08-06-2013 2:30 PM
I switched from AT&T DSL about 12 months ago to U-Verse. Ever since the change, I have been experiencing more and more latency and slower performance even though when I signed up for U-Verse I supposedly doubled my speed. Speed test confirm that I am getting the Up / Down I am supposed to. But man, it does not feel like it. I have done the resents, the cashe dumping, everything I could. I am even now running my laptop directly conneted to the RG just to pick up a little better performance. I will be forever grateful if somebody can help me sort this out.
I only have U-Verse internet. No TV. No phone.
I have been running UV Realtime for a couple of days. A few items seem to be at issue.
1) Recommended Profile shows "no service"
2) Biloading shows a massive gap in the download.
3) Max Rate is at the low limit.
Solved! Go to Solution.
08-06-2013 3:02 PM
08-06-2013 4:41 PM - edited 08-06-2013 4:43 PM
Yes. I already had DSL so the CSR that set me up with U-Verse said that they just ship and I set up. As far as teh Network Interface, I never touched it, wouldnt knwo where to start. However, the way this is set up is that several years ago we needed new line in room that has since become my office but has always been the location of our DSL RG. So, the NID is at the front of our home, the tech tapped off or tapped into the phone line in our kitchen, then ran a line outside of the home to another NID and back into my office.
Is there anything obvious in the pictures of the wiring that I can correct myself?
Note: We do not use the land lines for anything other than our U-Verse.
Picture 1 - Is the Main NID
Picture 2 - Is the line coming back out of the home
Picture 3 - Is the NID on the other side of my office wall.
08-06-2013 5:26 PM - edited 08-06-2013 5:27 PM
I've circled two screws in your main NID in purple in the picture below:
Do the following:
One of those pairs is responsible for your bridge tap and disconnecting it will fix the problem.
08-06-2013 6:10 PM
Thanks! The second configuration was the ticket (black / yellow). New Bitloading and IP/Profile shots attached. Bitloading looks more like it should but looks like there are still some issues in the IP/Profile.
08-06-2013 6:37 PM - edited 08-06-2013 6:41 PM
Yep, that got rid of the bridge tap. The power level I wouldn't worry about -- that is mostly due to your distance. The recommended profile applies mostly to people with IPTV service on a 3800/3801 modem ... with a 3600 and Internet only, the profile you have (13.2/1.5) is the correct one.
Try some speed tests and latency tests ( www.speedtest.net, www.pingtest.net ) and see what the line looks like.
08-06-2013 7:32 PM - edited 08-06-2013 7:34 PM
Thank you again! I hope that getting rid of the bridge tap improves performance.
Here is the PING test result:
Here is the speed test ! results:
Here is the speed test 2 results:
I have U-verse "MAX" that is rated 12Mbps down and 1.5 Mbps up. Looking pretty good at 11.74 and 1.41. However, even with that bridge tap in there before I was seeing good speed test..... Ookla rated it "C"...
08-06-2013 7:34 PM
08-07-2013 8:22 AM
Thanks again for all of the help.
I want to share one last tip for anyone who might be experiencing the same issues with latency and slow load time.
After reading a bunch of different sites, there seemed to be a somewhat recurring comment about Internet Explorer having slow load issues. In my case I have been running IE7 on all four of my computers. Yesterday, I loaded Google Chrome on the two computers that exhibited the slow load / latency issue the worst,. Problem fixed. No Joke. Surfing load times match closely to teh examples that AT&T has on its demos. On the worst of the two, a laptop that is the farthest from the RG, the processor would kick on like a vacuum cleaner after a short stint of surfing. My wife has been using that laptop for about four hours today and the fan hasn't kick on once.
Dump Internet Explorer. Do it now.
I chose google Chrome as my test alternative, but, I probably wont do that on the other ones just because google wants to entagle itself with everything else. I will probably will try Firefox on at least one of the two remaining computers for comparison.
08-07-2013 9:08 AM
08-07-2013 9:23 AM
Great tip. I will try this.
BTW, I just did some quick searching. Looks like Preferred DNS is 22.214.171.124 Alternative DNS is 126.96.36.199
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!