Tutor
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7 Messages
Intermittent Internet Issue with U-verse Internet TV package
I have had ATT Uverse Internet and TV since Sept 2015 at a house built in 2006 in a small neighborhood that is fairly close in proximity to each other. I had pitiful service from ATT Uverse TV and Internet at my previous apartment which is less than half a mile from here and was built in the last 3 years. I got service installed at the house and expected better overall performance. Wifi interference issues due to the apartments close proximity per the technicians diagnosis were somewhat understandable but now I had a better opportunity to get good internet service and so far it has been much worse. I pay for 55Mbps and I have problems streaming Pandora on the lowest setting much less ever completing a movie on Netflix and sometimes even have problems with movies on Uverse. You can't connect anyones phone to Wifi cause it causes problems as frequent as the wifi goes down. I have had the modem replaced, extenders installed, channells changed....etc but to no avail. I finally downloaded Farproc’s Wi-Fi Analyzer to my Galaxy tablet and a shocking discovery was made. No wonder ATT trucks are in my neighborhood daily trying to solve complaints! My wifi goes down for 5-12 seconds every 40-70 seconds. This is from the main modem even when I am within 2 ft from it. No interference problems can be blamed! It is a system problem. I watch my neighbors not go down at all. I walked over and discussed with him and the only difference is he has Direct for tv vs our Uverse for tv. I noticed several other neighbors going down like mine as well as I walked around the neighborhood with the wifi analyzer. I can assume they are struggling with internet as well. I am going to give you guys one last shot to get this problem corrected or I will be forced to jump ship and also discuss with the whole neighborhood. My account number is: [edited for privacy – please do not post personal information] The best phone number to reach me at is [edited for privacy – please do not post personal information]. My expectations are to get connected to the right person to get this resolved without having to go through the time consuming steps I have already taken again (calling in to level one customer service, getting scheduled for a tech that was not qualified to fix this issue, etc). I also want a credit on my bill for the internet I have paid for to date that is not up to standard. I really appreciate your help in advance!
Accepted Solution
Official Solution
mibrnsurg
Expert
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20.4K Messages
8 years ago
@sdcates If you happen to have a 510/589/599 Arris/Moto RG, IPv6 causes disconnects, rebooting and browsing problems.
Disable IPv6 in the RG's Gui. http://192.168.1.254/
Good luck 😉
Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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rarogan
Tutor
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8 Messages
8 years ago
Please translate into English.
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sdcates
Tutor
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7 Messages
8 years ago
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Tigereyze209
Professor
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3.9K Messages
8 years ago
silly me.. i'd discuss it with the whole neighborhood anyways.. just sayin'...
http://arstechnica.com/business/2015/04/when-att-promises-broadband-but-delivers-only-300kbps/
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mibrnsurg
Expert
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20.4K Messages
8 years ago
Each HD stream uses 5.7M and SD stream 2.6M from your profile (32, 25,19). Add M of streams and subtrat from your profile in M, giving you the Internet speed available.
Any user w/18M and above Internet plans will see it lowered from TV watching/recording. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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sdcates
Tutor
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7 Messages
8 years ago
Right now at 1:48pm on a weekday with all TVs off I am getting 45Mbps straight cable to modem/router and only 11Mbps wireless standing right next to it.
I believe this top of the line new style router is a piece of junk for one. Direct TV will be here in the morning and I will get rid of all TV load. Still I don't like being told that Wifi is my problem when I know better. If they really believed that they would have offered to hardwire more rooms!
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JefferMC
ACE - Expert
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34.7K Messages
8 years ago
Um... if you're getting 45 Mbps on a cable, and 11 Mbsp wireless, how can you possibly say that WiFi is not your problem.
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sdcates
Tutor
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7 Messages
8 years ago
One last thing....I am still dropping streams but not dropping Wifi since disabling IPv6. Example: if wifi calling on cell you will drop call multiple times. If streaming Pandora or Slacker you will loose it multiple times but you never see the Wifi drop signal anymore. Any thoughts?
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JefferMC
ACE - Expert
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34.7K Messages
8 years ago
When you say you "never see the Wifi drop signal anymore" what do you mean by that, in comparison to before?
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sdcates
Tutor
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7 Messages
8 years ago
I mean is ATT is responsible for renting me something that does not work and then hiding behind the interference line of crap. They also stated the router was only good for about 25Mbps so that would put it in the "low quality/cheap" category if that was fact.
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