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Enable Mac filtering

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Teacher

Enable Mac filtering

I am new to Uverse (July 2016)  and want to set up MAC filtering. I have gateway model 5268AC FXN. I created a list of devices to allow. When I click Enable MAC Filtering  I get a red box that says Errors. Whats wrong? I want to control who gets on my wifi.

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Message 1 of 12
Administrator

Re: Enable Mac filtering

Hi @KWC001,

 

We apologize about the issues. We have seen some issues with MAC Filtering due to settings conflicts. If you do not have any other things setup on your gateway, the easiest solution is to do a factory reset. You can do a full factory reset by either going to the Diagnostics > Resets tab in the gateway or holding the red reset button on the back for 30 seconds.

 

-ATTU-verseCare


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Message 2 of 12
Teacher

Re: Enable Mac filtering

I have not done anything to this gateway. It is just like it was out of the box. MAC filtering does not work. So, why do a reset.  Is there some setting necessary to use mac filtering?

Thanks

Message 3 of 12
Administrator

Re: Enable Mac filtering

Sometimes a reset is just needed. 

 

ATTU-verseCare


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 12
Teacher

Re: Enable Mac filtering

I did the reset using button on back of the set. It took a few minutes but its back up and working (Uverse).  I clicked the scan for devices and it loaded all the devices in the allowed column, but clicking the enable mac filtering still gives an error.

Message 5 of 12
Administrator

Re: Enable Mac filtering

Hi @KWC001,

 

The modem will need to be changed out. We just sent you a private message via the community forums. Click here to reply back.

 

-ATTU-verseCare 


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 12
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTU-verseCare
‎10-11-2016 2:13 PM

Re: Enable Mac filtering

Hi,

 

Turning off WPS (wireless protected setup) corrects the issue with enabling MAC filtering on 5268AC and our other routers. Let us know if any additional questions.

 

-ATTU-verseCare

AT&T Customer Care

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 7 of 12
Contributor

Mac Filtering

Question,

 

How can I install Mac Filtering on my device, I would like for someone to walk me through it or have a technician that's capable of doing this installation.

Message 8 of 12
Contributor

Re: Mac Filtering

What if this doesn't work?

Message 9 of 12
Administrator

Re: Enable Mac filtering

Hello @KKammer,

 

This thread post gives some tips for installing MAC filtering.

 

 

-ATTDIRECTVCare


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 12
Contributor

Re: Enable Mac filtering

Turning off WPS (wireless protected setup) corrects the issue with enabling MAC filtering on 5268AC and our other routers. Let us know if any additional questions.

 

-ATTU-verseCare

 

it's not working for 5GHz wifi.

 

Message 11 of 12
Contributor

Re: Enable Mac filtering

Does the 5268AC  FXN come with the MAC filtering on or off????     I have been having problems getting Kindle readers to wifi and amazon says the filtering needs to be off????

Message 12 of 12
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