All wireless devices lose internet connection

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All wireless devices lose internet connection

I've been a U-verse customer for nearly a year, and this problem just cropped up a couple of weeks ago. All Mac computers, one connected by Ethernet to the RG and the rest of the devices are wireless. The hardwired computer has no issues, but every wireless device loses internet but remains connected to the RG. Sometimes turning wireless off/on on the device results in a temporary fix. Other times a reboot of the RG results in a temp fix, but nothing works permanently.

 

I have changed channels on the RG. AT&T has changed channels on the RG. They have also disabled Wifi Protected Setup in the RG. All computers are up to date with current software. AT&T replaced the RG with a new one a few days ago. This is maddening with all wireless devices losing internet but remaining connected to the RG, whose signal is solid throughout the house. The problems are on computers, phones, ipads, and every other wireless device. I have turned off wireless on all devices except for 2 to see if that would correct the problem, and it had no effect. TV seems to work ok, as well as the landline phone. 

Message 1 of 28 (16,043 Views)
Contributor

Re: All wireless devices lose internet connection

I was reading this thread due to similar problems we experienced recently.  I'm fairly versed in simple network setup (been using computer since 87), and have messed with small network for the last several years.  I've tried everything, your usual changing channel, power settings, etc.  Nothing worked.  Also, our house is some distance away from neighbors, and nothing changed in the house.  Other household appliances, such as microwave, are far away.

 

Everyone talked about interference, etc, but why no one talked about the fact that the RG might become defective?  When my wireless is down, the wireless light on my RG is not even on.  Isn't it possible that RG is the problem?  Haven't talked to ATT tech support yet.  Frankly, if I can just go out and get a wireless router and fix the problem, I would rather do that than spending time with tech support.

 

 

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Expert

Re: All wireless devices lose internet connection

The way I resolved the drop in my wireless connection was unplug the RG for 30 seconds and reconnect it.  After that everything was fine.  It could be that your RG is going bad.  It could be that my RG is going bad, but that is what I did.

Message 17 of 28 (11,744 Views)
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Re: All wireless devices lose internet connection

I've tried unplugging power, changing channels, and all kinds of other stuff.  Finally gave up, deactivated the RG's wireless, bought a Linksys router and used the Linksys as an access point.  No problems ever since.

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Re: All wireless devices lose internet connection

Sometimes that's the only option, and it works.

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Re: All wireless devices lose internet connection

I am a new AT&T U-Verse customer and so far I have had a bad experience with the internet.  First box was bad (not sure what model) it was looked very outdated and huge!!!........Tech comes out and replaced with the 2Wire 3801HGV.  Look like a good router, worked for a few days and now the wireless keeps dropping out and the only way I can get it back on is to restart it. Very annoying!!.......Wired part works great run at 11.5 to 12mb all the time.  Hate dealing with there techs seem to know nothing.  Anyone have any idea whats wrong?  I have read into this thread and we recently have an addition to our family that requires the use of baby monitors......would that really interfere?.......Also, I use to have my own router when I used another carrier. It is a Netgear N600 WNDR3700 router the tech said it would interfere with there router if I used it, I find this hard to believe.  Would it be better to just turn the wireless off on the 2Wire and use my Netgear N? 

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Re: All wireless devices lose internet connection

I can't prove it was a baby monitor, but after the next door neighbors (on my office/RG's side) moved away, the UV RGs WAP worked again.  Anything is possible, I suppose.

 

Have you checked to make sure the channel is not set to Auto?

 

You may need to try another channel, one that is being less-used in your 'hood.
http://192.168.1.254/xslt?PAGE=C_2_1

On that same page link, make sure Wi-Fi Protected Setup is DISABLED. Be sure to hit Save.

Try downloading inSSIDer and see where your neighbors are, and take a look at your signal strength.

http://www.metageek.net/products/inssider/

 

I see no reason why the Netgear would cause a problem with the UV RG as long as you DISABLE the UV RGs WAP.  But that may be what the tech was thinking, if you tried running a WAP from both routers.

 

If swapping channels doesn't work, give your Netgear a try and see what happens.

Message 21 of 28 (11,409 Views)
Contributor

Re: All wireless devices lose internet connection

Thanks seems to be working so far!!, cros my fingers.  Just curious what does disabling the Wi-Fi Protected Set-up do??  I will still keep an eye out to see how it works.

Message 22 of 28 (11,382 Views)
Expert

Re: All wireless devices lose internet connection

Some people reported it as being a problem in setting up a connection.

 

So you're using your *n* router?

Message 23 of 28 (11,378 Views)
Scholar

Re: All wireless devices lose internet connection

[ Edited ]

RCSMG wrote:

The way I resolved the drop in my wireless connection was unplug the RG for 30 seconds and reconnect it.  After that everything was fine.  It could be that your RG is going bad.  It could be that my RG is going bad, but that is what I did.



Have you had this problem again after you posted this? Do you still have the same RG or did you find out it was the problem and replace it?

Thanks
Jamie

Message 24 of 28 (11,368 Views)
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Re: All wireless devices lose internet connection

 


spd2demun wrote:

I can't prove it was a baby monitor, but after the next door neighbors (on my office/RG's side) moved away, the UV RGs WAP worked again.  Anything is possible, I suppose.


The closest people that might have a baby monitor are 1/2 a block away (500 feet +/-).

 

I don't have any cordless phones, I don't think my closest neighbors do because they use cell phones, but I'm not positive they don't have cordless phones.

 

Jamie

Message 25 of 28 (11,363 Views)
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Re: All wireless devices lose internet connection

I am not using my "N" router.  Changed the settings and so far so good.  We will see how it works out. Thanks for the help.

Message 26 of 28 (11,356 Views)
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Re: All wireless devices lose internet connection

OK, just wanted to see what was working for you; good luck! 

 


bag2100 wrote:

I am not using my "N" router.  Changed the settings and so far so good.  We will see how it works out. Thanks for the help.




Message 27 of 28 (11,344 Views)
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Re: All wireless devices lose internet connection

[ Edited ]

Can be interference from any number of devices/sources.

 

Take a look a post #2 in this thread, and check out that link for more info.

 

edit to add link to post

 


jamiedolan wrote:

 


spd2demun wrote:

I can't prove it was a baby monitor, but after the next door neighbors (on my office/RG's side) moved away, the UV RGs WAP worked again.  Anything is possible, I suppose.


The closest people that might have a baby monitor are 1/2 a block away (500 feet +/-).

 

I don't have any cordless phones, I don't think my closest neighbors do because they use cell phones, but I'm not positive they don't have cordless phones.

 

Jamie




 

 

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