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SadClient2283's profile

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Monday, February 18th, 2019 3:47 AM

AT&T Uverse is the worst decision you could ever make.

As the title says.  AT&T uverse and AT&T customer service in general is about as horrible as one can imagine.  If you are coming to the official discussion board to decide to switch to AT&T uverse and you are on the bubble about it, please hethe these words and do not do it.  We’ve been with them for 6 months of service and it’s been a pure nightmare.  Let’s go down the checklist of sub par service provided by AT&T and their shotty services. Our gateway modem went out a few weeks back.  Set up an appointment the next day for a 12 - 4 service call.  Got a confirmation and everything.  We pass 4 o clock.  No alerts or calls.  They just didn’t show up. We call customer service and they say they have no records or the appointment that we had made.  We can see the appointment on our side in the AT&T app and it says it was cancelled by our request.  Yeah that is a big fat Nope.  It would take us 2 weeks of calling and waiting and transfers before we finally get a new modem mailed to our front door.  Our neighbors who are on another provider lost their internet recently as well and they had a tech the next morning and were fixed.  We went 2 weeks without internet.  Wake up today and out area was out of service.  That’s fine it happens.  Get a notice that it was back up.  Nope not for us.  Gateway Authentication Error.  Have tried all of the troubleshoots and instructions.  Keep getting the error.  What kind of circus clown operation is this?  We would demand a service cancel but they will got us with a ETF guaranteed.  Even though they haven’t held up to their side of the contract.  We will be canceling Uverse as soon as we are able and will emplore everyone we know to stay away from this service.  Another note to mention - AT&T didn’t return to bury the line they ran from their node to our house.  Should have known what we had signed up for when they never came back to do that when we were told they were.  

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5 years ago

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