NVG-510 Issues

Tutor

NVG-510 Issues

We switched from DSL to U-Verse about 10-12 months ago and have had a few techs out to fix our internet issues. While they installed all the lines and such that we needed to switch to U-Verse our internet still drops. During the morning and afternoon it works as it should. However, the closer to the evening, it drops every hour and sometimes every 15 mins. Our latest tech who came out said that it could be our lines in the neighborhood. I find that perfectly acceptable. He explained that within 6-8 months they should replace them as they gain more customers. It's been almost a full year now. How much longer do we wait? Those router has been "kiddie-proofed" extremely. You can't change DNS servers nor have a true bridge for a more stable router. It would be nice to have this resolved. We don't even get the speed we were encouraged to pay more for. It would be nice to have help in this issue.
Message 1 of 17 (2,190 Views)
Tutor

Re: NVG-510 Issues

And I mean no disrespect to anyone on this forum. It is just frustrating that they know there is a problem because they did a test on their end and left it like dirty laundry.
Message 2 of 17 (2,167 Views)

Re: NVG-510 Issues

Ive had this issue for 7 months now heading to 8
They have changed my ports, wiring, and outside wiring and router box more than twice each.
I keep showing this issue i will post below i bet you get the same thing right if you check your log file on your router page under diagnosis.
You want a fix? Switch from uverse to TWC or anything else that cost a bit more because atleast you get internet that doesnt drop or act really really slow.
Or does att neeed to send more techs and you be bothered by all this. I just sent them a message giving one more shot on this issue if they fail again im done and out and going to TWC because its been 2 years of people having this issue and it is just crazy.
Even though they ended the year with the most subrcribers to there services im sure this year they will end with the most subcribers lost if this keeps up still 

2014-01-29T14:18:19-08:00 L1 sdb[306]: nm_ipv6_add_firewall:  (4)
The last message was repeated 2 times.
2014-01-29T14:18:22-08:00 L5 cwmp[1374]: Post SetParameterValuesResponse
2014-01-29T14:18:22-08:00 L5 cwmp[1374]: Receive GetParameterValues
2014-01-29T14:18:22-08:00 L5 cwmp[1374]: Post GetParameterValuesResponse (chunk-length - 1737)
2014-01-29T14:18:22-08:00 L4 cwmp[1374]: Continue GetParameterValuesResponse (chunk-length - 0)
2014-01-29T14:18:23-08:00 L5 cwmp[1374]: Closing connection on HTTP 204
2014-01-29T14:18:23-08:00 L5 cwmp[1374]: (SSL) Closing Connection: cwmp.c01.sbcglobal.net
2014-01-29T14:18:39-08:00 L3 sdb[306]: Wi-Fi: Client 70:73:cb:2e:5b:2e joined ATT624.
2014-01-29T14:18:39-08:00 L3 sdb[306]: Wi-Fi: Number of clients associated 2
2014-01-29T14:19:17-08:00 L3 sdb[306]: Wi-Fi: Client 2c:b0:5d:8b:ce:a2 joined ATT624.
2014-01-29T14:19:17-08:00 L3 sdb[306]: Wi-Fi: Number of clients associated 3
2014-01-29T14:23:11-08:00 L3 sdb[306]: Wi-Fi: Client 20:02:af:8d:11:8e left ATT624
2014-01-29T14:23:11-08:00 L3 sdb[306]: Wi-Fi: Number of clients associated 2
2014-01-29T14:31:53-08:00 L3 dnsmasq[2182]: no responses from nameserver '99.99.99.153'
2014-01-29T14:31:58-08:00 L3 dnsmasq[2182]: nameserver '99.99.99.153' is now responding
2014-01-29T14:35:55-08:00 L3 dnsmasq[2182]: no responses from nameserver '99.99.99.53'
2014-01-29T14:35:55-08:00 L3 dnsmasq[2182]: nameserver '99.99.99.53' is now responding
2014-01-29T14:37:47-08:00 L3 dnsmasq[2182]: no responses from nameserver '99.99.99.153'
2014-01-29T14:37:47-08:00 L3 dnsmasq[2182]: nameserver '99.99.99.153' is now responding
2014-01-29T14:39:26-08:00 L3 dnsmasq[2182]: no responses from nameserver '99.99.99.53'
2014-01-29T14:39:26-08:00 L3 dnsmasq[2182]: nameserver '99.99.99.53' is now responding
2014-01-29T14:40:46-08:00 L3 dnsmasq[2182]: no responses from nameserver '99.99.99.53'
2014-01-29T14:40:46-08:00 L3 dnsmasq[2182]: nameserver '99.99.99.53' is now responding
Message 3 of 17 (2,101 Views)
ACE - Expert

