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One website blocked


One website blocked

There aren't any issues connecting to my Uverse home WiFi or visiting various websites via my laptop, tablet, or smartphone. However, there is one website that I cannot access on all three devices: I receive the following message, "Safari can't open the page "" because the server where the page is located isn't responding." I have an iPhone, MacBook, and Samsung tablet. I even tried the site on a Kindle and it still won't come up.


The only way I can connect to is by using my iPhone's cellular network (which is not AT&T). I was on chat help with a Uverse specialist for over an hour and he couldn't diagnose the issue. Here is the conversation with the online help specialist:


AT&T: How can I help you today?

ME: My internet is working fine, and I can access all websites except for one. I keep receiving the error message, "Safari can't open the page because the server where the page is located isn't responding." I have tried accessing the page over my home wifi and hardwired with my laptop. I have tried accessing the page over my home wifi with my smart phone. I cannot access the page. HOWEVER I can access the page over the cell network with my smartphone.

AT&T: I can help you with that. Did you try accessing the page with any other browser?

ME: yes, with firefox and i still cannot access it

AT&T: Okay. Please give me two minutes while I check with the information.

AT&T: Could you pleaser provide me with the website?

ME: I am running OSX 10.8.5 on a mac


AT&T: Okay. Please give me two minutes while I pull up the information.

AT&T: We need to check website through command prompts, do you know how to use command prompt on Mac?

ME: no

AT&T: I will guide you through the steps.

AT&T: Open finder and open the Applications folder.

AT&T: look at the bottom there is a folder called Utilities: open it; Terminal that looks like an old TV.

AT&T: Open the Terminal application.

AT&T: Now type in ping and give space and press Enter.

AT&T: Now, please copy paste the result which it shows.


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Community Support

Re: One website blocked

Hi @marcar,


I apologize about the issues you are having accessing that one site, but I will be glad to look into it further for you. I will send you a private message to gather more information and get more detailed information from a trace route report.


-David T

AT&T Customer Care

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