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OVUSER's profile

Tutor

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5 Messages

Sunday, August 24th, 2014 2:51 AM

Excessive errors on uverse DSL line

I have been working with AT&T Uverse techs and so far they ran a cat5 cable from telephone interface to the Pace Rg and periods of zero errors and then continuos errors and DSL training over and over with FECs running up into the millions.  This condition has been happening since March 6th, 2014.  It is becoming very frustrating.  I have requested a line audit to check for bridge taps and/or bad splices but no success.

 

 Here are some stats from the router
Summary Status
Internet Connected
DSL Link Connected
Internet Details
Broadband Link Type Built in modem - ADSL/VDSL
Connection Type Direct IP (DHCP or Static)
Current Internet Connection  
IP Address 107.136.161.61
Subnet Mask 255.255.252.0
Default Gateway 107.136.160.1
Primary DNS 68.94.156.1
Secondary DNS 68.94.157.8
Host Name dsldevice
Domain  
MAC Address  
MTU 1500
DSL DetailsDown Up
Modem Type Built in modem - ADSL/VDSL
Connection Type  
 
DSL Line Line 1 (inner pair)
 
User Rate 6013 kbs 766 kbs
Max User Rate 22300 kbs 1312 kbs
Noise Margin 17.3 dB 18.4 dB
Attenuation 27.5 dB 17.6 dB
Output Power 12.0 dBm 12.1 dBm
 
Protocol G.DMT2+ Annex A  
Channel Interleaved  
DSLAM Vendor Information Country {46336} Vendor {BDCM} Specific {41971 }
Rate Cap 16972 kbs  
Attenuation @ 300kHz 20.3 dB  
Uncanceled Echo 4.7 dB Suspicious - check phone filters and alarm
VCXO Frequency Offset 0.0 ppm Ok
Excessive Impulse Noise 1 Interleaved mode recommended
Traffic StatisticsBytes Packets Errors %
IP Traffic
Transmit 30751066 188671 0 0
Receive 210333121 238770 0 0
 
DSL Link Errors

Collected for 1Day7:31:37

Reset 24-hr int. 15-min int. Last Event
  Since Current Current Time Since
 
DSL
Link Retrains 92 4 0 4:24:12
DSL Training Errors 103 4 0 4:24:40
Training Timeouts 100 4 0 4:24:40
Loss of Framing Failures 744 34 0 4:25:09
Loss of Signal Failures 97 5 0 4:25:08
Loss of Power Failures 0 0 0 0:00:00
Loss of Margin Failures 9 2 0 5:12:12
Cumu. Seconds w/Errors 1141 95 0 4:17:40
Cumu. Sec. w/Severe Errors 999 54 0 4:23:37
Corrected Blocks 2620210 507105 0 0:08:46
Uncorrectable Blocks 44711 2532 0 4:17:40
DSL Unavailable Seconds 5449 224 0 4:24:12

 

[edited for privacy-removed unique MAC address]

Former Employee

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22.2K Messages

10 years ago

Your profile is adsl2+, recommended RG is the Motorola 510. 

Do you have a 5031? Should be replaced with the 510.

Do you have a 5168? Newer adsl2+ designed for bonded installs but could be used if approved for your area.

 

ADSL interference could be both inside or outside. I am sure the techs have already ran line tests for bridge tap. 

http://adslm.dohrenburg.net/troubleshoot/interference.php

http://www.thinkbroadband.com/guide/broadband-interference.html

Expert

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20.4K Messages

10 years ago

Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service excessive error problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck 😉

 

Chris

__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

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5 Messages

10 years ago

AT&T tech ran cat5 from pace RG to filter at demarc.  The inside wiring is elemininated, ergo the outside wiring or the CO equipment is defective,  The latest stats show 22 DSL retrains for the 27th.  This is not acceptable.  If it is not the line from the prem to the CO then it is overloade or unreliable equipment.

ACE - Expert

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34.7K Messages

10 years ago

my thoughts has more faith in the techs running bridge taps test than I do.  You need to have someone back out to find out why the thing things you have either a filter or reflection (bridge tap) issue.  Sending the PM as mibrnsrg suggests would be a good way to get that ball rolling.

