Tutor
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5 Messages
Amazon Echo fails to connect to WiFi
I've attempted to set up the Amazon Echo and it repeatedly fails to establish a wifi connection to the device. I have the echo dot and it worked fine. Amazon indicated that the echo had more stringent security built in or that the ATT network may be blocking the device from connecting in some way. I have ATT Uverse, and internet, so I have the ATT router supporting those services - no other equipment is connected. I've read I may need to change the frequency for the device and all kinds of things, but I'm just not sure. Any one else experience this? Any fixes?
ApexRon
Professor
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2.2K Messages
7 years ago
@lynkosi
AT&T cannot block WiFi connections that use a valid password to connect. Have you followed the instructions at Amazon Echo WiFi ?
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lynkosi
Tutor
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5 Messages
7 years ago
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BingoD
Contributor
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2 Messages
7 years ago
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JefferMC
ACE - Expert
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35.1K Messages
7 years ago
Echo's do not require UPnP. I have two Echo Dots. And no UPnP. It connects only as a client to the Amazon servers.
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lynkosi
Tutor
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5 Messages
7 years ago
Yes, The set up begins, the progress bar starts then stalls every time.
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lynkosi
Tutor
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5 Messages
7 years ago
Same here. They sent a new one thinking it was the device and the same problem occurs. I was hoping someone else had discovered the solution.
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ApexRon
Professor
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2.2K Messages
7 years ago
@lynkosi @JefferMC @my thoughts @BingoD
Let me repeat back my understanding of the issue that everyone is experiencing:
First step, on your AT&T provided router/gateway make sure that you have disabled IPv6 as the AT&T current implementation can cause issues on a home network.
In reading several articles on the Echo here are some considerations:
By default AT&T provided router/gateway uses 192.168.1.0 255.255.255.0 network with its address being 192.168.1.254. However, by default, DHCP does not use the full Class C. You may want to take that into consideration.
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JefferMC
ACE - Expert
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35.1K Messages
7 years ago
IIRC, the setup for the Echo is similar to my WiFi-enabled thermostat. You have to run the Alexa app on your Smartphone and it connects to the Echo in AdHoc mode to tell it the parameters of your Wireless Network, then they're both supposed to revert back to your infrastructure Wi-Fi network.
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BingoD
Contributor
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2 Messages
7 years ago
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gbooth
Contributor
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2 Messages
7 years ago
I'm not sure what response helped you get connected. I have had the same problem with my Amazon Echo. Tried to connect it numerous times to my AT&T U-verse Internet without success. Can you walk me through - in layman's terms - how I get my Echo connected?
Thank you
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