPv6 packets going out). 

 

Is there a way to turn off that block? Or get a software version that does not block protocol 41?

 

Thanks,

    Henning

 

 

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Message 1 of 56
Teacher

Re: UVerse and IPv6 Tunneling with 3800 HGV-B

As a heads up, the accepted solution only works for installations that are capable of bonded pairs. According to the tech that was supposed to come out yesterday and swap out my 3800 for a Motorola, there is some nonsense corporate mandate that only Motorola modems can only be used for bonded installs.

In my case, I have fiber to the house, which is great - except now I can't get the router that would actually fix this.

Tech is supposed to get back with me later this week, so I am waiting to see if he does before I go nuts.

If I can't get an accepted solution, I'm going to have to start shopping around. Fiber to the house has soo much potential but not if it's being provided by an incompetent company.

Message 31 of 56
Employee

Re: UVerse and IPv6 Tunneling with 3800 HGV-B

We are working to enable IPv6 for all of our consumer broadband customers and when we have a firmware update for IPv6, we will push it to our devices and enable it. For more information, please refer to www.att.com/ipv6......from ATTDmitriyCM. 10/04/2013

forums.att.com/t5/Features-and-How-To/IPV6-rollout-plans/m-p/3639823#M39710

My observations updates happen once per quarter.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 32 of 56
Teacher

Re: UVerse and IPv6 Tunneling with 3800 HGV-B

You're missing the point, which is been the entire problem. IPv6 WAS working for many of us via an IPv6 tunnel which we now can't use because the 3800 firmware blocks the ability to do so. I can't get ATT's 6rd working now, and even if I could it does not offer the features I need that I can get via a 6in4 (specifically HE's) tunnel. As noted in this forum thread, it is likely a bug that should be easy to fix if ATT would acknowledge this and work with 2wire and your customers to arrive at a solution.

You have the opportunity to do something truly great for your customers and to help improve your customer service at large. Instead ATT is giving paying customers the run-around with lack of knowledge, lack of escalations, and a deplorable attempt at an up-sell with this ConnecTech nonsense that anyone who is half competent with the problem will know they can't fix. Let me be clear: calling my recent experiences with ATT merely bad would be a compliment and ATT should be ashamed.
Message 33 of 56
Tutor

Re: UVerse and IPv6 Tunneling with 3800 HGV-B

I showed the tech they sent out all the threads of people complaining about the broken tunnels, and the tech then and went ahead and replaced my 3800 with a NVG589. He also stated that I was the first non-pair bonded install that he has used the 589 for. I would of been happy to have my firmware rolled back on the 3800, but I could not seem to get anyone to consider doing that. I'm happy they at the end fixed me up, but they started out breaking the tunnels in the 3801 in Auguest, but decided they really do not care about anyone that is tunneling, and pushed the same break out to everyone on the 3800, and then decided that fighting and agruing with paying customers about fixing an issue they caused is better then trying to actually solve the issue is just totally unprofessional, and disappointing.

Message 34 of 56
Teacher

Re: UVerse and IPv6 Tunneling with 3800 HGV-B

You had no IPv6, but you had proper code that wouldn't impact 6in4 (RFC 4213, Standards Track) traffic. The firmware, however, still sees the 6in4 traffic, seems to think it's 6rd, realizes it's disabled, and then drops the traffic, rather than behaving as it did previously, and passing it through. Before 6.9.x everything was fine.

I'll say there are many, many more tunnels in U-verse space affected (or that will be) than are being represented in this thread.
Message 35 of 56
Mentor

Re: UVerse and IPv6 Tunneling with 3800 HGV-B

Nearly every U-verse problem comes from our inability to either put that brain-dead RG into bridge mode or replace it with a real router that doesn't block tunnels and other traffic we want, even with an extra static IP address block.

 

And then there's AT&T's refusal to sell me all of the bandwidth of my VDSL2 link. It runs at 5.04 up and 32.2 down, but they won't sell me more than 3 up and 24 down. (I understand the link is shared with TV, and I'm willing to accept that.)

 

Time Warner just installed a cable modem that gives me 5 up and 50 down -- and it's a simple bridged connection, no unwanted router or firewall. OTOH they sell static IPs only to business class customers at far greater cost. Sigh.

 

You'd think that after investing all that money in their FTTN network AT&T would be interested in actually selling competitive services, not shooting themselves in the foot.

 

Message 36 of 56
Mentor

Re: UVerse and IPv6 Tunneling with 3800 HGV-B

I see that "Power" 45 Mb/s service is now available in my area. Given that I want faster service, and given the other comments here that the new RG (Motorola NVG589) will not block IPv6, I ordered an upgrade to see what will happen. Thanks for everyone's comments.

 

 

Message 37 of 56
Teacher

Re: UVerse and IPv6 Tunneling with 3800 HGV-B

I finally got hit today.  6.9 is on the box and my 6IN4 tunnel to HE.NET is down.  This just plain sucks.  So what's the deal with getting the NVG589?  A call and steady complaints?  Or do I actually have to upgrade (although I'm sure I can - currently running on bonded pair).

 

Anyone know if HE is offering their tunnel services in an IPSec tunnel?

Message 38 of 56
ACE - Expert

Re: UVerse and IPv6 Tunneling with 3800 HGV-B


m00dawg wrote:

As a heads up, the accepted solution only works for installations that are capable of bonded pairs. According to the tech that was supposed to come out yesterday and swap out my 3800 for a Motorola, there is some nonsense corporate mandate that only Motorola modems can only be used for bonded installs.


The 3800's were designed to work with an ONT or VDSL (including Coax or Cat5).  It's not clear to me whether or not the Motorola NVG 589 can connect to an ONT.  I know that they dropped the Coax input on it.  It is designed to handle bonded pair installations without having to have an iNID.

 

FWIW, I agree with all the posters here that it stinks that they don't have a better answer to solve the problem they created with the ill-advised firmware update.  You can take my opinion and a dollar and find a small cup of coffee somewhere.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 39 of 56
Contributor

Re: UVerse and IPv6 Tunneling with 3800 HGV-B

Putting my disgruntled voice on this thread as well.  Would like to see an update that fixes this.

Message 40 of 56
Teacher

Re: UVerse and IPv6 Tunneling with 3800 HGV-B

To add, the installation tech never got back with me about any alternative options like he said he would. So back to square one.

Message 41 of 56

Re: UVerse and IPv6 Tunneling with 3800 HGV-B

This is neither a viable solution nor workaround. My AT&T U-Verse is delivered via Fibre-to-the-Home (FTTH) - aka "Lightspeed".

This delivery model doesn't work with the Motorola Gateway as it does not have an Ethernet port as an uplink. The 2Wire does. And this port is used to plug into the optical termination point via Ethernet.  

Message 42 of 56

Re: UVerse and IPv6 Tunneling with 3800 HGV-B

Everyone who is affected by this should file a complaint with the FCC (http://www.fcc.gov/complaints). 
In the end AT&T is clearly violation rule ii. of FCC's "Preserving the Open Internet" rules: http://www.fcc.gov/rulemaking/09-191

 

Message 43 of 56
Highlighted
Teacher

Re: UVerse and IPv6 Tunneling with 3800 HGV-B

Thanks for the FCC Rules and Compliant info. My compliant has been filed - reference number 13-C00537210.
Message 44 of 56
Teacher

Re: UVerse and IPv6 Tunneling with 3800 HGV-B

Tried chat support again. They said they are aware of the issue but do not have an ETA on resolution. For those with FTTP, there is not an alternative currently from what I understand.

Message 45 of 56
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