Tutor
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5 Messages
Excessive errors on uverse DSL line
I have been working with AT&T Uverse techs and so far they ran a cat5 cable from telephone interface to the Pace Rg and periods of zero errors and then continuos errors and DSL training over and over with FECs running up into the millions. This condition has been happening since March 6th, 2014. It is becoming very frustrating. I have requested a line audit to check for bridge taps and/or bad splices but no success.
Here are some stats from the router
Summary Status
Internet Details
DSL DetailsDown Up
Traffic StatisticsBytes Packets Errors %
DSL Link Errors
Internet | Connected | |
DSL Link | Connected |
Broadband Link Type | Built in modem - ADSL/VDSL |
Connection Type | Direct IP (DHCP or Static) |
Current Internet Connection | |
IP Address | 107.136.161.61 |
Subnet Mask | 255.255.252.0 |
Default Gateway | 107.136.160.1 |
Primary DNS | 68.94.156.1 |
Secondary DNS | 68.94.157.8 |
Host Name | dsldevice |
Domain | |
MAC Address | |
MTU | 1500 |
Modem Type | Built in modem - ADSL/VDSL | |
Connection Type | ||
DSL Line | Line 1 (inner pair) | |
User Rate | 6013 kbs | 766 kbs |
Max User Rate | 22300 kbs | 1312 kbs |
Noise Margin | 17.3 dB | 18.4 dB |
Attenuation | 27.5 dB | 17.6 dB |
Output Power | 12.0 dBm | 12.1 dBm |
Protocol | G.DMT2+ Annex A | |
Channel | Interleaved | |
DSLAM Vendor Information | Country {46336} Vendor {BDCM} Specific {41971 } | |
Rate Cap | 16972 kbs | |
Attenuation @ 300kHz | 20.3 dB | |
Uncanceled Echo | 4.7 dB | Suspicious - check phone filters and alarm |
VCXO Frequency Offset | 0.0 ppm | Ok |
Excessive Impulse Noise | 1 | Interleaved mode recommended |
IP Traffic | ||||
Transmit | 30751066 | 188671 | 0 | 0 |
Receive | 210333121 | 238770 | 0 | 0 |
Collected for 1Day7:31:37
Reset 24-hr int. 15-min int. Last EventSince | Current | Current | Time Since | |
DSL | ||||
Link Retrains | 92 | 4 | 0 | 4:24:12 |
DSL Training Errors | 103 | 4 | 0 | 4:24:40 |
Training Timeouts | 100 | 4 | 0 | 4:24:40 |
Loss of Framing Failures | 744 | 34 | 0 | 4:25:09 |
Loss of Signal Failures | 97 | 5 | 0 | 4:25:08 |
Loss of Power Failures | 0 | 0 | 0 | 0:00:00 |
Loss of Margin Failures | 9 | 2 | 0 | 5:12:12 |
Cumu. Seconds w/Errors | 1141 | 95 | 0 | 4:17:40 |
Cumu. Sec. w/Severe Errors | 999 | 54 | 0 | 4:23:37 |
Corrected Blocks | 2620210 | 507105 | 0 | 0:08:46 |
Uncorrectable Blocks | 44711 | 2532 | 0 | 4:17:40 |
DSL Unavailable Seconds | 5449 | 224 | 0 | 4:24:12 |
[edited for privacy-removed unique MAC address]
my thoughts
Former Employee
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22.2K Messages
10 years ago
Your profile is adsl2+, recommended RG is the Motorola 510.
Do you have a 5031? Should be replaced with the 510.
Do you have a 5168? Newer adsl2+ designed for bonded installs but could be used if approved for your area.
ADSL interference could be both inside or outside. I am sure the techs have already ran line tests for bridge tap.
http://adslm.dohrenburg.net/troubleshoot/interference.php
http://www.thinkbroadband.com/guide/broadband-interference.html
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mibrnsurg
Expert
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20.4K Messages
10 years ago
Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485
Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service excessive error problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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OVUSER
Tutor
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5 Messages
10 years ago
AT&T tech ran cat5 from pace RG to filter at demarc. The inside wiring is elemininated, ergo the outside wiring or the CO equipment is defective, The latest stats show 22 DSL retrains for the 27th. This is not acceptable. If it is not the line from the prem to the CO then it is overloade or unreliable equipment.
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JefferMC
ACE - Expert
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34.7K Messages
10 years ago
my thoughts has more faith in the techs running bridge taps test than I do. You need to have someone back out to find out why the thing things you have either a filter or reflection (bridge tap) issue. Sending the PM as mibrnsrg suggests would be a good way to get that ball rolling.
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OVUSER
Tutor
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5 Messages
10 years ago
Here are the statsfor 8/29/14, notice the 69 million corrected blocks - plus on the 27th the DSL retraing stats. This is either a noisy line -- or defective CO equipment. Either way fix it or I go to Comcast..
Here is the retraining stat note 6,236,886 FECS
2014-08-28T12:11:29-07:00 0 6013 15392 8456 10.8 -2.6 28.0 18.2 1571 6236886 7.50 8.00
DSL Link Errors
Collected for 1Day11:57:58
Reset 24-hr int. 15-min int. Last Event
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JefferMC
ACE - Expert
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34.7K Messages
10 years ago
@OVUSER , this is primarily a customer forum. While AT&T personel do monitor the forums, they may not read each and every post, so unless you've PMed them (as was suggested previously), you cannot be sure that they know about your issue. In any case, PM them with this new information.
Here is the U-verse Customer Service link . You can expect a reply via return PM (a number other than zero will appear beside the blue envelope will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
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OVUSER
Tutor
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5 Messages
10 years ago
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JefferMC
ACE - Expert
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34.7K Messages
10 years ago
Since U-verse Internet, I would PM the U-verse team (using the link in my revised post above).
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OVUSER
Tutor
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5 Messages
9 years ago
After an outside tech gave me a good F1 lead the results have been great. I now have my phone on the VOIP system. Here are stats on my router. This is what it should look like not the above stats.
SL Link Errors
Collected for 50Days7:04:33
Reset 24-hr int. 15-min int. Last Event
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mibrnsurg
Expert
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20.4K Messages
9 years ago
@OVUSER They should look more like this for good service:
DSL Link Errors
Collected for 119Days4:38:20
😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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