Have been paying just over $300 per month for Uverse TV, Phone and Internet for 2 years now and the service is terrible. I have probably had at least 12-15 technical visits to my home over the last 2 years and each tech finds what they claim is a different problem and repairs the item. I think I have had everything replaced at least 2 or 3 times yet still the same poor service.
Last tech was here about 6 weeks ago and he was a breath of fresh air and diagnose 9 line faults throughout the poles. I called customer service about 4 weeks after he said someone would be back and sure enought the rude customer service agent told me that problem was fixed already but it wasnt and the service was still terrible. I pay for 18mpbs yet on my best day I get about 9. TV is always poor quality, no sense watching HD as half the time the TV gets the ATT blue screen of death. Even my two phone lines dont work right as they cross over one another at times. Have had managers here, supervisors here but until they fix the problem on the poles the problem will never be fixed meanwhile I am stuck with this terrible service at $300 per month since no other providers are in my area. Uverse should be ashamed of themselves charging me month after month and not delivering their service and forget about getting someone who cares about your problem on the phone.
Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck
Please NO SD stretch-o-vision or 480 SD HD Channels Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems) Your Results May Vary, In My Humble Opinion I Call It Like I See It, Simply a U-verse user, nothing more
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
I am in the same boat (see here), but I have only been a customer for a few months. They seem to lie to get you off the phone so you are someone else's problem. You'd think with $3,800,000,000 in profits last quarter they could afford to fix these issues....