I've had AT&T HSI Basic DSL since 2007. Some slow buffering videos. All good until around Dec 2013 (when U-verse became avail in my area). No difference in usage. Lost connections started happening about 10 times a day, every day. Speedtest does not allow for a decimal, so I can only record 0 Mbps on the survey. It's very hard to sell me a new product if the current product is inferior.
I suspect from tyalking to other more knowledgeable net folks, that I am being throttled back into purchasing a higher tier. I would be happy with just what I'm paying for, then I might think about moving up to something. Is that to much to ask?
AT&T has just raised my HSI rate to $31/mo recently.