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ATT- Uverse

Downloaded the Fox News app and error advising my provider won’t allow. 

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Message 1 of 8
Administrator

Re: ATT- Uverse

Hello @Stephglynn,

We'd be happy to help out as best we can!

In addition to your U-verse TV services, do you also have DirecTV Now services that you use the same ID for? This may sound like an odd question, but it is an important troubleshooting method at this time.

If not, could you provide us with the exact message your app shows you when you try to access it with your U-verse sign in?

We hope to hear from you soon!
Alexander, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8

Re: ATT- Uverse

I do not have cable or direct tv. The exact message says: your service provider currently doesn’t grant access to this content. Please contact them for more details.

Please advise.
Message 3 of 8
Administrator

Re: ATT- Uverse

Hello @Stephglynn,

 

When opening the app does it prompt you to enter any login information?

Also, have you tried restarting your phone in an attempt to access it?

 

Mihai AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 8

Re: ATT- Uverse

It is the app via my roku. Not my phone. No login information is prompted.
Message 5 of 8
Administrator

Re: ATT- Uverse

Hello @Stephglynn,

 

Do you have internet services with us?

 

Mihai AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 8

Re: ATT- Uverse

Yes I have internet service with at&t
Message 7 of 8
Employee
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎11-19-2018 5:32 PM

Re: ATT- Uverse

 @Stephglynn

Quote...

I do not have cable or direct tv

 

This is required for Fox News app to work... You will need to get a paid tv provider to have the app work.

 

Edit... ATT Uverse IPTV or DirecTv or local cable company. For Uverse IPTV, news channel (200-300, 1200-1300, Fox News 1210) starts with U200 ($60 per month, 12 month promo). For1 1 TV which receives the DVR.  Additionally this provides the unlimited home internet with $30 fee waived (no 1T data cap) plus gives $10 discount on internet price for a total of $40 in savings. 

 End edit... 

 

https://www.foxnews.com/android-faq/index.html

 

From FAQ

Can I watch Fox News Channel on the application?

Yes, Fox News Channel can be streamed live through the Fox News App. Users will need log in with authorized cable, satellite, or telco provider credentials to stream Fox News live.

To stream Fox News live, tap on 'Live TV' from the Menu, and then tap the 'Log In' button located in the right corner. Then select your cable provider and enter login credentials.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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