Community Support
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6.7K Messages
Check your AT&T internet speed
To Begin a Speed Test:
Prepare your network to get accurate results
- Delete your browser’s Cache, Cookies, and Temporary Internet Files. To find out how please go here
- Stop all downloads, streaming, applications, or programs that may be using your Internet connection
- Use a wired connection directly between your device and the gateway, exclude third party routers for this test
- Eliminate traffic being used by all devices connected to the gateway except for the device with the speed test in progress, disable WiFi if necessary
- Reboot your Residential Gateway
Launch the AT&T recommended speed test site at att.com/speedtest
- Enter your AT&T e-mail address to help us improve our service (optional)
- Click the START TEST button
- Allow 30-60 seconds for your test results
- Review the Download and Upload speed then compare it to your subscribed speed
- Rerun the test if needed by using the button in the test results section
Speed test results still slow?
- Go to our myAT&T app and let us test your service, if we find something we can begin resolving the issue
- Reboot your residential gateway if you have not done so, regular use leads to low memory and pending processes for the gateway’s operating system as with most networking devices
- Check the Ethernet cable for any defects and replace if necessary
- Periodically clear your browser’s cache
- Scan your PC or device for any Spyware, Virus, or other malicious programs and take action to remove them
- Avoid running multiple firewalls, or disable firewall
- Avoid using VPN connections and Internet Proxy servers
Understanding the results:
Why are my speed results good but streaming media, or gaming is slow?
- A speed test will measure your download and upload speed but does not measure the quality or stability of your connection. To measure quality and stability it is recommended to do a ping type test to identify if any packet loss exists
What is Mbps or Kbps?
- This is the unit of measure for your Internet speed
- Mbps - Megabits Per Second
- Kbps- Kilobits Per Second
- 1000 Kilobits is 1 Megabit
Why do other speed test sites give me different results?
- Speed test sites use different server locations, it is recommended to use the nearest server to you
- While it is good practice to test your speed with alternate speed testing sites, please be aware the results may vary based on location.
Thanks
ATTJohnCS, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
twin-twin
Contributor
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2 Messages
5 years ago
Hi all,
I cannot go to https://www.att.com/support/speedtest/ to check my internet speed.
I suspect it has to do with incorrect DNS setting or some sort.
It will point me to http://attlocal.net/xslt?PAGE=HURL08, which is a dead page repeatedly.
I am using AT&T Model: PACE 5268AC FXN and a Linksys EA6900 AC1900 behind AT&T using a wire connection.
I turned off AT&T wireless network in Pace box (AT&T RT) and configured Linksys (LS) to router mode (RT) using DHCP with both wireless and wire connection turned on.
On AT&T RT, I assigned a private address for LS RT.
On LS RT, I acquired a private address IPv4 and IPv6 from AT&T RT.
FIrst, I don't understand why AT&T RT does not have a feature to save the current setting into a file, especially for firewall setting. I will save me a lot of time when I need to reconfigure AT&T RT. Is there any update on firmware of PACE 5268AC available?
Second, would someone explain it to me why I cannot put LS RT into DMZplus so I don't have to worry about configuring the firewall on AT&T RT? It would save me a lot of trouble.
Because I cannot connect LS RT to DMZplus zone, I need to turn on firewall on AT&T RT and do NAT for LS RT. That is quite troublesome for me because I need to configure the firewall by allowing certain applications to pass thru from AT&T RT to LS RT.
It appears to me that I can manage to get that working for a while, say 12 hr or so. After that, I must reboot my LS RT or AT&T RT manually.
Do I configure my home network properly?
Please advise.
Sincerely,
Kel
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