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Sylliec's profile

Teacher

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14 Messages

Sunday, February 16th, 2014 10:05 AM

AT&T iphone cannot connect to AT&T u-verse wifi

My AT&T iphone has no problem keeping wi-fi connections, EXCEPT when I'm trying to connect to my home U-verse wifi (via the pacer 3600 AT&T router). The connection constantly drops off and back on. Other devices have no problem connecting to the U-verse wifi either. The result is that my AT&T wireless bill goes through the roof for exceeding my data limits because my AT&T home internet service drops the connection. Am I being paranoid or is AT&T doing this on purpose? Or is there a fix for this problem?

Teacher

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14 Messages

10 years ago

Geek boy,
I appreciate your comment bot I don't feel I need to prove anything. My AT&T wifi router isn't doing its job. I have made every effort to troubleshoot this problem. I expect my wifi to work with my iphone.

Hello is anybody in AT&T land going to respond to this comment? Geek boy, tell you buddies to fix this issue.

ACE - Expert

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34.7K Messages

10 years ago

If you want an official response from someone in AT&T (vs. just an employee's disclaimed opinion), you need to send them a PM.

 

Please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

 

However, I would suggest that your best avenue would be to purchase your own wireless access point/router and quit using the RG as a wireless router.  Not because AT&T is deliberately making your iPhone not connect to it (which I really don't believe they are), but because it's an inferior device and it just happens to have that effect.  There have been posts of a particular set of WiFi security settings that seem more problematic for the iOS devices and the RG to sync up with; you might search around the forums and see if you can find that.

 

 

Teacher

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14 Messages

10 years ago

Thank you JefferMC.
I think I will get a new wireless router/access point. But does that mean I need to use it in addition to the RG I am currently using? Or do I replace the RG with the new router. (Excuse my confusion.)

Also, do you have any router recommendations ?

Thanks for your input.

ACE - Expert

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34.7K Messages

10 years ago

You have to keep the RG to connect to the AT&T network.  However, you can completely disable WiFi on it and use your own router.  You have a choice as to whether you use a router as a router (and gain functionality like being able to set your own choice of DNS server for your clients, or access control, etc.) or more simply, configure it as an access point.  Some routers have a setting for access point mode, but pretty much any router can function that way by turning off DHCP serving and connecting it to the RG via LAN port.  See post 13 in this thread for a little more detail.

 

When the power adapter for my old D-link gave out, I just recently bought a newer D-link AC600 model and configured it this way.  It's a DIR 808L, for what that's worth.  I bought it because it was under $50 and was available locally.  I couldn't wait for the device I'd have rather had (but cost more than twice as much) to ship.  Pretty much any consumer wireless router will do.

 

If you're using switches to connect multiple devices to one RG port, do make sure not to connect it so that it is served by the same RG Ethernet port as an U-verse TV reciever.  The multicast traffic for TV will cause you great difficulties.

 

 

Teacher

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14 Messages

10 years ago

JefferMC,
Thanks for the information. I will get myself a router, maybe on craigslist, and hope it works. It will be a week or so before I get it done but I will post later on my success. It's the best suggestion I have heard and it seems like it will work. But I have thought that before.

Hope springs eternal!

Contributor

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1 Message

10 years ago

I know I'm a bit late posting in this forum but you're not alone, my iphone 4 does the same thing. I can connect to any other network that isn't uverse. All my other devices connect without a problem. I actually sent my phone in to apple and there was nothing wrong with it. I've had this problem with this specific phone since the day I bought it like 3 years ago. None of our other iPhones have this problem.. Before AT&T switched my router I messed with the settings and changed a few things around and I worked, but that was when I first got the phone. Since then AT&T has switched my router to a pace something or other and I can't figure out what I changed last time. I guess i just won't use my phone for anything Internet related at home, ill use one of my other devices. If neither AT&T or apple has helped me resolve this issue in three years I don't think they are..

Community Support

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6.7K Messages

10 years ago

Hi jessicagarcia9979,

 

I apologize for the inconveniences. We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Contributor

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1 Message

8 years ago

Hey guys!

 

I just ran into this same problem at one of my shops. I had never been here before. I could get my laptop to connect but my phone would not. After double checking some settings, I renamed the SSID and viola! Hope this helps.

 

 

Contributor

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1 Message

8 years ago

Has this been resolved yet?  I've been having this issue over two different iphones for over a year and ATT has redirected me to 4 different departments all of whom insist it is my phone even though I'm telling them it isn't.  Extremely frustrated and disappointed with AT&T's service. 

Contributor

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1 Message

8 years ago

I have a similar problem. I have Uverse service at my office and had no problems connecting my iphone 5 to the Uverse wifi. We had a recurring issue with the Uverse going out when it would rain, and each time would call AT&T. On one of the most recent visits, the tech claimed the problem was the router (which is AT&T provided) and changed it out. Immediately I could connect but not use data on my iPhone 5, nor could my secretary on her Samsung Note. The tech made attempts for over an hour but could not rectify the issue and eventually just left. I have since upgraded to an iPhone SE and have the same exact problem. I find it funny though because I still have the grandfathered in AT&T iPhone plan with unlimited data , therefore AT&T is shooting themselves in the foot because our office is literally 1/4 mile from a service hub, yet they make impossible for me to use wifi and therefore have me burning up the LTE network because they either can't, won't, or will not fix the issue because they assume I'm using my data(and having to pay extra). If I didn't have this unlimited plan i would have left AT&T a lonnnnnnnnnnng time ago.(Drawn out story about getting a $3700.00 monthly bill for data usage that I had to pay to avoid bad credit for a blackjack phone that was using data in the background) They weren't the least bit customer friendly in that ordeal either. 

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