AT&T is BLOCKING my site hosted by GoDaddy.com

AT&T is BLOCKING my site hosted by GoDaddy.com

my website GoBanter.com is hosted through godaddy and I have not been able to access it from any computer at my office and at my house where I have AT&T cable service. Spoke with GoDaddy customer service and they are reporting that it is a problem they are working on fixing with AT&T. 

 

Can AT&T block certain websites arbitrarily, is this an example of censorship like what they have in China?

Message 1 of 47 (24,684 Views)
Contributor

Re: AT&T is BLOCKING my site hosted by GoDaddy.com

I have a similar issue. Site is hosted on webhost4life http://www.npcpe.net and does not respond on uverse or AT&T 3g. Tested with http://www.downforeveryoneorjustme.com/ and site responds fine. Tested on my TWC network at work and it's fine, tested with a Verizon Myfi and again returns fine. DNS tests are good, muiple devices tested all worked on non AT&T networks. 

 

Called support and spent over an hour with them for them to tell me AT&T doesn't block domains and it's becuase I have a dynamic IP in my router. Again explained this is a hosted site on a static IP, and not an issue with my connectivity. Transfered to some department that wanted to bill me to access my machine. Again explained that this is a routing or IDS issue and was told I needed to give them a CC number to try to see my issue. First time I've ever been unhappy with AT&T service.

 

So it seems the best way to get this resolved is to post here and have mutiple people see the issue, sad. I understand routing issues occur, I even understand that my hosted site might be on a server behaving badly. Either explination would have been fine. To watse my time and then try to get some money from me to give me an explination is not acceptable.

 

 

Message 16 of 47 (23,357 Views)
Highlighted

Re: AT&T is BLOCKING my site hosted by GoDaddy.com


cj52973 wrote:

I have a similar issue. Site is hosted on webhost4life http://www.npcpe.net and does not respond on uverse or AT&T 3g. Tested with http://www.downforeveryoneorjustme.com/ and site responds fine. Tested on my TWC network at work and it's fine, tested with a Verizon Myfi and again returns fine. DNS tests are good, muiple devices tested all worked on non AT&T networks. 

 

Called support and spent over an hour with them for them to tell me AT&T doesn't block domains and it's becuase I have a dynamic IP in my router. Again explained this is a hosted site on a static IP, and not an issue with my connectivity. Transfered to some department that wanted to bill me to access my machine. Again explained that this is a routing or IDS issue and was told I needed to give them a CC number to try to see my issue. First time I've ever been unhappy with AT&T service.

 

So it seems the best way to get this resolved is to post here and have mutiple people see the issue, sad. I understand routing issues occur, I even understand that my hosted site might be on a server behaving badly. Either explination would have been fine. To watse my time and then try to get some money from me to give me an explination is not acceptable.

 

 


Have you contacted godaddy? They have had issues in the past.

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 17 of 47 (23,296 Views)
Contributor

Re: AT&T is BLOCKING my site hosted by GoDaddy.com

See my post here: http://forums.att.com/t5/Settings-and-Maintenance/Tracert-shows-ip-blocked-after-108-73-88-2-lightsp...

 

 

I have not gotten resolution from AT&T on this. After my initialal communication with the Presidents office at ATT, they fixed the problem (not prompt enough for my customers I had to pay for a work around with Goddady - ouch.)I'm disappointed that I read the same problem posted repeatedly every month.

 

Could I be wrong in think that this might violate The Federal Communications Commission Open Internet Order?

 

If you have had this problem: Post it!  I'd like to know the scope of this problem.

 

These sites were also blocked for about a week.  When your site is blocked, so is every one else on the server:

 

 

 

1.

 

1695693.r.msn.com

 

[ Site Information ]

2.

 

1654283.r.msn.com

 

[ Site Information ]

3.

 

www.carverequipment.com

 

[ Site Information ]

4.

 

www.nybmedia.com

 

[ Site Information ]

5.

 

www.sandiegocitd.org

 

[ Site Information ]

6.

 

realtynetwork.net

 

[ Site Information ]

7.

 

www.texasenergyservice.com

 

[ Site Information ]

8.

 

villacaribehotel.com

 

[ Site Information ]

9.

 

www.accunw.com

 

[ Site Information ]

10.

 

newtworldordergingrich.com

 

[ Site Information ]

11.

 

opcmovies.com

 

[ Site Information ]

12.

 

1669407.r.msn.com

 

[ Site Information ]

13.

 

medallionbaywa.com

 

[ Site Information ]

14.

 

50.63.47.1

 

[ Site Information ]

Message 18 of 47 (23,191 Views)
ACE - Expert
Solution
Accepted by ATTDmitriyCM (Community Manager)
‎09-30-2015 1:39 AM

Re: AT&T is BLOCKING my site hosted by GoDaddy.com

Please see the following link for one explanation for why this may be happening to you:

 

http://forums.att.com/t5/Features-and-How-To/Can-t-get-to-specific-Web-sites-wasn-t-a-problem-in-the...

