11-18-2010 8:51 AM - edited 11-18-2010 8:53 AM
So I'm new to the service and I love it (when it works). However I'm having a weird problem. Any of my devices that I plug in to the router causes it to lose DSL connection. Then as the device is trying to reconnect it can get DSL connection but fails getting an IP adress until I remove anything plugged in.
I've tested multiple cables, multiple computers, rebooted everything multiple times. Re-installed drivers. Tried 3 types of routers, re-crimped my own cables and tried 3 different OSes (Ubuntu, Mac and WinXP). Wireless works fine without any problems but for my machines which don't have wireless it's a little crappy (and those devices a few rooms away the signal ain't that great).
I've had a technician come out and he said my signal is fine then he plugged his laptop in and it worked fine for him. This was about a week ago. Internet was fine for a week until I decided to try plugging in my computer. It worked fine for 3 days then started losing DSL signal.
I call ATT and the technician said I had line errors so their sending someone out to check my outside line. This will be the third technician to come out and try to fix this. I was wondering if anyone else has had this problem.
To reiterate: Wired connections, regardless of the device, causes the 2wire 3600HGV to drop DSL and not get an IP address. Wireless devices work fine.
I've run U-Verse Realtime in case the result shed some light:
Solved! Go to Solution.
11-18-2010 10:14 AM
Many problems all over the place.
Call tech support and have them send a technician to check the line. He should call the Installation and Repair group (I&R) to come find and remove the bridge tap.
11-18-2010 11:18 AM - edited 11-18-2010 11:27 AM
Well this is probably the best answer I've received in a while. Thanks!
So would these problems be why it drops DSL connections whenever I plug in a wired device?
11-18-2010 7:29 PM
There are definitely line problems, so once those are sorted out and fixed either the devices will work properly, or there will be another problem that can then be concentrated on.
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