U-verse gateway authentication failure

Contributor

U-verse gateway authentication failure

[ Edited ]

I was cleaning up some wires and unplugged my modem and when it was plugged back in I'm getting a gateway authentication failure when trying to access the internet. My TV no longer works either. My power local internet and broadband lights are green, while service is lit up red (3800 hgv-b modem). I did go to my home portal site but couldn't find a run setup wizard button (saw it on a forum post). Not really sure what to do next, any response would be appreciated.

Message 1 of 5 (96,865 Views)
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Accepted by beckyww (Administrator)
‎09-30-2015 1:39 AM

Re: gateway authentication failure


camf3xu wrote:
I was cleaning up some wires and unplugged my modem and when it was plugged back in I'm getting a gateway authentication failure when trying to access the internet. My TV no longer works either. My power local internet and broadband lights are green, while service is lit up red (3800 hgv-b modem). I did go to my home portal site but couldn't find a run setup wizard button (saw it on a forum post). Not really sure what to do next, any response would be appreciated.

 

 

You can try cycling the power on the gateway by pulling the plug out, wait 15 seconds and plugging it back in, and waiting ~5 minutes for the gateway to fully restart.

 

If that does not do it, try a factory reset. There should be a small recessed button on the back/side ot the gateway, using a toothpick or a ball-point pen press and hold the button for 20 seconds, then release. This will set the gateway back to factory defaults. You will have to re-enter login info as well as set up your wireless network  and firewall again if you modified them from their defaults.

 

If this does not do it, then unfortunately, you're going to have to call in.

 

 

 




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Message 2 of 5 (96,820 Views)
Scholar

Re: gateway authentication failure

First reset your router by pushing the pin hole with a paper clip for 30 secondes. Then log into the settings by using internet explorer at the top where a web address goes and type 192.168.1.254  Then configure your router once again.

Message 3 of 5 (83,187 Views)
Contributor

Re: gateway authentication failure

This is my first month with u verse and I have been down 3 times already. Can't get help until the next day.  Never thought I would say this but I can't wait to go back to xfinity.....

Message 4 of 5 (6,618 Views)
Contributor

Re: gateway authentication failure

if you're experiencing hard time with your connection then you might wanna try to know the root cause of that. If you can't troubleshoot it yourself then you can always call them in to fix it for you.

i've been with att and well there are some issues but it's tolerable.

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