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Firmware Update for Motorola Arris NVG589?

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Firmware Update for Motorola Arris NVG589?

Is there a firmware update that will help with router TCP/UDP options for my Mac and its features that can be installed now?  I have the ARRIS NVG589 DSL Modem. Thanks!

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Message 1 of 40
Expert
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Accepted by (Guru)
Accepted by rdljr
‎09-30-2015 1:39 AM

Re: Firmware Update for Motorola Arris NVG589?


@TARDIS75 wrote:

Is there a firmware update that will help with router TCP/UDP options for my Mac and its features that can be installed now?  I have the ARRIS NVG589 DSL Modem. Thanks!


You have the latest software for the 589.  If there is a newer version, it'll be downloaded automatically. Smiley Wink

 

Chris
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Message 2 of 40
Contributor

Re: Firmware Update for Motorola Arris NVG589?

how do you know that I have the latest firmware?

Message 3 of 40
Expert

Re: Firmware Update for Motorola Arris NVG589?


@TARDIS75 wrote:

how do you know that I have the latest firmware?


Cause if it was older, it would've downloaded first time it got plugged in.  Firmware is just that firm, software changes.  My 3800 RG still has the old 2700- firmware, but has had 4 software upgrades in my more than 6 1/2 years on Uverse. Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 4 of 40
Contributor

Re: Firmware Update for Motorola Arris NVG589?

Can you verify if this is the lastest firmware: 

Current software version: 9.1.0h12d22

 

Reason why I'm checking is this is because the last 2-3 months now we've had several issues due to no connectivity or intermittent connectivity where I would lose connection with several errors in the logs indicating bad name to well known sites or cannot connect to DNS. 

 

Techs have come out various times on service calls, several changes to the ports, swapped out the router twice, etc. and still the issue persist. I currently have the fastest speed available and since going to it was where my problems started. 

 

The firmware is the last thought I had that has not been addressed by any of the techs. I am highly tempted to go back to my previous speed where everything was consistent. Please advise.

Message 5 of 40
Expert

Re: Firmware Update for Motorola Arris NVG589?


@michaelnchin wrote:

Can you verify if this is the lastest firmware: 

Current software version: 9.1.0h12d22

 

Reason why I'm checking is this is because the last 2-3 months now we've had several issues due to no connectivity or intermittent connectivity where I would lose connection with several errors in the logs indicating bad name to well known sites or cannot connect to DNS. 

 

Techs have come out various times on service calls, several changes to the ports, swapped out the router twice, etc. and still the issue persist. I currently have the fastest speed available and since going to it was where my problems started. 

 

The firmware is the last thought I had that has not been addressed by any of the techs. I am highly tempted to go back to my previous speed where everything was consistent. Please advise.


That's latest as of this post date:

 

https://forums.att.com/t5/Residential-Wi-Fi-Gateway/NVG589-upgrade-from-9-1-0h12d22/m-p/4176353#M178...

Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 6 of 40
Tutor

Re: Firmware Update for Motorola Arris NVG589?

michaelnchin - Have you determined what is causing your issue yet?  We are having the same problem and AT&T technical support has been of no help.

 

Steve

Message 7 of 40
Contributor

Re: Firmware Update for Motorola Arris NVG589?

I dont know when was the last upgrade but ever since 2 weeks ago i've started having problems with my Cisco AnyConnect VPN - it just doesn't connect. My SW version is 9.1.0h12d34 and there is another thread that is a bit old on this:

 

https://forums.att.com/t5/Features-and-How-To/AnyConnect-Port-Conflict/td-p/3963926

 

This is critical since my job requires 24/7 support - i cannot continue like this.

Message 8 of 40

Re: Firmware Update for Motorola Arris NVG589?

In order to see which version your NVG 589 is currently on, go to its IP address (192.168.1.254) and go to the Device/System Information tab. In order to update the 589, go to the Diagnostics/Update tab. You must have the software update file on your computer and manually update the 589 by selecting the file to push the update through. As of 5/15/2015, the latest software version for the 589 is 9.1.0h12d34. The 589 should update on its own, but that is not always the case. We occasionally get a few of these that come with an earlier version out of the box and will not update on its own. If anyone can post the link to the 589 software downloads, it would be much appreciated.

Message 9 of 40
Tutor

Re: Firmware Update for Motorola Arris NVG589?

YES!!!!! YES! YES! 

