It looks like there may be a bridge tap on your line. A bridge tap is an extra length of wire attached to your pair that doesn't terminate anywhere. It is usually left over from a previous customer that used your pair. Bridge taps cause problems with xDSL services.
You should call technical support, have them send a premises tech to your house to check the line. He should open a helper ticket with the Installation and Maintenance group (I&M), which are the linesmen, to come find and remove the bridge tap.
I ran the check internet speed that I googled, not sure how acurate this is...any suggestions on a true test of my internet speed is welcome. We have DSL, we are not in an area that gets cable internet or U-verse or FIOS. My husband's desktop is hardwired into internet, my desktop is wireless. We both work from home and our internet is sooooo slow and intermitint, times out when sending emails, At&t yahoo shows no connection when clearly my computer shows connected with strong signal email takes forever to send, or attach document, watch video. Any suggestions, is there a internet signal boost or our we doomed to a dial up speed forever???
6, 2016 Use Speedtest for easy, onetap connection testing in under 30 seconds —accurate anywhere thanks to our global network. Millions of users ... All Apps News Shopping Videos More Search tools check internet speed Sign in Feedback 2.49 Mbps download 0.42 Mbps upload Latency: 296 ms Server: Dallas, TX You're online but… Your Internet download speed is slow. Web browsing should be fine, but videos could load slowly. LEARN MORE