05-24-2011 8:08 AM
Uverse was installed this past Saturday. I have the 3801 RG, I also have the Apple Airport Extreme which has my Dell computer hardwired to it and the Airport handles my iPad, iPhone, Apple TV’s and wireless HP printer. Airport is plugged into port 1 on the RG. All of that works OK. I did lose internet last night and had to do a reset on the RG to restore but all of that is OK. My problem is my email and Outlook 2010. I just got around to trying Outlook last night (Monday). Outlook could not connect to the outgoing server. I did a Google search and looked on AT&T site and got the settings. My old setting was 110 port for incoming and 25 for outgoing. I tried the new setting of 995 for incoming and 465 for outgoing and that didn’t work either. I’ve deleted the account and tried to reinstall and it never connects. From the web it looks like this is a problem with the Uverse installation as it was working before the install. I tried AT&T chat that’s no help at all. I want to use Outlook, I’m not going to use AT&T web mail. I’m not sure what to do next. Anyone have a suggestion?
Solved! Go to Solution.
05-24-2011 8:57 AM
Use the following procedure to set up Outlook 2010:
To set up your AT&T Mail account in Outlook 2010, simply add a new email account to your existing Outlook profile. Open Outlook 2010 by clicking on the Start menu (Windows icon), then All Programs > Microsoft Office > Microsoft Outlook 2010.
Note: If you are setting up this account for an AT&T Email Alias, input the alias email address in this field.
Note: If you are setting up this account for an AT&T Email Alias, input the full email address of the ID (Primary or Sub Account) associated with the email alias in this field. Do not input the email alias address in this field.
05-24-2011 10:14 AM
I saw your same post on another thread last night and did exactly that and it still would not connect. Is the RG blocking it because my computer is going thru the Apple Airport?
05-24-2011 1:23 PM
The RG should definitely not be blocking it. The Airport I don't know about because I've never used one, but theoretically it shouldn't be blocking it either.
Check your settings carefully and ensure you haven't mistyped a server name or left out one of the settings.
05-24-2011 5:41 PM
Joe, it was "ME". On the Intrernet E-mail Setttings box I didn't have @bellsouth.net with my User Name in that box. Thanks for the post as I printed it out. You got to have every box right. Email working OK now. Thanks Again.
11-09-2011 9:37 AM
I had the Outlook 2010 set up with the inbound reading 'inbound.att.net' and the outbound reading 'outbound.att.net' prior to having a new hard drive installed. I have been attempting to configure the att.net email account to my Outlook 2010. I tried setting it up as I had previously and received a 'failed' message. I then found your, SomeJoe7777, 'How To' message and tried it with the settings you have posted and still get a 'failed' message. I don't understand what is wrong.
11-09-2011 10:38 AM
11-09-2011 11:13 AM
I found out what I have done wrong. I had not checked, in the 'Advanced' tab the box for the SSL in the incoming and outgoing sections. Here is the link for the correct instructions for Outlook 2010 pop3 configuration: http://www.att.com/esupport/article.jsp?sid=KB4015
11-10-2011 11:12 AM - edited 11-10-2011 11:12 AM
Could it be this statement from your link is why you can't use an email program:
If you signed up for a free att.net email account after 6/12/11, you will not be able to use an email program (e.g., Outlook) with your AT&T email account.
Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
09-26-2014 11:07 PM
Try this option: Follow the above settings exactly because they are accurate.
Because I use authsmtp I have to click on the Outgoing Server tab and enter their settings.
When you click on the Outgoing Server tab try this.
Instead of clicking the button use the same settings:
Click the box "Log on Using"
For user name: type in your user name.
For Password: type in your password.
Do not check the box: Require Secure Password
Do not check: Log on to incoming mail server
Click apply and Test. Worked fine for me.
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!