Explore & discover

Helpful Links

U-Verse High Speed Internet my butt.

Tutor

U-Verse High Speed Internet my butt.

I can never play games without having high pings. I use to use dsl and I would get about 50 pings in league of legends and counter strike global offensive. But after switching to uverse about a year and a half ago (worst decision), my ping for league of legends has been 140-150 and counter strike has been 190-200 ping. I am now fed up with the slowness of the internet. We payed for 6mbs download speed but we only get 3mbs. Here's the proof: http://www.speedtest.net/my-result/4302153125. I hope ATT fixes this or else I'm moving to another ISP

1,588 Views
Message 1 of 6
Expert

Re: U-Verse High Speed Internet my butt.


@KevinPham wrote:

I can never play games without having high pings. I use to use dsl and I would get about 50 pings in league of legends and counter strike global offensive. But after switching to uverse about a year and a half ago (worst decision), my ping for league of legends has been 140-150 and counter strike has been 190-200 ping. I am now fed up with the slowness of the internet. We payed for 6mbs download speed but we only get 3mbs. Here's the proof: http://www.speedtest.net/my-result/4302153125. I hope ATT fixes this or else I'm moving to another ISP


Your link comes upto a 404 page, not on the website.  Either way I'd contact ATT Uverse Care on the link in my signature.

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service Internet speed problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap and gone above and beyond.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Edit: You have an extra '.' at the end of your link, erasing in my address bar brought up your speed test.

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 2 of 6
Professor

Re: U-Verse High Speed Internet my butt.

Have you contacted Customer Support about the slow speeds?

 

That is your first step to see if the problem is fixable.

 

Edit:

 

Do what mibrnsurg said to do.

 

Message 3 of 6
Tutor

Re: U-Verse High Speed Internet my butt.

Where can I find my account #?

Message 4 of 6
Highlighted
Master

Re: U-Verse High Speed Internet my butt.

Chris suggested the best route to go to get help with the speed problem.   I just checked the speed on our service.  We pay for 18 mbps down.  Here is how it tested out on my laptop....connected wirelessly.

 

speed test 4-19-15.jpg

 

Two or three years ago we did not get this much speed but AT&T must have made some improvements somewhere along the line.  The TV was running on U-verse at the same time that I ran this test a few minutes ago.

 

I might also mention that early on....we found that our Internet really slowed down in the evening after everyone in the neighborhood got home and got on line.  I checked and found that all my neighbors were on the 2.4 gHz Wi-Fi band.  So I purchased a NetGear dual-band router and set our home network up using the 5 gHz band.  No local traffic there and that was the end of that speed slow down in the evenings.  It would be nice if AT&T would add 5 gHz capability to their RG.

 

Phil

The problem with socialism is that you eventually run out of other peoples' money.
.......Margaret Thatcher
Message 5 of 6
Professor

Re: U-Verse High Speed Internet my butt.


@KevinPham wrote:

Where can I find my account #?


Look at the top right corner of any page of your bill. A 9 digit number.

 

Are you doing the speedtest wired or wirelessly? Wireless probably won't be as good as wired.

Message 6 of 6
Share this topic
Share this topic
Announcements

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support