I just installed the AT&T Uverse service. Until now I've used Comcast. In the prior configuration I had a Lynksys Wirless N router; WRT310N. I also use a VoIP phone (Polycom VVX600). During the install the AT&T tech removed the router and installed a direct Internet connection for the phone and one to the computer advsing that the router (Lynksys) was blocking the Internet access and couldn't be used. I was assured the network was secure.
I am now receiving "ghost calls" every 10 to 15 minutes, because there are no QoS settings for the VoIP. I've researched using the Motorola NVG589 as a cascaded router to allow me to use the router again, but I'm reluctant to make the changes on my own. I am in the 30 day window and have access to the tech who installed the service. Would that person be allowed to make the change if I ask if I show them the posting in this forum? Are they trained to know this level of support?
I work from home, ironically communications consulting, so it is critical I can get this turned around quickly.