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Tutor
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4 Messages
Saturday, November 17th, 2018 5:12 PM
ATT- Uverse
Downloaded the Fox News app and error advising my provider won’t allow.
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ATTHelp
Community Support
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230.7K Messages
5 years ago
Hello @Stephglynn,
We'd be happy to help out as best we can!
In addition to your U-verse TV services, do you also have DirecTV Now services that you use the same ID for? This may sound like an odd question, but it is an important troubleshooting method at this time.
If not, could you provide us with the exact message your app shows you when you try to access it with your U-verse sign in?
We hope to hear from you soon!
Alexander, AT&T Community Specialist
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Stephglynn
Tutor
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4 Messages
5 years ago
Please advise.
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ATTHelp
Community Support
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230.7K Messages
5 years ago
Hello @Stephglynn,
When opening the app does it prompt you to enter any login information?
Also, have you tried restarting your phone in an attempt to access it?
Mihai AT&T Community Specialist
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Stephglynn
Tutor
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4 Messages
5 years ago
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ATTHelp
Community Support
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230.7K Messages
5 years ago
Hello @Stephglynn,
Do you have internet services with us?
Mihai AT&T Community Specialist
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Stephglynn
Tutor
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4 Messages
5 years ago
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