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Issues with Blinking Red Broadband or Services Down

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Issues with Blinking Red Broadband or Services Down

gateway.JPG.png Gateway Reset and Troubleshooting

 

If you have a Blinking or Solid Red Broadband light, resetting the modem and checking cables and connections is recommended:

 

  1. Reset the Modem: Press and hold the reset button located on the rear of the modem for 20 seconds. This may get your services up and working. You can also log into the modem to reset it. Click here for more information on how to reset the modem. 
     
  2. Check the Connections: they can loosen if bumped into. Sometimes cables are unplugged by mistake. Remove all surge protectors, battery units, and other equipment so that there is a direct connection.

vdslcable2.png.jpg

 

Also, please be wary of any change that may have occurred around the time service dropped like: adding new equipment, storms, power loss or something out of the ordinary.

 

myattlogo.JPGUsing the myAT&T app / Check for Outages

 

If you are having issues with your service, Try using our Troubleshoot & Resolve Tool. The tool will begin testing your service and recommend some steps that you can take to restore your connection. It can also determine if you are in an outage.

 

David, AT&T Community Specialist

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 25
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Accepted by topic author Community Support
Accepted by ATTCustomerCare
‎09-08-2017 1:25 PM

Re: Issues with Blinking Red Broadband or Services Down

Get more information at our support center about the Troubleshoot & Resolve Tool

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 25
Contributor

Re: Issues with Blinking Red Broadband or Services Down

Mine  is the same issue but they never said I needed a new modem.  I am very upset because I work from home and could not do my job.  They said it was an internet connection in my area... they said it would be fixed within 24 hours and still nothing.  I hope ATT will compensate me in some way.  This is horrible.  They said the would keep me updated and never a message, nothing!!!  

Message 3 of 25
Contributor

Re: Issues with Blinking Red Broadband or Services Down

Blinking red broadband because of att outage last night.   How long will this take to fix?

Message 4 of 25
Contributor

Re: Issues with Blinking Red Broadband or Services Down

AT&T is very frustrating with the intermittent service we have been receiving lately

Message 5 of 25
Contributor

Re: Issues with Blinking Red Broadband or Services Down

I continue to have the same issue with ATT service.  My broadband light is blinking red, service light is off. I work from home as well and have a project due in 30 minutes.

 

ATT offers no help or solution every time I call. When the service techs come out, it is never a quick fix, usually need to order a part which they do not seem to have on hand and takes a week to come in.  Very frustrating and inconvenient.  Time to look for a new provider

Message 6 of 25
Contributor

Re: Issues with Blinking Red Broadband or Services Down

I'm having this issue right now. This is a straight AT&T issue. Nothing has happened around here at all. No service whatsoever. Uverse, internet or phone! This is frustrating!

Message 7 of 25
Contributor

Re: Issues with Blinking Red Broadband or Services Down

I held the reset for 20 seconds and the broadband is still red .. but the power is green. I pressed the wps thing on the front which did nothing and checked all the cables and they’re all fine.

Message 8 of 25
Contributor

Re: Issues with Blinking Red Broadband or Services Down

Currently having the same issue. All troubleshooting options have been tried multiple times. No known outage in my area. Customer service said the next available appointment wasn't until 4-8PM tonight. Which is very inconvenient. There should be an easier fix than having to set up an appointment and try to schedule your whole weekend around it. My husband relies on the internet to work from home on the weekends when needed. We have only had UVerse for about 2 months, and this is our first issue, but VERY frustrating when customer service has no answers.

Message 9 of 25
Contributor

Re: Issues with Blinking Red Broadband or Services Down

There's a problem in the att service connection mainline outside post about
4000 yards from my house. It had been damaged from other workers
unbeknownst to us. That was our issue after the hassle of them sending a
new gateway box didn't solve the problem. A qiick fix if service technician
comes out.
Message 10 of 25
Contributor

Re: Issues with Blinking Red Broadband or Services Down

I have the same issue with my ATT UVERSE WIFI. Technician came in to check on June 7 at home. My wife spoke with the technician. Technician told my wife there was no problem with the Modem. There was a problem with line itself away from my backyard. Problem from a nwighbor's backyard. Problem happened apparently when the"SURVEYORS" made a mistake with the line. My wife is now on the phone and still on hold with AT&T personnel trying to wait for the "Manager".  THIS IS DISAPPOINTING!!!

 

Message 11 of 25
Contributor

Re: Issues with Blinking Red Broadband or Services Down

my internet was totally out!  however it was restored by Nate (tech) who did an excellent job and also a follow up call to make sure that the internet was working well . he is a great asset to AT&T. real fabulous customer service and good manners.

Tags (1)
Message 12 of 25
Contributor

Re: Issues with Blinking Red Broadband or Services Down

We had a network outage today in the morning, and immediately our internet went down.  Received text message about 1:45 pm stating service was back. Umm, nope.  Called AT&T, while I was still at work, and they supposedly tested the lines (while I was on hold) then came back to state our modem was faulty, and they would send new modem, arriving in one week(!). Seriously, it was all working fine BEFORE the outage. This was a service outage for AT&T internet, not a power outage.  I arrived home, and confirmed our modem's Ethernet and Wi-Fi are both working (green), only the Broadband 1 and Broadband 2 are blinking red.  Husband ran diagnostics on the router and reported that DSL can't be found.   I called again (spoke to a great person who was very patient), and diagnostics are run again, and it's the same story.  We are pretty sure it's the outside line(s)  since I drove by an AT&T truck on our road on my way home (after being told outage was all fixed). Now a technician is coming in two days, and we will have to pay $149, depending on where they find the problem. Super frustrating!! 

Message 13 of 25
Contributor

Re: Issues with Blinking Red Broadband or Services Down

Yep that's sounds very familiar. However, once the technician fine out that
the problem is in fact on at&t end, you shouldn't be charged anything.
Message 14 of 25
Contributor

Re: Issues with Blinking Red Broadband or Services Down

The issue that I have is that ever since I got the higher speed modem the broadband 2 light has always blinked red. Guess I wasn't smart enough the know better. But I did get a tech out to look at my internet and found out the second of 2 bonded pairs was dead like 4000 feet away. Hope I get some results soon. My feeling is that I should get some money refunded or something. Have had the modem for probably 3 to 4 years paying for more service

Message 15 of 25
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