Tutor
•
4 Messages
Amazon.com
traceroute to www.amazon.com (72.21.194.212), 30 hops max, 38 byte packets
1 99-190-108-3.lightspeed.cicril.sbcglobal.net (99.190.108.3) 23.027 ms 20.304 ms 20.927 ms
2 71.145.65.138 (71.145.65.138) 20.580 ms 20.736 ms 20.360 ms
3 12.83.43.33 (12.83.43.33) 22.557 ms 21.037 ms 12.83.43.37 (12.83.43.37) 21.225 ms
4 12.122.116.65 (12.122.116.65) 122.457 ms 71.426 ms 82.473 ms
5 12.251.253.10 (12.251.253.10) 47.945 ms 44.500 ms 42.829 ms
6 72.21.220.25 (72.21.220.25) 43.980 ms 42.997 ms 43.811 ms
7 72.21.222.141 (72.21.222.141) 42.928 ms 43.291 ms 43.105 ms
It takes up to 60 seconds for the pages to load and when they do parts of the pages are missing.
mibrnsurg
Expert
•
20.4K Messages
10 years ago
Might be because your IP address begins w/99., it considers it a private IP address in many cases.
I'd Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773
Send them a private message, on this link, and they should be able to give the help needed to solve your connection problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply.
They have helped others w/99. IP addresses in the past. Good luck 😉
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
cflowers
Tutor
•
4 Messages
10 years ago
0
0