One website blocked

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One website blocked

There aren't any issues connecting to my Uverse home WiFi or visiting various websites via my laptop, tablet, or smartphone. However, there is one website that I cannot access on all three devices: thefest.com.(70.39.146.104). I receive the following message, "Safari can't open the page "thefest.com" because the server where the page is located isn't responding." I have an iPhone, MacBook, and Samsung tablet. I even tried the site on a Kindle and it still won't come up.

 

The only way I can connect to thefest.com is by using my iPhone's cellular network (which is not AT&T). I was on chat help with a Uverse specialist for over an hour and he couldn't diagnose the issue. Here is the conversation with the online help specialist:

 

AT&T: How can I help you today?

ME: My internet is working fine, and I can access all websites except for one. I keep receiving the error message, "Safari can't open the page because the server where the page is located isn't responding." I have tried accessing the page over my home wifi and hardwired with my laptop. I have tried accessing the page over my home wifi with my smart phone. I cannot access the page. HOWEVER I can access the page over the cell network with my smartphone.

AT&T: I can help you with that. Did you try accessing the page with any other browser?

ME: yes, with firefox and i still cannot access it

AT&T: Okay. Please give me two minutes while I check with the information.

AT&T: Could you pleaser provide me with the website?

ME: I am running OSX 10.8.5 on a mac

ME: thefest.com

AT&T: Okay. Please give me two minutes while I pull up the information.

AT&T: We need to check website through command prompts, do you know how to use command prompt on Mac?

ME: no

AT&T: I will guide you through the steps.

AT&T: Open finder and open the Applications folder.

AT&T: look at the bottom there is a folder called Utilities: open it; Terminal that looks like an old TV.

AT&T: Open the Terminal application.

AT&T: Now type in ping and give space andthefest.com and press Enter.

AT&T: Now, please copy paste the result which it shows.

 

[removed links]

 

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Community Support

Re: One website blocked

Hi @marcar,

 

I apologize about the issues you are having accessing that one site, but I will be glad to look into it further for you. I will send you a private message to gather more information and get more detailed information from a trace route report.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

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