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Samsung Smart TV cannot connect to Uverse wifi

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Samsung Smart TV cannot connect to Uverse wifi

My Samsung smart TV is unable to connect to my Uverse wifi, my father is having the same problem at his home. Just started in the last week. Any suggestions? The TV can see the wifi signal but cannot connect.

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Message 1 of 45
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Accepted by secwarren
‎09-30-2015 1:39 AM

Re: Samsung Smart TV cannot connect to Uverse wifi

This suggestion has worked for many - others report changing the country to USA is alaso needed - https://forums.att.com/t5/Troubleshoot-Internet-Service/Samsung-SmartTV-can-t-connet-to-Internet-any...

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Message 2 of 45
Teacher

Re: Samsung Smart TV cannot connect to Uverse wifi

I just tried changing the TV DNS to 8.8.8.8 but that doesn't work either.  Grrrrr

 

Any other suggestions?  This is a new problem.  TV connected to the internet just fine on Friday and now 2 days later nothing.  It says it connects to the local network but not internet.

Message 3 of 45
Expert

Re: Samsung Smart TV cannot connect to Uverse wifi

Does your TV have a browser?

If a TV does not have a browser I think it would need to go through the TV provider (Samsung) for the content apps & Samsung may be down.

 

If you do have a browser, it may still go through Samsung for just the apps or both apps & browser.

 

If you have a browser try it. If you do have one what is it named?

Message 4 of 45
Tutor

Re: Samsung Smart TV cannot connect to Uverse wifi

That worked for me.

Message 5 of 45
Teacher

Re: Samsung Smart TV cannot connect to Uverse wifi

Thanks for your reply. Yes my TV has a web browser just titled 'WebBrowser'. I just launched the browser and I am able to successfully browse the Internet. The strange thing though is that no other apps work and state "You're not connected to the internet". I then go to the Network Status section of the TV menu options and there is where it says it's connected to the local network but not the Internet 

Message 6 of 45
Expert

Re: Samsung Smart TV cannot connect to Uverse wifi


@LOOSEGROOVE wrote:

Thanks for your reply. Yes my TV has a web browser just titled 'WebBrowser'. I just launched the browser and I am able to successfully browse the Internet. The strange thing though is that no other apps work and state "You're not connected to the internet". I then go to the Network Status section of the TV menu options and there is where it says it's connected to the local network but not the Internet 


Try unplugging the TV for 10 seconds and plug it back in and see if it'll connect properly, making a new connection for the RG to sense. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 7 of 45
Contributor

Re: Samsung Smart TV cannot connect to Uverse wifi

I'm having the same problem with my Smart TV not connecting.  I called AT&T and the rep said it was a Samsung issue and not an AT&T issue.  She gave me the 8.8.8.8 IP address, but that didn't work.  She gave me two other IP addresses that also did not work for me, but maybe they'll work for someone else:  4.2.2.2, and 4.2.2.1

Message 8 of 45
Expert

Re: Samsung Smart TV cannot connect to Uverse wifi

My theory is that you have to go through Samsung to get approval for accessing the specific content apps.

 

We have two users reporting trouble? How about calling Samsung. They may not fes up to being down.

Oh, and try accessing your content target via the browser. You may get denied as not approved because you did not go through Samsung.

Message 9 of 45
Contributor

Re: Samsung Smart TV cannot connect to Uverse wifi

I have been trying to contact Samsung through the help # posted on their US Website: 800-726-7864.  It's consistantly goes straight to busy signal.

Way to go, Samsung!

Message 10 of 45
Contributor

Re: Samsung Smart TV cannot connect to Uverse wifi

Anyone have anything yet? I've tried everything posted in these forums. 

Message 11 of 45
Contributor

Re: Samsung Smart TV cannot connect to Uverse wifi

I just spent over an hour on the phone with both ATT and Samsung.  Finally got a solution that worked for me.

In the tv's Network settings, manually change the DNS number to 208.67.222.222

Worked for both my Samsung smart tv and bluray player!

Message 12 of 45
Contributor

Re: Samsung Smart TV cannot connect to Uverse wifi

Thank you thank you thank you for spending that time to figure that out! I have spent most of my afternoon trying to figure this out! That finally worked! Awesome! :-)

Message 13 of 45
Contributor

Re: Samsung Smart TV cannot connect to Uverse wifi

This just happened to me. I joined the forum to say thanks for your post. Changing my dns server address helped.
Message 14 of 45
Contributor

Re: Samsung Smart TV cannot connect to Uverse wifi

Thanks a lot. This solution worked for me too. Last night our Smart tv was fine and this morning I can still watch from Uverse TV but not if I go to Netflix using my smartv  it would tell me not connected to internet.


All day,  I tried all the "solutions" I read in various forums but nothing worked.  Finally I came upon this post which involved changing DNS to 208.67.222.222. So, thanks again, "feelthepower."


@feelthepower wrote:

I just spent over an hour on the phone with both ATT and Samsung.  Finally got a solution that worked for me.

In the tv's Network settings, manually change the DNS number to 208.67.222.222

Worked for both my Samsung smart tv and bluray player!


 

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