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 47 (23,169 Views)
Teacher

Re: AT&T is BLOCKING my site hosted by GoDaddy.com

INTOTHEIPHONE.COM, CDTREMODELERS.COM, HYDROGENPROS.COM, MYCYCLONEFUELSAVER.COM, MYSOMMELIER.COM, AGLOBALCONCIENCE.COM, NUHOMEREMODELERS.COM, MORGANSILVERDOLLAR.CO, dreamdinnerwines.com
Message 20 of 47 (22,727 Views)
Teacher

Re: AT&T is BLOCKING my site hosted by GoDaddy.com

Its back.... www.hitw.org    Also hosted on GO Daddy

 

Message 21 of 47 (22,709 Views)
Contributor

Re: AT&T is BLOCKING my site hosted by GoDaddy.com

I am now experiencing this issue. My sites on Godaddy have been unaccessible since 3/14/2013. I have been on the phone back and forth with Godaddy and AT&T and finally reached a Level2 tech with AT&T that confirmed that AT&T blocked the Godaddy IP Address. Here is AT&T's response:

 

"The website you are trying to reach is hosted on a server that has been compromised and was involved in malicious activity. AT&T has blocked the IP address on our network. We have directions on how to identify the vulnerability so the hosting provider would need to contact noc@att.net and specify the IP address being blocked for instructions on how to remove the vulnerability and get the block lifted."

 


When I called Godaddy they claimed they have never ever heard of this, but from just a quick internet search I see this same issue goes back as far as 2008. But they expect me to believe this is the first time this has ever happened.

 

AT&T has tried several times to push me off on CommTech but I have told them no way am I paying them to resolve an AT&T issue. If they have identified that they blocked the IP they can very well as easily remove it. Why should I pay CommTech for that. Ridiculous!!!

 

Godaddy pretty much said they are not sending an email, that AT&T needs to take care of it. 

 

I have already purchased hosting elsewhere and as soon as I can acess my FTP, and my Mysql datbases on the Godaddy Server, I am moving all my sites off Godaddy. (All my sites are ecommerce sites and I really don't want to build them over from scratch, but if I can get the files it would be a quick switch over to the new host)  

 

I have been with Godaddy 6 years and never had an issue until now. As long as you don't have a technical issue things worked fine, but good luck getting a decent response from those guys when things go wrong.

 

T.C.

Message 22 of 47 (21,821 Views)
Contributor

Re: AT&T is BLOCKING my site hosted by GoDaddy.com

My site republicofstrength.com and email is being blocked by At&T. My web host, bluehost, has informed me that ATT has caused this block so all Internet through att and their cellular data will not allow me or any of my customers use my site. I am also being blocked from my email so I cannot be contacted by customers and current clients, which can mean a loss of income. Att wants me to pay a monthly subscription to speak with someone about this issue...seems like extortion. I am not even told what the problem is the customer service rep gives me a giant runaround that always leads to speaking to a technician which I must pay for beforehand.
I have had att services for cell phone, uverse at home and Internet at my gym for 5 years. I am not at all happy with their handling of this situation and plan to move my services soon. I hope someone has an answer for me that doesn't quire me to pay before they explain my problem. Terrible company!!
Message 23 of 47 (19,907 Views)
Teacher

Re: AT&T is BLOCKING my site hosted by GoDaddy.com

i'm on BlueHost and am having the exact same problem.  this is beyond outrageous.

Message 24 of 47 (19,904 Views)
Community Manager

Re: AT&T is BLOCKING my site hosted by GoDaddy.com

[ Edited ]

Hello guys, did you see what was posted above? Seems to be an explanation of the issue and instructions on how to address:

 

"The website you are trying to reach is hosted on a server that has been compromised and was involved in malicious activity. AT&T has blocked the IP address on our network. We have directions on how to identify the vulnerability so the hosting provider would need to contact noc@att.net and specify the IP address being blocked for instructions on how to remove the vulnerability and get the block lifted."

 

It sounds like a security issue, can you check with BlueHost to see if they can email AT&T at noc@att.net?

 

Update: It was brought to my attention that the email address posted here is outdated, please send me a private message by clicking here for updated contact info.

 

Some good info here too.

 

Thanks,

Dmitriy


Rethink Possible


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 25 of 47 (19,869 Views)
Teacher

Re: AT&T is BLOCKING my site hosted by GoDaddy.com

i have contacted Blue Host, and according to them AT&T is not being very cooperative at all.  but beyond that, AT&T is the bad guy here, not Blue Host.  what you are doing is shutting down hundreds if not thousands of small businesses in order to hunt down some alleged "bad guy".  there is absolutely no need to block all traffic to the suspect IP address in order to solve whatever problem there might be.  this is ridiculous.

Message 26 of 47 (19,829 Views)
Teacher

Re: AT&T is BLOCKING my site hosted by GoDaddy.com

I can't access my Bluehost-hosted website either.  This is intolerable, AT&T.  Quit blocking your customers' websites or watch us leave in droves.

Message 27 of 47 (19,802 Views)
Community Manager

Re: AT&T is BLOCKING my site hosted by GoDaddy.com

[ Edited ]

Thank you for your posts guys! We apologize for the trouble. We're working with Bluehost to resolve these issues as quickly as possible.

 

Thanks for your patience.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 28 of 47 (19,737 Views)
Teacher

Re: AT&T is BLOCKING my site hosted by GoDaddy.com

looks like the AT&T Blue Host server block has finally been lifted.  i would love to hear an official statement from AT&T as to exactly why they thought this action was necessary, and how they feel they were justified in disrupting the service of thousands of small businesses in order to chase down whatever it was they were chasing down. 

Message 29 of 47 (19,705 Views)
Teacher

Re: AT&T is BLOCKING my site hosted by GoDaddy.com

My site's back up too.  Thank goodness.  I hope AT&T and Bluehost have established a connection so this doesn't happen again.

Message 30 of 47 (19,687 Views)