- edited 02-19-2018 2:10 PM by ATTCustomerCare
Brief identifying steps for Copyright infringement:
Steps for Customer:
o You will want to logon to complete the mitigation tutorial with the primary AT&T Internet member ID for account (same one used to pay bill) with the infringement and complete all steps requested to mitigate this issue.
What happens if customer does not take action?
Troubleshoot Mitigation Tutorial page issues
o You may need to reset password using the reset password help.
o Clear cache & cookies in your web browser and try using different browser (Firefox, Chrome, Internet Explorer)
o Reboot both your router and device
Additional Steps to take to Secure your Router and Wi-Fi
*It is important to take these easy steps to help ensure that the only people you authorize can access and use your network
If you opted for 3rd party Review or Arbitration
You will need to access the arbitration site to view the outcome of the 3rd party review request. Typically, these results are also e-mailed to you once a conclusion has been reached for your file.
*For additional information, please go here
Jared, AT&T Community Specialist
AT&T Customer Care
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For additional support, please visit us at our AT&T services hub.
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Solved by: Go to Solution.
- edited 09-05-2015 8:24 AM by Phil-101
I have received a fifth and final notice to take a copyright infringement tutorial, when I responded and completed the tutorial weeks ago. The link to the tutorial doesn't take me there...and an alternative link says it can't process my request. Chat support was worthless and a waste of time. How do I put this to rest before they restrict my internet access?
[Inappropriate content removed]
09-05-2015 9:21 AM
09-05-2015 12:28 PM
Nevermind. After hours online, I was redirected to do this on my smartphone instead of my Mac and it worked.
11-09-2015 9:27 PM
Recently I've received an alert from AT&T about their copyright infringement where I had to take a short quiz about piracy. I did it and the internet went back to normal. I was scared so after that I did some research on Google and found out that if you receive 6 "strikes" (alerts) from AT&T they will terminate your Internet contract.
Is this true that it could happen? I'm living with my relatives so I don't want to cause any trouble for their family.
Any answer would be appreciated!
- edited 11-09-2015 10:20 PM
You were had by a scam.
ATT does not monitor or regulate anyones internet activity until and unlkess they get a warrent from a law enforcement agency.
Not sure how, but would be interesting to report that, to see hwat the feedback is.
I have never heard of a six strikes and you are out internet polocy.
Folks, I stand corrected, and humbly eat crow! This is for real, and does exist!
And here is the link to prove it:
Interesting.. also found THIS news article...
I have no clue.
11-09-2015 10:14 PM
I took that seriously because I typed in "AT&T copyright" in Google and I logged into AT&T copyright page using my account (actually not mine but I'm responsible for that). I'm 99% sure it's not a scam. From what I've read online there's an anti-piracy program and you get a strike for everytime you "pirate" something. It accumulates upto 6 times then the ISP might do something.
It would be nice if someone can actually confirm that program is true/active or not.
11-10-2015 7:20 AM
Where is my head!
I completely forgot about the news reports that reveal, att has been sending users internet activity to the cia and nsa for years.
07-10-2016 3:51 PM
Truthfully, the ONLY entities legally allowed to pursue copyright infringements are the origional copyright holders.
Anyone else, no mater what they think they are doing, have no legal standing to enforce it, and open themselves up to liable and other charges, for doing so, including damages, etc.
07-26-2016 5:35 PM
We also received a copywrite infringment notice and it listed a file name supposed we accessed. I searched my pc for this file and it does not exist. I refuse to click on anything in that email, because I am afraid it is a scam. We never knowingly to our knowledge committed copywrite infringement. According to the definition of copywrite infringement, if someone copies something and benefits from it, that is infringing on the owner of the copywrite. We never watch movies on the internet. We only DVR movies on the Uverse DVR device AT&T provided us with. We pay well over $210 a month to have internet and Uverse. Looks like we need to find a new provider if we are going to be threatened for using our internet. I am a college instructor and teach online. If some student submitted an assignment that was plagiarized and I download the document to my personal PC, am I at risk as well? Seems to me AT&T is doing a bit too much spying. Maybe that is why our internet service stinks. It is slow and has been for a while. Are we being punished for what they think is copywrite infringement? I am speculating, but also concerned and upset if this is true. Maybe this is AT&T's way of making it justified to have our internet strength weened down to snail speed, because that is what we are getting.
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