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NVG-510 Issues


NVG-510 Issues

We switched from DSL to U-Verse about 10-12 months ago and have had a few techs out to fix our internet issues. While they installed all the lines and such that we needed to switch to U-Verse our internet still drops. During the morning and afternoon it works as it should. However, the closer to the evening, it drops every hour and sometimes every 15 mins. Our latest tech who came out said that it could be our lines in the neighborhood. I find that perfectly acceptable. He explained that within 6-8 months they should replace them as they gain more customers. It's been almost a full year now. How much longer do we wait? Those router has been "kiddie-proofed" extremely. You can't change DNS servers nor have a true bridge for a more stable router. It would be nice to have this resolved. We don't even get the speed we were encouraged to pay more for. It would be nice to have help in this issue.
Message 1 of 17
ACE - Expert

Re: NVG-510 Issues

That's odd.  Get some help from these guys:  Click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 17

Re: NVG-510 Issues

Thank you I will
Message 17 of 17
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