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Slow Wi-Fi Speeds - Help and Things To Know From AT&T

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Slow Wi-Fi Speeds - Help and Things To Know From AT&T

WiFiv2.gifYou want your internet service to work, I get that. There are a few things you can do to improve your speeds and some things you need to know that can affect them. Below are some tips I have used to help my customers and I am positive they will help you too! 

 

Know Your Plan

Knowing what speeds you have is important. For example, ff your plan is 24Mbps and your testing at 22Mbps, your speeds are testing within range. If your plan does not match your speeds, there is no need to call in, you can use our myAT&T app to troubleshoot and schedule a tech.

 

Heads Upupgrading can improve overall speeds if you use multiple devices.

 

Resetting The Modem

Resetting the modem can resolve many issues including slow speeds. Just press and hold the red reset button on the back of the modem.

 

Minimize Interference 

If electronics, like speakers or sounds system, are near the modem, the interference those devices emit can affect your speeds and slow you down. The links below go over how you can improve the modem environment and the best spot for the modem. 

Heads Up: It is normal for wireless speeds to drop in half. Run a wired speed test with only 1 device connected. Want to know why? Click here.

 

Do you stream from the web? Learn how to improve your streaming experience

 

Reduce The Number of Devices

The more devices you have connected, the less resources you have to share between. Each device shares a portion of your internet signal. If a single devices uses more resources, like a streaming device, this can decrease speeds and affect other devices. How many devices do you have connected? Check out our Internet Plan & Number of Devices to learn more. 

 

Improve Speeds By Changing The Wireless Channel 

Improving your speeds can be as simple as adjusting the channel. Check out the articles below to learn how to change your wireless channel.

Helpful Hint: Each home is different so you may need to test a few channels. 

 

Wi-Fi Faqs

How to Minimize Wireless Interference

Wi-fi FAQs: Questions and Solutions

 

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 10
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Accepted by Community Support (Community Support)
Accepted by ATTCustomerCare
‎12-13-2017 12:22 PM

Re: Improve Slow Wi-Fi Speeds - U-verse Internet

Having trouble with your Wi-Fi speeds? Check out our articles above to learn how to improve performance. 

 

Have Other Concerns?

U-verse Quick Fix

U-verse Billing & Rewards

DIRECTV Quick Fix

Mobility Troubleshooting, Ordering & Billing

 

ChrisZ, Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 10
Contributor

Wifi

I live in what you would call like a compound setting and the wifi router is about 120 yards away from my house how can I boost my internet connection?
Message 3 of 10
Contributor

Internet

We just recently did away with Directv and installed Uverse.  Before the installation out internet service was decent.  Not bad, not great.  Now we are constantly having issues with WiFi. It goes in and out a lot.  I try to do a test daily and it usually reads between 5-30 mbps.   We pay for 45 mbps.  What could the problem be.  I do not want to pay for more when we can’t even get what we pay for to work.  Please help.   

 

I just ran a test for today and it said “no internet connection” for about 15-20 minutes. 

Message 4 of 10
Community Support

Re: Internet

Hi @Wfayette,

 

I just moved your question to our Wi-Fi Troubleshooting article. It has information on what you can do to improve your experience. I would recommend removing all but 1 device, reset the modem, and test again. A restart has resolved most issues like this. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 10
Contributor

website is not loading in my AT&T home network

My website is not loading in my att network. If I open in wherever place like starbuck, my work place, other network not under AT&T I can be able to see the website. At home I can see the page if I turn off my wifi conection, if I turn on the ifi conection the page desapear. I contacted to the webpage  hoster and they say that this issue is AT&T problem. They know that there are more people with similar problem. I contacted to att costumer service  and they dont have answer for me. this is the link 

https://powerline360usa.com/en_US/

Can you help me to resolve this please?

thanks

Message 6 of 10
Contributor

Re: website is not loading in my AT&T home network

Switch your internet to something else. They can't help you here.

Message 7 of 10
Highlighted
Contributor

Re: website is not loading in my AT&T home network

Yet again another worthless effort to help with the awful internet provided. I have refreshed the modem several times and there isn't a single sound system or speaker in the whole house. Even with all of this, I still receive constant slow speeds of 3-8 Mbps and a download speed slightly over 500 Kbps. (I have the supposed 50 Mbps plan) This service isn't worth a quarter of the over $65 charged each month. I find it funny how they show how fast things download. They have an example of being able to download 10 songs in 34 seconds. This is a lie as I can only download 1 song in over a minute. I have looked at other reviews and they have expressed the same disapproval for the internet speed. The internet cannot run 2 devices at the same time without serious lag. Even with 1 device, the internet is constantly under 10 Mbps. Overall complete dissatisfaction and if you are trying to decide who to buy your internet from, make sure it isn't AT&T!

Message 8 of 10
Tutor

Re: website is not loading in my AT&T home network

I was told I could get internet EXACTLY like my current service which is STARTING speed of 100mbps for less than I'm paying now. Which sounds great, I set up my appointment and 4 days later notice my speed is drastically low, I run a test and was at 45mbps so I log into my account to make sure I got the correct plan and I see something worse. I have a monthly limit on my home internet! I was not told there was a cap on home internet and immediately called to cancel but it was after hours so I called back the next morning only to be told I signed a contract and have a $180 early termination fee. I understand how you stay in business now with such expensive low quality products and services. You entice people with false information and still charge for it. I never had a problem with my services until now. Had I known there was a cap before setting up I would have never changed services. Next time you get offers from AT&T always ask 100 questions so you don't get taken advantage of. I've never written a bad review for anything before but I am so upset by this I felt I needed to share my experience so no one else has to be subjected to something similar.

Message 9 of 10
Contributor

Re: website is not loading in my AT&T home network

Or switch to Verizon I have had the best high speed internet and great customer service plus they do not lie and take responsibility for their internet issues unlike At&t. At&t internet  will always  be slow as a turtle no matter how much you pay them they do not care about how good their service is as long as they can keep overcharging you for their crappy internet. Verizon may be expensive but been using it for several months now and love it I live in the country in a very small town and it still running super fast never had any issues with them ever and if I did they nice enough to help you and not try to bargain you with a higher over priced plan that is far worse. Just  a suggestion but trust me I been a at&t costumer for twelve years and wished i done this sooner instead of getting screwed over by them. We have two choices for good internet at&t or Verizon wish I choose Verizon long ago so far I loving their internet worth every dime and penny.

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