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Troubleshoot your AT&T Internet or U-verse with Amazon Echo Dot

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Troubleshoot your AT&T Internet or U-verse with Amazon Echo Dot

ATT Support Skill.png

 

Alexa is here to help with your AT&T service. With Alexa and AT&T support skill, you can test your AT&T Internet or U-verse TV connection and chat with a support specialist on  your mobile device.

 

How it works
It is very simple:

 

Before you begin
To use the AT&T Support Skill with an Amazon Alexa device you’ll need:

  • AT&T Internet or U-verse TV service
  • Wireless service with messaging enabled (Compatible device and service plan with text messaging are required. Standard text messaging and data rates may apply.)
  • An Amazon Alexa device, such as Echo, Dot, Plus, Spot, or Show.

Main steps
Get the Alexa app or log in to the Alexa portal.

The Alexa app is available for Android (version 4.4 or higher), iOS (version 8.0 or higher) and Fire OS (version 2.0 or higher):

Google Play
Apple App Store
Amazon App Store

 

Get and enable the AT&T Support Skill

  1. Go to your Alexa app or the Alexa portal.
  2. Under Skills search for AT&T Support.
  3. Select Enable Skill and follow the authentication process. This includes linking your mobile phone number to the Skill.
  4. The first time you issue a voice command to Alexa you'll be prompted to provide a Link ID. Visit the Alexa AT&T Support Skill Setup page to get your Link ID.
    • After providing the Link ID you won’t be asked for it again by the AT&T Support Skill.
    • A Link ID is valid for four hours. If not used during that time, you’ll need to obtain a new Link ID to use the AT&T Support Skill for the first time.

Now you are ready to get started. You can say the following to Alexa to get you going.

 

Voice Commands
Alexa, test my AT&T Internet.
Alexa, test my TV service.
Alexa, contact AT&T support.

 

David, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Solution
Accepted by topic author Community Support
Accepted by ATTU-verseCare
‎02-23-2017 2:01 PM

Re: Troubleshoot your AT&T with Amazon Echo Dot

You can find out more about AT&T Support Skill here.

 

If you are still having trouble getting your services working and need more assistance, check out our posts for your

TV service

Internet service

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Contributor

Re: Troubleshoot your AT&T with Amazon Echo Dot

is it possible to watch t.v using hotspot?

Message 3 of 4
Contributor

Re: Troubleshoot your AT&T with Amazon Echo Dot

It appears that the AT&T Support skill is no longer available. I cannot find it via the Alexa portal under Skills. Can you explain the reason it has been removed?

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