02-13-2019 7:23 PM
There were some reports going around in December of this past year that directv Now subscribers with AT&T internet had got their home internet data cap upgraded to unlimited data cap for free. I am subscribers of both, is this still going on?
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02-15-2019 2:01 PM
The policy has applied to DIRECTV for some time. At the inception of DIRECTV NOW, it did not apply to it and I have seen nothing from DIRECTV NOW saying that they were changing that. I did find the two CordCuttersNews articles stating what you asked, and that AT&T confirmed it, but I cannot confirm any of that.
I'll try to attract some DIRECTV NOW expertise to this thread for comment.
02-15-2019 2:08 PM
02-15-2019 10:01 PM
The rumors and whispers are true - existing AT&T Internet customers who also subscribe to DIRECTV NOW may begin to receive the unlimited usage plan, at no charge.
We've been quietly rolling this out since September 2018 in batches as just another promotional benefit of having multiple AT&T services. Some things we just like to surprise customers with, so that's why you're not seeing any content out there advertising this
Essentially a $30 charge for unlimited data will show up on your account, and you'll then see a $30 credit applied to offset the cost.
We're not proactively offering it, but since you asked for it specifically, we should be able to help. Chat in with us, and we can run through your account to make sure you qualify (as there's some additional stipulations like having both accounts registered to the same address as mentioned in the article to qualify).
Let me know if you run into any problems @Treyw61 and I'll be happy to help!
@JefferMC is incredible, and flagged us down behind the scenes using super secret channels (don't tell anyone that you wield this power to summon us @JefferMC ). @JefferMC is definitely the real hero here - thank you!
- edited 03-08-2019 12:05 PM
Hey @ATTKevin I have tried the Chat help dialogues with no avail. The customer service reps do not know know what I am talking about or they keep transferring me between cell phone service when I refer to ‘home internet data cap’. Am I able to get any help on this? Maybe there is a specific phone line I can call?
03-11-2019 3:55 PM