- edited 03-09-2018 11:39 AM by davidbk
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It’s important to identify potential issues that may be causing your Wi-Fi to be slow and intermittent. Here are some simple suggestions to consider when you run into issues with your Wi-Fi:
You may need to Factory Reset your router after making changes to the environment. Find out more information on How to Restart and Factory Reset your Router here.
If still having issues after arranging your router environment, you may need to run a Speed Test to determine whether the issue is with your wireless environment or your equipment connection.
This test measures the speed between your computer and the internet and can help determine if you should take steps to improve performance.
Test your internet speed with only one wired device connected to your router to establish the baseline internet speed. Is the speed test result in line with your subscribed service?
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After going through resets/speed test, and Wi-Fi has been identified as the issue, you may want to consider changing your Wi-Fi channel. Get more information on How to change your wireless channel on an NVG and on a 2Wire/Pace gateway.
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- edited 05-16-2016 2:50 PM
If the issue still persists after doing these, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
- edited 05-13-2016 7:22 AM
- edited 06-23-2016 10:49 AM by Phil-101
my name is gabriel i been a customer for sometime and i gad 12 mbd and it dont reach that and dont have that many devises to my wi-fi that are conectet
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
- edited 06-27-2016 2:05 PM by cathy2981
My router only has 3 lights on, and I have no connectivity to the internet. My name is Timothy D[edited for privacy – please do not post personal information]
06-27-2016 1:31 PM
My router only has 3 lights on, and I have no connectivity to the internet. My name is ...
@Daddy03, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. You should not post your full name or any identifying or private information such as your account number in such a forum. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post.
You should instead click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including in the Private Message ONLY your name, Billing Account Number, and the best time and way to reach you.
07-03-2016 2:50 AM
We have had AT&T Gigapower for just over a month. So far, we have had bad packet loss, frequent disconnects...which are restored quickly...but, it's interfering with some online gaming. It's mostly noticed on such games at Clash Royal where the game only lasts about 4 minutes, but, the connection drops before many of the games can be completed. It's also noticeable on a wired connection in such games as Destiny on the XBOX One.
I have gone twice through the FixItNow option and changed the WiFi channel from its default. So far, it hasn't helped.
We are a gaming family...three of us...and this matter must be resolved post haste!
07-03-2016 10:13 AM
@Dyre_Straits Might try this:
On all Uverse RGs, IPv6 causes disconnects, rebooting and browsing problems (Internet).
Disable IPv6 in all Uverse RGs info here:
If a 2wire/Pace/Arris RG (3800/3801/5031/5268) click the Go here link at top of the orange globe on the page of the link above.
Make sure to also disable IPv6 in Win local area and wireless connection properties.
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
07-17-2016 8:57 PM
07-19-2016 5:57 AM
I had to move my TV to childproof my home. I had to add extensions to my Data cable, Ethernet & coaxil. Is the data plug a different size than the ethernet plug? The guys at the store gave me the same cables for the ethernet & data. Is this right? The data ia a gray wire that has a CAT 5E, and the blue ethernet is a CAT 5e. is there a difference?
07-26-2016 1:40 PM
CAT 5E is the same as CAT 5e. Ethernet is the same as data, so no issues there. Coax is the only odd one.
07-27-2016 9:52 AM
Give ATT a call at 1-800-288-2020. Just tell their version of A.I. that you need to talk to their tech. folks to do a qualitiy line test of your internet line only. My issue was dropped packets. If it fails then you need a line/wire person to check your outside wires. Outside chance it could be the Giga modem. It may take awihle to pin point the wire issues, which they did, with my uverse service.
07-29-2016 9:08 AM
I just move to a new location and brought my service with me. I didn't have any issues at my old location as far as internet. Now I have had a tech out 2x plus an extender put in and I still have issues with websites not downloading or not downloading all the way. This happens in areas where the speed was checked and it was fast. Getting rather frustrated with this service.....any other ideas may help. Channel has been changed and 2.4 and 5.0 were split up too still acts like I am on dial up at times.
- edited 08-07-2016 2:29 PM
Visit these related resourcesView Internet Speed Help!