Tutor
•
6 Messages
AT&T web mail-no pop forwarding option
I just signed up for high speed Internet with AT&T. It's called IPDSLAM. It is a glorified dsl but "supported" by U-verse. My AT&T web mail does not have an option for pop forwarding. U-verse refers me to Yahoo who promptly refers me back to U-verse. The incompetency of the AT&T tech support is astonishing! Does anyone know where I can get help with this issue? Thanks.
texasguy37
Expert
•
14.5K Messages
13 years ago
Now I understand why you don't see the POP forwarding option!
If you have already tried to resolve this with Customer Service and had no luck, contact David, who is an AT&T employee in Tier 2 Technical Support. He and his team have been successful at resolving unresolved customer issues. You might also want to provide him with the link to the discussions in this thread.
0
0
jearbee
Contributor
•
1 Message
13 years ago
What did Tier 2 do to fix this issue. I just spoke to Tier 2 and he couldn't help me. I am having he same issue. I registered an att.net a few days before the U-verse install and then once it was installed I registered my u-verse account with the email. I cannot access forwarding & pop either. It isn't an option. I have created sub accounts under this email address and they have the option but the primary account doesn't. Please someone help me fix this issue!
0
0
mc2wire
Teacher
•
15 Messages
13 years ago
jearbee, most likely they will need to do a "Disconnect, Reconnect" to fix the issue.
I have a free att.net email and I also do not have that option. (simply not on the list).
Let us know if that fixed it!
It's also possible that since you created it as a free att.net email, it may not be eligible for the pop forwarding service even after upgrading it by registering it to your U-Verse account. (I can't confirm this but it sounds possible). So if this is the case, just have them disconnect your current email and create a new one via the Disconnect / Reconnect.
0
0