Suddenly slow speeds

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Suddenly slow speeds

So my internet speed has suddnely gone from the 12Mbps i am paying for to about  0.8. Thats right eight thenths of one twelth of what I was getting before. Most posts i see here have UV realtime results, which wont install on my computer for whatever reason. Im no computer professional and I really dont like them but I need the internet connection for my work, so any help is appericated. 

Message 1 of 17 (12,465 Views)
Expert

Re: Suddenly slow speeds

UVRT won't work on Macs (at this time), but you can borrow a Windows laptop and run it.

 

Do you have the 3800 or 3801 model of 2Wire router?

Message 2 of 17 (12,421 Views)
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Re: Suddenly slow speeds

[ Edited ]

Well I got UT Realtime to work after basicly trying to run it again and again afor about 30-40 times.A few pages load normaly now but it refuses to load streaming vido altogether, including live skype streams, which are very important to me.  Right. Here are the 'results':

 

  Does this board not support[img] tags?

 

http://i474.photobucket.com/albums/rr110/madman118/Stats-2012-04-16-03-00-23.png

http://i474.photobucket.com/albums/rr110/madman118/Interfaces-2012-04-16-02-56-11.png

http://i474.photobucket.com/albums/rr110/madman118/ErrorTable-2012-04-16-02-56-07.png 

Message 3 of 17 (12,420 Views)
Expert

Re: Suddenly slow speeds

[ Edited ]

You can click on the tree icon when replying to upload--if you want to go back and edit your post, use the drop-down on the right (Options--Edit Reply).

 

edit--I went ahead and posted them for you

Message 4 of 17 (12,417 Views)
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Re: Suddenly slow speeds

[ Edited ]

 

 

Message 5 of 17 (12,414 Views)
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Re: Suddenly slow speeds

[ Edited ]

Ok ok well i just put in direct links to the screen shots. ^ Thanks for that.  So any ide whats going on with my connection and or hardware?

Message 6 of 17 (12,412 Views)
Expert

Re: Suddenly slow speeds

NP, this site is different than some others. Smiley Wink  You're welcome.

 

Could you also post the Bitloading tab?

Message 7 of 17 (12,405 Views)
Tutor

Re: Suddenly slow speeds

No problem just a moment.


spd2demun wrote:

NP, this site is different than some others. Smiley Wink  You're welcome.

 

Could you also post the Bitloading tab?


 

Message 8 of 17 (12,403 Views)
Tutor

Re: Suddenly slow speeds

 

Is this the one?

 

Message 9 of 17 (12,400 Views)
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Expert

Re: Suddenly slow speeds

You've got a lot of errors, and UVRT shows a recommendation of the 32-profile (red numbers on IP Profile tab), but you're currently on the 25-profile.

 

Have you tried resetting the RG?  Unplug from the back, wait about 30 seconds and plug back in. 

 

ATT can run some remote tests on your line, but that is sometimes not accurate on their end.

Message 10 of 17 (12,397 Views)
Expert

Re: Suddenly slow speeds

Yes, that's the correct one for Bitloading (a visual of line activity).

Message 11 of 17 (12,395 Views)
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Re: Suddenly slow speeds

Whats the RG? Anything pluged into the wall is in my roommates room and he'll kill me if I go in there at 3AM. I'll have to wait till tomorrow to reset anything. 

Message 12 of 17 (12,394 Views)
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Solution
Accepted by topic author madman118
‎09-30-2015 1:39 AM

Re: Suddenly slow speeds

Residential Gateway, the router/modem.

 

You could do a remote reset by accessing the software, but you'll need the password from the sticker on the router (unless you have changed it to something custom).

 

This link will let you run a test on your Broadband connection (you will lose all services for a few minutes).

http://192.168.1.254/xslt?PAGE=C_5_0

 

Or, you can do a remote reset on this page Reboot System (press Reset button).

http://192.168.1.254/xslt?PAGE=C_5_7

Message 13 of 17 (12,390 Views)

Re: Suddenly slow speeds


madman118 wrote:

Whats the RG? Anything pluged into the wall is in my roommates room and he'll kill me if I go in there at 3AM. I'll have to wait till tomorrow to reset anything. 



As SPD mentions you do have some errors on the "Error Table" page, but next to nothing in the last 24 hours. When did your issues start?

 

You also mention a roomate and the RG being in his room, does your roomate use the internet a lot?

Does he use any P2P software like bittorrent or such?

 

If he's running P2P software and he did not configure it appropriately (without you and your internet needs in mind), It can "use up" all your bandwidth and cause you problems, especially if he is saturating the upstream side of your internet connection.

 

 

 




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Message 14 of 17 (12,375 Views)
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Re: Suddenly slow speeds

[ Edited ]

Yeah he uses the internet a lot too watches videos things like that. Neither of us use B2B file sharing clients. We pay for our stuff Smiley Happy (like the tools we are lol) But Ive never had this problem until about Thursday afternoon. A big storm rolled in and I figured all the wind rain and lighting frazzled the system a bit, I live literally 150 ft from a AT&T Switching centre. However it hasnt bounced back at all. My phone on the other hand (AT&T) and my U-verse TV are working fine. 

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