One website blocked


One website blocked

[ Edited ]

There aren't any issues connecting to my Uverse home WiFi or visiting various websites via my laptop, tablet, or smartphone. However, there is one website that I cannot access on all three devices: I receive the following message, "Safari can't open the page "" because the server where the page is located isn't responding." I have an iPhone, MacBook, and Samsung tablet. I even tried the site on a Kindle and it still won't come up.


The only way I can connect to is by using my iPhone's cellular network (which is not AT&T). I was on chat help with a Uverse specialist for over an hour and he couldn't diagnose the issue. Here is the conversation with the online help specialist:


AT&T: How can I help you today?

ME: My internet is working fine, and I can access all websites except for one. I keep receiving the error message, "Safari can't open the page because the server where the page is located isn't responding." I have tried accessing the page over my home wifi and hardwired with my laptop. I have tried accessing the page over my home wifi with my smart phone. I cannot access the page. HOWEVER I can access the page over the cell network with my smartphone.

AT&T: I can help you with that. Did you try accessing the page with any other browser?

ME: yes, with firefox and i still cannot access it

AT&T: Okay. Please give me two minutes while I check with the information.

AT&T: Could you pleaser provide me with the website?

ME: I am running OSX 10.8.5 on a mac


AT&T: Okay. Please give me two minutes while I pull up the information.

AT&T: We need to check website through command prompts, do you know how to use command prompt on Mac?

ME: no

AT&T: I will guide you through the steps.

AT&T: Open finder and open the Applications folder.

AT&T: look at the bottom there is a folder called Utilities: open it; Terminal that looks like an old TV.

AT&T: Open the Terminal application.

AT&T: Now type in ping and give space and press Enter.

AT&T: Now, please copy paste the result which it shows.


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Community Support

Re: One website blocked

Hi @marcar,


I apologize about the issues you are having accessing that one site, but I will be glad to look into it further for you. I will send you a private message to gather more information and get more detailed information from a trace route report.


-David T

Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out here in the Forums by sending us a Private Message or checking out our Chat Support.

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