AT&T Uverse and Twitch.tv

Tutor

AT&T Uverse and Twitch.tv

Not sure if it has been posted about on this board before but in the last couple of months there has been a huge stutter and lag problem across the board for all major ISP's and this site, to include Uverse. From what I can tell it occurs at the Level 3 CDN that uverse routes through. I know Comcast and Time Warner have talked to Twitch.tv to get this issue fixed but is AT&T going to be doing anything about it?

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Mentor

Re: AT&T Uverse and Twitch.tv

I've noticed that this issue has gotten somewhat better recently any one else?

Message 76 of 90 (2,434 Views)

Re: AT&T Uverse and Twitch.tv

This did get better for a few weeks but now its back to having alot of problems. Its sad when ATT can not hold there stuff together. I really wish they would move away from home service. ALL my uverse stuff does not work right. Home TV service. Internet service. They should just keep the wireless and leave the ISP stuff to the companys who care about it.

Message 77 of 90 (2,116 Views)
Contributor

Re: AT&T Uverse and Twitch.tv

Is there any sort of resolution on this yet? I still cannot get this fixed with getting in contact with ATT uverse tech and reading through this whole post it still seems like nothing has been resolved even after all of these months. Give me a number besides the 2020 number to call into because they have no idea what I am talking about when trying to explain myself.

 

Or is this topic now dead and no one cares anymore?

Message 78 of 90 (2,103 Views)
Voyager

Re: AT&T Uverse and Twitch.tv

SO, This problem currently has been going on for about a year here (Norman, OK). And frankly I'm this close to done. I switched to Uverse 2 years ago. maybe 3, because there was a great subscription deal when I first joined plus I had had some mild frustrations with Cox Cable (the other major ISP in our area.)

 

Here's the deal.

 

We've come to this point where literally the two main things I do on the internet in my free time beyond work activities are watch Twitch streams and play steam games/league of legends. And those have become deal breakers at this point.

 

I'm at the 24/4 Max Turbo package. There is literally 1 more upgrade I can go to "45/whatever" for 75 bucks a month.

 

Or i can go to Cox for their 50/10 down for 70 bucks a month.

 

I've got a desktop and a laptop. Both have issues with twitch at homeMy workplace uses Cox. The laptop certainly doesn't have problems there. I've got several friends who use Cox internet at their 25/5 package. None of them have issues with streaming twitch at 1080 much less 720. I cannot get decent stream quality at 480. This is at various times of day on various streams.

 

Basically I've tested hardware, software, used a variety of websites, various firewall fixes, attempted using the services at peak times/off times, and at different qualities, and I still run into problems. However I've seen the alternative ISP not have these same issues. I understand that I can't be sure I won't have the same problems if I were to switch to Cox

 

Maybe I can't blame ATT and maybe we can't be sure it is their fault. But I can be sure there is at least an alternative at a similar/potentially cheaper price point.

 

If it's a peering issue, if it's net neutrality being shot down so now you can be honest about who you "insertyourPRapprovedwordforthrottle", whatever it is, fix it. Because the only major competitor you have in this market doesn't appear to have the same problem.

 

Fix it, or lose a customer that two years ago was more than happy to recommend you to everyone looking for an ISP in the area. Then I'll get all the first hand empirical knowledge/evidence I need in regards to all other things being equal which service actually provides the better service.

Message 79 of 90 (1,861 Views)
ACE - Expert

Re: AT&T Uverse and Twitch.tv

I've got two kids who play LoL at least 10 hours per week and one of them watches LoL tournaments and walkthroughs from Twitch.TV on a fairly regular basis.  He only occasionaly has issues with Twitch.TV, and I've never seen bandwidth issues with LoL.

 

And this with a 12 Mbps AT&T U-verse connection.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 80 of 90 (1,853 Views)
Voyager

Re: AT&T Uverse and Twitch.tv

@JefferMC 

 

Mind letting me know where you're located? I'm wondering if it would simply be more convenient for me to move there.

But seriously. At this point literally the only thing left for me to switch out to see where the problem lies is switching out ISPs.

 

I do not care if it really is ATT's fault or not. I do not care if the issue is some background company that wants to much money that they need to make some sort of peering agreement with.

Because from what I can see, Cox has made that agreement to pay that background company whatever money they want to let their users watch streams. ( I don't even want to stream myself. I literally just want to watch a livestream in 720p. How difficult is that)

 

All that matters to me is

 

ATT = I definitely have a problem, and it hasn't resolved itself for the year i stuck around in somewhat good faith.

Cox = Maybe I won't have this problem, and if it doesn't solve the problem, I know there is some other issue that I'm not seeing.

 

But hey I'll also know that paying for anything over 12 MPBS is a complete waste of money regardless of provider.

 

Maybe that's the problem. I've been overpaying and I should actually lower my service to the 12mbps connection that you're subscribing to. Apparently everything is fantastic there.

Message 81 of 90 (1,836 Views)
Voyager

Twitch TV and U-Verse

I know this topic has been brought up before but I was wondering if anyone had any current information about u-verse and twitch tv. I have a 6 down connection, while not being fantastic it can handle 1080 videos on youtube and other streaming websites no problem. However when ever I try to watch a stream on twitch the video stutters and buffers. I've tried every solution people have suggested on the web and nothing seems to work. Any information at all would be appreciated. 