 

Tutor

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5 Messages

10 years ago

Here are the statsfor 8/29/14,  notice the 69 million corrected blocks - plus on the 27th the DSL retraing stats.  This is either a noisy line -- or defective CO equipment.  Either way fix it or I go to Comcast..

 

Here is the retraining stat note 6,236,886 FECS

 

2014-08-28T12:11:29-07:00 0 6013 15392 8456 10.8 -2.6 28.0 18.2 1571 6236886 7.50 8.00

 

DSL Link Errors

Collected for 1Day11:57:58

Reset 24-hr int. 15-min int. Last Event

  Since Current Current Time Since
 
ATM
Last Event
Cell Header Errors 165655 52714 91 0:05:05
Loss of cell Delineation 4138 1262 4 0:05:07
 
DSL
Link Retrains 198 73 1 0:04:02
DSL Training Errors 245 91 1 0:04:30
Training Timeouts 239 87 1 0:04:30
Loss of Framing Failures 1679 614 9 0:04:59
Loss of Signal Failures 230 87 1 0:04:58
Loss of Power Failures 0 0 0 0:00:00
Loss of Margin Failures 16 0 0 12:01:38
Cumu. Seconds w/Errors 2604 1059 11 0:04:58
Cumu. Sec. w/Severe Errors 2177 807 10 0:04:58
Corrected Blocks 117759907 69536376 356606 0:00:01
Uncorrectable Blocks 97775 36316 462 0:05:00
DSL Unavailable Seconds 12435 4574 56 0:04:02

ACE - Expert

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34.7K Messages

10 years ago

@OVUSER , this is primarily a customer forum.  While AT&T personel do monitor the forums, they may not read each and every post, so unless you've PMed them (as was suggested previously), you cannot be sure that they know about your issue.  In any case, PM them with this new information.

Here is the AT&T logoU-verse Customer Service link . You can expect a reply via return PM (a number other than zero will appear beside the blue envelope envelope will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

 

Tutor

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5 Messages

10 years ago

Uverse Internet

ACE - Expert

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34.7K Messages

10 years ago

Since U-verse Internet, I would PM the U-verse team (using the link in my revised post above).

 

Tutor

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5 Messages

9 years ago

After an outside tech gave me a good F1 lead the results have been great.  I now have my phone on the VOIP system.  Here are stats on my router.  This is what it should look like not the above stats.

 

SL Link Errors

Collected for 50Days7:04:33

Reset 24-hr int. 15-min int. Last Event

  Since Current Current Time Since
 
DSL
Link Retrains 0 0 0 0:00:00
DSL Training Errors 0 0 0 0:00:00
Training Timeouts 0 0 0 0:00:00
Loss of Framing Failures 0 0 0 0:00:00
Loss of Signal Failures 0 0 0 0:00:00
Loss of Power Failures 0 0 0 0:00:00
Loss of Margin Failures 0 0 0 0:00:00
Cumu. Seconds w/Errors 275 2 0 4:56:40
Cumu. Sec. w/Severe Errors 2 0 0 15Days9:26:25
Corrected Blocks 1154954 5639 0 0:21:31
Uncorrectable Blocks 582 2 0 4:56:40
DSL Unavailable Seconds 0 0 0 0:00:00

Expert

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20.4K Messages

9 years ago

@OVUSER They should look more like this for good service:

 

DSL Link Errors

Collected for 119Days4:38:20

  Since Current Current Time Since
  Reset 24-hr int. 15-min int. Last Event
DSL
Link Retrains 0 0 0 0:00:00
DSL Training Errors 0 0 0 0:00:00
Training Timeouts 0 0 0 0:00:00
Loss of Framing Failures 0 0 0 0:00:00
Loss of Signal Failures 0 0 0 0:00:00
Loss of Power Failures 0 0 0 0:00:00
Loss of Margin Failures 0 0 0 0:00:00
Cu m. Seconds w/Errors 0 0 0 0:00:00
Cu m. Sec. w/Severe Errors 0 0 0 0:00:00
Corrected Blocks 434 0 0 6Days2:29:44
Uncorrectable Blocks 0 0 0 0:00:00
DSL Unavailable Seconds 35 0 0 119Days4:37:43

 

😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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