08-10-2011 8:45 AM
New U-verse customer trying to use SMTP authenication to send email from my non ATT.net email account.
No issues with the att.net email acount using an encrypted connection.
Can I not make a port 25 connection to the non-att mail server?
Solved! Go to Solution.
08-10-2011 2:42 PM
08-11-2011 3:05 PM
Thanks for the reply. The other provider's SMTP service is alson listening on port 1025 and it is not blocked, at the moment...
Do you know of other ports that are filtered?
The tier 2 support tech I spoke to swore they were not blocking port 25. Said it was an Outlook problem and referred to Connectech. Yeah... right.
Thanks again for the response.
08-13-2011 10:23 AM
When I set up my mail server on Uverse, I called support and requested port 25 be unblocked. That was about 6 mo's ago. It took a little convincing, but it was done. Took maybe 15 minutes of talking. Have things changed?
08-13-2011 10:36 AM
02-13-2012 6:34 PM
That the way ATT makes money, huh? I spent half an hour explain and they tried to get me sign up for pay support!
They used to unblock port 25 for you upon request, but they won't anymore. They will still do it, but you have to go through ConnectTech now and pay a $25 charge.
02-14-2013 5:23 PM
The fee is now 49.95 and has to be the biggest rip off. You pay good money to have ATT U-Verse service and then are told that they restrict your use of outbound mail unless you pay a fee for them to fix it. It took some digging to find this out but intitially they said it was a issue with Outlook, The real issue is they block port 25 - nothing to do woth outlook.
03-27-2013 3:01 PM - last edited on 03-27-2013 4:20 PM by cathy2981
yes - this is absolute fraud - please contact me [Edited to comply with Guidelines] In the case of everyone I have spoken to, they fraudulently say they support it, and then the attempt to extort $50 or $15 per month. This is clearly fraud. The second step is going after the claims of customers who spend multiple hours on the phno to get this information.
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!