Tutor
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8 Messages
Since my new internet Gateway got installed, my dish network hopper system has no internet access
Since my new internet gateway was installed my dish network will not connect to any internet applications including Netflix and on demand, they worked fine prior to the new ATT equipment being installed.
I have gone through all trouble shooting procedures both Dish and ATT.
Dish network shows that it's connected via Wifi but none of the Dish devices show in the device list of the ATT Gateway.
Any ideas?
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hello @JoeZ2019,
Thanks for reaching back out on the forums! Since we already gathered some information on the previous post of the troubleshooting steps you have taken, we will be sending you a private message to gather some account information.
Please check your forums inbox (envelope located at the top). Please locate the message from ATTCares and reply with the requested information. We look forward to being of further assistance to you!
James C., AT&T Community Specialist
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JoeZ2019
Tutor
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8 Messages
5 years ago
This issue has been resolved. For some reason the hopper was installed with a netgear wifi adapter plugged into the Ethernet port. This evidently didn't matter with the old gateway but was interfering with the connectivity to the new gateway. Simply disconnected the netgear device and reconfigured the hopper to connect to wifi and all of the dish equipment now has internet access again
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ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi @JoeZ2019!
Glad to hear that, we're always here to help! Please feel free to reach out to us for any of your service concern. Thank you!
Yetty, AT&T Community Specialist
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