ATT UVERSE LOW UPLOAD RATE

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Teacher

ATT UVERSE LOW UPLOAD RATE

[ Edited ]

Just had ATT UVERSE installed on 8AUG, Friday, and I cannot use the internet for anything becuause I cannot communicate with any website.  Sure the download is great, but if no website can register clicks on their links, it is kind of a moot point. It took ~10-15 times to attempt to logon to MyATT.net just to find that I cannot load the troubleshooting page.  The router diagnostics say all is just hunky dorey, but when i run pings (Test Internet Access on the Router Diagnostics page), i usally get 100% packet loss. 

 

The Tech that was here for 6 hours on Friday was unble to resolve it and left because it was 10 PM after arriving at 4PM.  He said that it was a network wide error.  If so, why hasn't ATT given a Mea Culpa and assured customers it would be taken care of immediately?  And below is the awesome Speedtest result that shows my AWESOME upload speed.  I haven't had results like this since I had to insert an AOL CD into my computer to get internet. I am not impressed.

 

 

 

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Message 1 of 30 (2,222 Views)
Employee

Re: ATT UVERSE LOW UPLOAD RATE

You all in Texas, is this a FTTN fiber to the node or a FTTP fiber to the premise (would have required outside and inside tech)

 

The RG is ? 510, 5168, 3600, 3800, 3801, i38hg or 589.

 

Basically from a techs perspective (you may not know) max download, and upload sync rates at RG.

 

Nothing else plugged into RG but your device testing with.... Not wireless, need hardwired.

 

The tech should not have closed the repair ticket but returned the job to pool, suspect with 6 hours on site this may not have happened.

 

Recommend calling to see if being rescheduled or need to create a new appointment.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 30 (2,199 Views)
Coach

Re: ATT UVERSE LOW UPLOAD RATE

AT&T's upload packages are causing me problems too. I'm a professional streamer on Twitch.tv, one of the most popular websites on the internet right now, but none of the packages they offer meet my needs, and my streaming makes up a nice hunk of my income from ad revenues and donations.

 

It's 2014, all of the new gaming consoles have built-in streaming and video sharing software, but AT&T seems to be stuck in 2002 with their upload speeds when today's average internet user needs higher upstream rates for things like torrents, streaming, uploading to YouTube, cloud storage, etc.

Message 3 of 30 (2,159 Views)
ACE - Expert

Re: ATT UVERSE LOW UPLOAD RATE

[ Edited ]

Neomic wrote:

AT&T's upload packages are causing me problems too. I'm a professional streamer on Twitch.tv, one of the most popular websites on the internet right now, but none of the packages they offer meet my needs, and my streaming makes up a nice hunk of my income from ad revenues and donations.

 

It's 2014, all of the new gaming consoles have built-in streaming and video sharing software, but AT&T seems to be stuck in 2002 with their upload speeds when today's average internet user needs higher upstream rates for things like torrents, streaming, uploading to YouTube, cloud storage, etc.


Unluckily all ATT consumer plans are asymmetric DSL, even VDSL, meaning high download speed and low upload speed  If you saturate your upload, you lose download speed too. Just the way it works. 

 

You'd need a symmetric DSL business plan, where up/download speed are even, like 3/3 or 10/10, or a cable system. Smiley Wink

 

Chris

________________________________________________

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Need Help? PM ATT Uverse Care (all service problems)
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Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 30 (2,152 Views)
Teacher

Re: ATT UVERSE LOW UPLOAD RATE

Greetings,

 

I have no idea it this is "FTTN fiber to the node or a FTTP fiber to the premise."  There was just one tech and he was in and out of the apartment and I don't know what he was doing outside. 

 

The RG is 589 but I don't know what that means or why its an important distinction from any other. 

 

I have my desktop hardwired and all tests I posted from my previous post are from a hardwired computer, but through a wall socket, so I don't know if that is important or not. 

 

I talked to an agent online and finally had to reschedule a new appointment with a Senior Technician, (Her words).  I don't know if that was just to placate me or if there is such a thing. 

Message 5 of 30 (2,141 Views)
ACE - Expert

Re: ATT UVERSE LOW UPLOAD RATE

[ Edited ]

The way to tell if you're FTTN or FTTP is how is your NVG 589 connected on the input side?  If connected to the Orange/Red ONT port, then you're FTTP (Fiber to the Premises).  If connected to the Green DSL port, then you're FTTN (Fiber to the Node).

