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U-verse gateway authentication failure

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U-verse gateway authentication failure

I was cleaning up some wires and unplugged my modem and when it was plugged back in I'm getting a gateway authentication failure when trying to access the internet. My TV no longer works either. My power local internet and broadband lights are green, while service is lit up red (3800 hgv-b modem). I did go to my home portal site but couldn't find a run setup wizard button (saw it on a forum post). Not really sure what to do next, any response would be appreciated.

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Message 1 of 8

Re: gateway authentication failure


camf3xu wrote:
I was cleaning up some wires and unplugged my modem and when it was plugged back in I'm getting a gateway authentication failure when trying to access the internet. My TV no longer works either. My power local internet and broadband lights are green, while service is lit up red (3800 hgv-b modem). I did go to my home portal site but couldn't find a run setup wizard button (saw it on a forum post). Not really sure what to do next, any response would be appreciated.

 

 

You can try cycling the power on the gateway by pulling the plug out, wait 15 seconds and plugging it back in, and waiting ~5 minutes for the gateway to fully restart.

 

If that does not do it, try a factory reset. There should be a small recessed button on the back/side ot the gateway, using a toothpick or a ball-point pen press and hold the button for 20 seconds, then release. This will set the gateway back to factory defaults. You will have to re-enter login info as well as set up your wireless network  and firewall again if you modified them from their defaults.

 

If this does not do it, then unfortunately, you're going to have to call in.

 

 

 




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Message 2 of 8
Scholar

Re: gateway authentication failure

First reset your router by pushing the pin hole with a paper clip for 30 secondes. Then log into the settings by using internet explorer at the top where a web address goes and type 192.168.1.254  Then configure your router once again.

Message 3 of 8
Contributor

Re: gateway authentication failure

This is my first month with u verse and I have been down 3 times already. Can't get help until the next day.  Never thought I would say this but I can't wait to go back to xfinity.....

Message 4 of 8
Contributor

Re: gateway authentication failure

if you're experiencing hard time with your connection then you might wanna try to know the root cause of that. If you can't troubleshoot it yourself then you can always call them in to fix it for you.

i've been with att and well there are some issues but it's tolerable.

Message 5 of 8
Contributor

Re: gateway authentication failure

I feel your pain. Been with them for two weeks and techs have been no-shows for two appts, 30 mins late for a third, and 5.5 hours late for a fourth. I've been without internet service for four days and have had the router and entire fiber run replaced, but am still getting the same gateway authentication error. Now they want to send another tech out here, but tomorrow is Sunday and Monday is a holiday so looks like no internet for a week. I used to think Xfinity had bad service, but AT&T is FAR worse.
Message 6 of 8
Community Support

Re: gateway authentication failure

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gateway.JPG.png Gateway Reset and Troubleshooting

 

If you have a Blinking or Solid Red Broadband light, resetting the modem and checking cables and connections is recommended:

 

  1. Reset the Modem: Press and hold the reset button located on the rear of the modem for 20 seconds. This may get your services up and working. You can also log into the modem to reset it. Click here for more information on how to reset the modem. 
     
  2. Check the Connections: they can loosen if bumped into. Sometimes cables are unplugged by mistake. Remove all surge protectors, battery units, and other equipment so that there is a direct connection.

vdslcable2.png.jpg

 

Also, please be wary of any change that may have occurred around the time service dropped like: adding new equipment, storms, power loss or something out of the ordinary.

 

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globe.pngContact Us 

 

If the issue still persists after doing these, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. Keep an eye on the envelope.png at the top right corner of your screen for a response. In the meantime, let me know if you have any other questions or concerns!

 

 

 myattlogo.JPGUsing the myAT&T app / Check for Outages

 

If you are having issues with your service, be sure to download the myAT&T app  and go to the "Fix it now! Support tool" and follow the self troubleshooting guides. The tool will begin testing your service and recommend some steps that you can take to restore your connection. It can also determine if you are in an outage. Find out more information here.

 

-ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 7 of 8

Re: gateway authentication failure

I've been with AT&T for three months now, been on the phone for hours with tech who don't speak english, don't have a clue what kind of uverse modem I have, I changed the default address to match my network rather than change all my devices, this apparently confuses them. I have to reboot my modem at least once a day. Today I have so far repowered it 17 times before 11 am and the junk still won't come up. They won't replace it because they say it test ok on their end.

I just thought COX was bad.

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