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traceroute to (, 30 hops max, 38 byte packets
1 ( 23.027 ms 20.304 ms 20.927 ms
2 ( 20.580 ms 20.736 ms 20.360 ms
3 ( 22.557 ms 21.037 ms ( 21.225 ms
4 ( 122.457 ms 71.426 ms 82.473 ms
5 ( 47.945 ms 44.500 ms 42.829 ms
6 ( 43.980 ms 42.997 ms 43.811 ms
7 ( 42.928 ms 43.291 ms 43.105 ms


It takes up to 60 seconds for the pages to load and when they do parts of the pages are missing.


Message 1 of 3


Might be because your IP address begins w/99., it considers it a private IP address in many cases.


I'd Contact ATT Customer Care here:

Send them a private message, on this link, and they should be able to give the help needed to solve your connection problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply.


They have helped others w/99. IP addresses in the past.  Good luck Smiley Wink



Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 2 of 3


I had a .99 address on my 2wire gateway and had no problems with it. I upgraded the service to 45mb and the 2wire was replaced with a NVG589 now I have problems with pages loading. I have a .108 address at my other location with the NVG589 and the service is great.
Message 3 of 3
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