Disabling Sub Account

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Disabling Sub Account

When I disable a sub account, I see it hangs around. When will the sub account be deleted for good from the sub account list. Is there a way for force this?

 

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Message 1 of 8
Community Support

Re: Disabling Sub Account

Hi @jellicoe,

 

I apologize about the lack of an ability to completely delete a sub-account. If you do disable it, it will suspend the account, and after a period of time, it will be terminated. Sadly, there is no option to immediately delete the account.

 

-David T

 


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8
Tutor

Re: Disabling Sub Account

What is that period of time when the sub account goes away?

Thanks

--
*
"The only reason to be evasive is when you have something to hide" -
/Richard S Jellicoe/*
Message 3 of 8
Community Support

Re: Disabling Sub Account

I have been doing some research, and it appears that after 90 days in a suspended status with no activity, a primary account will be terminated. I would assume the same holds for a sub-account. If you do need the sub-account immediately terminated, let me know, and I will see what I can do to help.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 8
Tutor

Re: Disabling Sub Account

Thanks for the research on this. I think the 90 days is reasonable and
should serve my purpose.

Again thanks for the help

--
*
"The only reason to be evasive is when you have something to hide" -
/Richard S Jellicoe/*
Message 5 of 8
ACE - Master

Re: Disabling Sub Account


ATTU-verseCare wrote:

I have been doing some research, and it appears that after 90 days in a suspended status with no activity, a primary account will be terminated. I would assume the same holds for a sub-account. If you do need the sub-account immediately terminated, let me know, and I will see what I can do to help.

 

-David T


It's been a while since I had a U-Verse sub-account but when I last worked with one, it was closer to 6 or 9 months of inactivity before it was deleted.  I recall that I had found that information on the screens somewhere when I was trying to delete the sub-account way back then, but since I have no sub-accounts right now, I can't check to see if I can find it again...


Jerry B.
"GeekBoy"

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For additional help, please send a PM to ATTCustomerCare.
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Message 6 of 8
Employee

Hi there, if u wanna terminate the sub acct completely, t...

Hi there, if u wanna terminate the sub acct completely, there is an option to do so in the yahoo portal somewhere. I did that a while ago and don't remember but I'll look into it and try to find the acct termination link from yahoo portal . it terminates the acct in 1-2 days. When i did it, the acct was deleted instantly.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 8
Tutor

Re: Hi there, if u wanna terminate the sub acct completely, t...

While there may be a url to do this. I went into chat with tech support
and they were able to remove the disabled accounts with little effort

Richard

--
*
"The only reason to be evasive is when you have something to hide" -
/Richard S Jellicoe/*
Message 8 of 8
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