Re: NVG-510 Issues

Yes, the NVG 510 has a DNS issue.   There are two simple work arounds:

 

1) Set the DNS manually on your end devices to 8.8.8.8 or any other publically available DNS of your choice

2) Get your own router, install it behind the RG, put it in DMZplus mode and configure the DNS of your choice in it

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 17 (2,100 Views)

Re: NVG-510 Issues

We should not have to do either of thoses two.
We should not be expected to buy another router on top of what we bought from them to make our service work, they should fix it not us.
secondly Many people have tried as my self changing the dsn to googles and nothing changes, plus that would require to change it for all items, and consoles and tv that uses internet which again shouldnt be needed. 
Att should fix this on there end by either issuing new better working modems (for free for thoses with nvg510) that do not have this issue.
We been paying all theses months for service promised that we are not receiving. This should be fixed by them, and not by our expense. 

Message 5 of 17 (2,098 Views)
ACE - Expert

Re: NVG-510 Issues

I understand your point that this modem has a firmware issue that should have long ago been addressed.  Eventually the model will be replaced with something better.

 

But, if you want it to work NOW...

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 17 (2,073 Views)

Re: NVG-510 Issues

This isnt an issue that has barely came up this issue dates back about two years, and time after time they have issued firmware upgrades and have not adressed this issue, when they come to homes for people with this issue they do not adress this issue. People have had this problem and still for 9+ months now
and still waiting?
Att has to adress this asap! 
We dont need a quick fix (mainly because many still that are not too experiences as most  dont know this is a nvg510 issue, let alone be able to apply this fix or willing to try in fear of messing something up)
This is a big issue affecting many people on a daily bases frequently.
Its great you are providing people with theses fix (though many have, and you can check the forums, do not work or hardly show any improvement) But this issue has been here for way too long, people are done with thoses fixes, we need a permant one that doesnt cost us any money seeing its not an issue on ourside
or something out of the comfort zone or level of modifying router settings or computing setting that some have issues with.

Message 7 of 17 (2,071 Views)
ACE - Expert

Re: NVG-510 Issues

I'm not going to debate when AT&T should have address this issue or when they might.

 

Normally users get this when the forwarded DNS request has to fight to get out over bad line conditions.  People with perfect lines don't seem to have this issue very much.  If you've fought the good fight over your line condition/bandwidth and haven't gotten the DNS issue to go away, I don't know what to tell you.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 17 (2,065 Views)
Tutor

Re: NVG-510 Issues

I've set up the DNS on all 6 devices in my home that I am able to. I know it's not your fault that they haven't addressed the issue. But, 2+ years is pretty ridiculous. We gave our $100 for this modem and setup and have received trouble from day one. Knowing that, my connection only starts to drop in the early to late evening. I've heard that these modems will pick up interference but would you know of a place to start checking at least within my home? I can't help the fact that the power line running to our house is also directly next to a street light. We have filters on every port used. Is there anything else you can think of? I am not in the position to buy a new router.
Message 9 of 17 (2,044 Views)
Highlighted
ACE - Expert
Solution
Accepted by topic author KyleW.
‎09-30-2015 1:39 AM

Re: NVG-510 Issues

When searching for wired interference, I can't recommend this post by SomeJoe7777 highly enough:

 

http://forums.att.com/t5/Receivers-Battery-Backup/Tracking-Down-Line-Interference/m-p/2654177

 

I wish I could give it another Kudo.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 17 (2,052 Views)
Tutor

Re: NVG-510 Issues

Very interesting and smart. We happen to have a UPS some 4 ft away. Although I'd rather not go through his whole process, since my outages only happen around the evening though it might not be the UPS. But I will try and see if it works when I return. Thank you for the recommendation. For my situation it makes perfect sense.
Message 11 of 17 (2,033 Views)
Tutor

Re: NVG-510 Issues

It worked. So far it has not disconnected. I'll post of ot does. It I doubt I'll have to. Thanks for the link 👍
Message 12 of 17 (1,989 Views)
ACE - Expert

Re: NVG-510 Issues

What did you find that was causing your interference?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 17 (1,972 Views)
Tutor

Re: NVG-510 Issues

It was our UPS. I have had no problems for 2 days so far thanks for the link again, spot on.
Message 14 of 17 (1,927 Views)
Tutor

Re: NVG-510 Issues

And to make things worse. It just quit on me. Line state is up, broadband is down. Resetting did not faze it at all. So now I have no internet period.
Message 15 of 17 (1,869 Views)