05-30-2014 8:14 PM - last edited on 05-30-2014 8:57 PM by Phil-101
There aren't any issues connecting to my Uverse home WiFi or visiting various websites via my laptop, tablet, or smartphone. However, there is one website that I cannot access on all three devices: thefest.com.(220.127.116.11). I receive the following message, "Safari can't open the page "thefest.com" because the server where the page is located isn't responding." I have an iPhone, MacBook, and Samsung tablet. I even tried the site on a Kindle and it still won't come up.
The only way I can connect to thefest.com is by using my iPhone's cellular network (which is not AT&T). I was on chat help with a Uverse specialist for over an hour and he couldn't diagnose the issue. Here is the conversation with the online help specialist:
AT&T: How can I help you today?
ME: My internet is working fine, and I can access all websites except for one. I keep receiving the error message, "Safari can't open the page because the server where the page is located isn't responding." I have tried accessing the page over my home wifi and hardwired with my laptop. I have tried accessing the page over my home wifi with my smart phone. I cannot access the page. HOWEVER I can access the page over the cell network with my smartphone.
AT&T: I can help you with that. Did you try accessing the page with any other browser?
ME: yes, with firefox and i still cannot access it
AT&T: Okay. Please give me two minutes while I check with the information.
AT&T: Could you pleaser provide me with the website?
ME: I am running OSX 10.8.5 on a mac
AT&T: Okay. Please give me two minutes while I pull up the information.
AT&T: We need to check website through command prompts, do you know how to use command prompt on Mac?
AT&T: I will guide you through the steps.
AT&T: Open finder and open the Applications folder.
AT&T: look at the bottom there is a folder called Utilities: open it; Terminal that looks like an old TV.
AT&T: Open the Terminal application.
AT&T: Now type in ping and give space andthefest.com and press Enter.
AT&T: Now, please copy paste the result which it shows.
06-03-2014 11:12 AM
I apologize about the issues you are having accessing that one site, but I will be glad to look into it further for you. I will send you a private message to gather more information and get more detailed information from a trace route report.
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