 

I am in same exact boat as you. Suddenly, on Monday 5/4, I was unable to work on my work-laptop, using Cisco AnyConnect. It would connect, and say i was connected - but the data was moving sooooo slow that i couldnt use any applications, and everything would fail or timeout. 

 

My company says it's AT&T, and AT&T says it's the VPN. But now I'm finding all these posts here on AT&T - and i have to say i'm happy i'm not alone! 

 

Hoping that with the # of posts about same thing growing, maybe AT&T will reach out to Cisco and trouble-shoot so they can resolve it! Cuz I too work at home - and it's critical that i be able to log on everyday. If not resolved within next week i will be cancelling Uverse and moving to Comcast.

 

I have a ticket opened with AT&T's Social media group - and noone has been able to resolve. This is getting old. QUICK.

 

I'm in Buffalo Grove, IL. Not sure if location has anything to do with it, but I noticed someone else from BG also having an issue.

Message 10 of 40
Tutor

Re: Firmware Update for Motorola Arris NVG589?

Having the same issues in Topeka, KS. (Started around May 4th as well!!)

 

I work for a hospital and I can remote in via citrix. It used to work fine but over the last month my connectivty has dwindled down to a measly 5-6mbps! I cannot remote desktop to my work pc. I am lucky I can lauch OWA and check emails that way. NOT HAPPY AT ALL WITH ATT. I regret getting a contract with them. The real slap in the face is that when I use my ATT cell phone's LTE connection I can remote to work just fine. No lag at all. I have done my best blaming the kids for sucking down the bandwidth but even with just 1 device hardwired in problems persist.

Message 11 of 40
Expert

Re: Firmware Update for Motorola Arris NVG589?

@plaguedd7  @JLED99   Both need to contact ATT Uverse Care for help.  Contact ATT Uverse Care on the link in my signature.

Send them a Private Message, on this link, and they should be able to give the help needed to solve your Uverse RG 589 service problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap and gone above and beyond.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 12 of 40
Tutor

Re: Firmware Update for Motorola Arris NVG589?

Unfortunately I've already been working with them for 4 weeks. While they have all been very kind and polite - every time you call, you deal with someone new, and NONE of them have any clue as to what the problem is. It seems like their knowledget may be a bit limited, and while one person 'mentioned' that maybe they should send my problem to the "Network" team, that never occured. 

 

So after speaking with probabely 8 different people at AT&T, and having 2 Technicians come to the house - nobody has a clue as to what the problem is. And in the meantime, I'm having to PAY to use a Comcast Hotspot in order to work. That is running me $20/week for the last 4 weeks. Combine that with whatever I'm paying per month for Internet - I'm a little annoyed that 

A) Nobody can figure out the problem, and nobody really seems to concerned about TRYING to figure it out,.... and 

B) I'd like to be reimbursed for not only the AT&T fees i've incurred due to lack of Uverse working, but also reimbursed for my Internet charges since i havent been able to use it. 

 

And I also notified them about two weeks ago that suddenly, in addition to the VPN issues, my Wifi has been intermittently up and down making web-browsing near impossible. 

 

At this point - i've given you guys a month to figure it out, putting myself out both time and money, and frustration. I don't have much other choice than to leave and go back to Comcast. It's not what I WANT to do, but i dont have much choice.

 

Who do i need to contact about being reimbursed? Because I do NOT want to deal with the normal phone reps, and have to re-explain my whole situtation.

 

Thanks,

Jennifer

Message 13 of 40
ACE - Expert

Re: Firmware Update for Motorola Arris NVG589?

@JLED99 , if you're calling then you didn't follow his advice.  The people you reach via the PM are completely different from those at the call center.  They're a smaller group and you generally stick with the same person.

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Message 14 of 40
Tutor

Re: Firmware Update for Motorola Arris NVG589?

Thanks but, I know EXACTLY what he meant. And i HAVE followed the advice already over the past month. You have no clue about the situation, so please don't jump in with unhelpful comments. 

 

I HAVE been dealing with the Social Media team for 4 weeks. Via phone (originally via email). Not the regular csutomer service area. I am completely aware that they're a totally different team than normal Customer Service. And I have dealt with a different person every time I call the Social Media team. 

 

My question in terms of who to call about getting reimursed is because I'm assuming that maybe the Social media team does not deal with billing...... So I'm trying to figure out who i should talk to about that. 

 

I do not want to have to re-explain everything allll over again to someone brand new. It'd be really hepful if someone just dealt with it and sent me a confirmation.

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