You can also tell by going to http://192.168.1.254 and visiting the Broadband Status page and seeing what type of connection.  There's other information there that might be helpful.  Cut and paste it here and let us see.

Your behavior is not normal.  You should be getting 3 Mbps up with a 24 Mbps down link.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 30 (2,132 Views)
Teacher

Re: ATT UVERSE LOW UPLOAD RATE

[ Edited ]

Greetings,

 

I am connected to the ONT port. 

 

[edited for privacy-removed image displaying unique MAC/IP addresses]

Message 7 of 30 (2,115 Views)
Teacher

Re: ATT UVERSE LOW UPLOAD RATE

Greetings,

 

Message 8 of 30 (2,114 Views)
ACE - Expert

Re: ATT UVERSE LOW UPLOAD RATE

The RG is saying that all your traffic is IPv6.  I'm not sure I believe that.  Is that your intent?  If not, try disabling your IPv6 on your adapter.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 30 (2,110 Views)
Teacher

Re: ATT UVERSE LOW UPLOAD RATE

[ Edited ]

Greetings,

 

IPv6 only was not my intent, I only left it as it was configured.  I turned off the IPv6 in the Home Network > Configure tab

 

As you can see, a marginal improvement, but not good enough as it took me 3 attempts to reply to this post.  and I couldn't upload the IPv6 off pic. 

Message 10 of 30 (2,101 Views)
Teacher

Re: ATT UVERSE LOW UPLOAD RATE

Greetings,

 

IPv6 only was not my intent, I only left it as it was configured.  I turned off the IPv6 in the Home Network > Configure tab

 

As you can see, a marginal improvement, but not good enough as it took me 3 attempts to reply to this post.  and I couldn't upload the IPv6 off pic. 

Message 11 of 30 (2,101 Views)
ACE - Expert

Re: ATT UVERSE LOW UPLOAD RATE

If you don't see a tech on his way back out there today, then I'd suggest that you click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope  will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

There is absolutely no good reason for a fiber connection to act like this.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 30 (2,045 Views)
Teacher

Re: ATT UVERSE LOW UPLOAD RATE

Thank you very much, I will do just that if the tech is unable to resolve my issue today. Regards,
Message 13 of 30 (2,026 Views)
Teacher

Re: ATT UVERSE LOW UPLOAD RATE

So an ATT tech just left after 1.5 hours (2-3:30PM), without resolving the issue, said that he put in an AOS/EIOS/AOST/IOST (whatever it's called) ticket A MONTH AGO FOR THIS VERY ISSUE, because there seems to be a rack/shelf of network cards that have been damaged,
and ATT cannot be bothered to fix or replace it.  He scheduled me a new appointment for later today (11 AUG), and stated that a higher level of tech will be by to replace the ONT.

 

The 3rd tech in 5 days arrived at ~4:30 PM and switched out the ONT.  This still has not resolved the issue.  He stated that the first two techs did not annotate correctly that the RG had been swapped (which it was on Friday, 8 AUG).  So ATT will not do anything UNTIL the 2nd RG has been replaced by a third RG. 

 

What a fiasco. Seriously who is running this show? 

 

I am very frustrated with ATT at this point with the customer service. Even the followup customer survey link I was emailed doesn't work and get an error telling me that my session has timed out and/or that I don't have cookies enabled.  HOGWASH,  Are clown shoes, nose and wig standard issue to the customer service department?

 

However, I will say that all the techs that have come to my home have been very courteous, professional and embarrassed that they have been unable to fix the issue.  They have all seem to express a genuine desire to fix the problem so I have will give the techs the benefit of the doubt. 

Message 14 of 30 (2,004 Views)
Teacher

Re: ATT UVERSE LOW UPLOAD RATE

JefferMC,

 

Thank you for your attentiveness to this issue, but the most wonderful thing just happened. 

 

"If you don't see a tech on his way back out there today, then I'd suggest that you click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues."

 

^^ That link there took me to a new page where I was able to enter in my PM, but the send button will not register that I am clicking it, because of the non-existant upload speed, and I have refreshed the paged 6+ times .  Oh the joy. 

Message 15 of 30 (1,993 Views)