 

Thanks

Josh

Message 82 of 90 (1,753 Views)
Voyager

Re: AT&T Uverse and Twitch.tv

So jeff let me get this straight.  ATT works for you in your geopgrahical location so there is no way this can be an ATT issue? I am not sure if you are technical support, if you are,  just wow.

Message 83 of 90 (1,737 Views)

Re: AT&T Uverse and Twitch.tv


Causto wrote:

So jeff let me get this straight.  ATT works for you in your geopgrahical location so there is no way this can be an ATT issue? I am not sure if you are technical support, if you are,  just wow.


Jeffer is an AT&T customer just like you.  He's not technical support for AT&T but probably has more computer knowledge than 90% of them.  TwitchTV is another topic that is almost like YouTube and Netflix.  There are areas where it has no problems and others where everyone complains.  However, it's not exclusive to AT&T.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 84 of 90 (1,730 Views)
Contributor

Re: AT&T Uverse and Twitch.tv

[ Edited ]

Long time twitch user, supermod, etc.

 

I have spoken with a few of the twitch 'engineers' (backdevs who know everything there is to know).

 

This is not just AT&T.  Comcast, TW, VZFIOS and ATT all have issues (just google twitch + [any ISP]

 f

The conversation always comes to the same point: it's a peering agreement issue.  Twitch blames ATT, ATT blames twitch, in the end some of the peering agreemments and transfer of lines between companies (some of this sh*t was installed by 'pacific bell'...rented off/sold to smaller companies..upgraded without re-doing the whole block...re-acquired by Pacific Bell (now known as AT&T...)...

 

no bueno, overall.

 

AT&T could probably remedy this the easiest of all the ISPs involved.

Remember who installed the gridwork and owns the lines for basically every urban area on the west coast?  Look at any public telephone/payphone...PacBELL.  

 

They also have the most leverage.  They can say 'suck it, pay us more' all they want because their bottom line isnt' affected, if they simply do nothing at all.

 

(1post account, wont check back.  just dropping a tidbit here. my sources are conversations with internal twitch architects and a few friends at the california superloop mainline.)

Message 85 of 90 (1,664 Views)
Contributor

Re: AT&T Uverse and Twitch.tv

I have Media Com, They lease from AT&T.

 

I spent a long time on there tech support line trying to get ID10Ts to understand my issue. As it was ONLY twitch.tv causing the problem it MUST be twitch TV right???????????

 

After taking 6 hours of my OWN time to trace the issue down, i sent them some log files, routes, packets and a few other things.. the next day i got a reply in my inbox

 

"We have escalated the issue to our NOC. At this time it appears to be an issue between us, AT&T and Level 3 communications were something isn't getting routed correctly. "

 

Confirmed AT&T issue, stop trying to say it is not.

Message 86 of 90 (1,415 Views)
Tutor

Re: AT&T Uverse and Twitch.tv

Starting having this issue again myself around a month or so ago. Unfortunately I got nowhere with support, hopefully your escalation will fix this for all of us (my route to twitch sends me to a Level3 connection as well).

Message 87 of 90 (1,405 Views)
ACE - Expert

Re: AT&T Uverse and Twitch.tv


thadpearsall wrote:

I have Media Com, They lease from AT&T.

 

I spent a long time on there tech support line trying to get ID10Ts to understand my issue. As it was ONLY twitch.tv causing the problem it MUST be twitch TV right???????????

 

After taking 6 hours of my OWN time to trace the issue down, i sent them some log files, routes, packets and a few other things.. the next day i got a reply in my inbox

 

"We have escalated the issue to our NOC. At this time it appears to be an issue between us, AT&T and Level 3 communications were something isn't getting routed correctly. "

 

Confirmed AT&T issue, stop trying to say it is not.


Just because the issue you're having today may be a routing issue that is fixable, doesn't mean the experience of anyone else in a time period separated by weeks and possibly thousands of miles geographically has anything to do with that.


Sometimes it's a real AT&T problem.  Often it's the same peering congestion that all of these large scale video providers have.  The solution is for someone to pay for the increased dataflow. The most logical entity to pay for it is the one thats generating all the dataflow.  That's what happened with Netflix/Comcast.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 88 of 90 (1,400 Views)
Highlighted
Contributor

Re: AT&T Uverse and Twitch.tv

Here's the bottom line: say all you want about peering and who should pay and blah blah blah. All people know is THEY'RE PAYING FOR INTERNET AND CAN'T USE A WEBSITE OTHER PEOPLE CAN.

 

It's like when cable companies stop carrying TV channels over negotiations. You know what, I don't give a F whose fault it is or who should pay. All I know is my neighbor still has Comedy Central and I don't. And if my cable company doesn't get it back, (Yes, them. Because that's who I pay for the service), I will SWITCH to another one that has it.

 

So if ATT can't make these customers' Twitch work, and their neighbors and workplaces and cellphones, etc. all DO... well, they will leave ATT for someone else. That's what they're trying to tell them, and you just tell them how stupid they are and how it's not ATT's problem.

 

And lol at the ATT apologists on this site, anyway. You'd think ATT was their dead grandpa or something the way they defend it. JefferMC keeps chiding people for giving their personal examples and then responds non-stop about how Twitch works fine for his son on ATT? It's like he straight up gets off on insulting customers looking for help.

Message 89 of 90 (1,274 Views)
Tutor

Re: AT&T Uverse and Twitch.tv

I was assured I was not conected via peer sharing,so this prove's that att employee's have no clue what there telling people and that att is not truthfull and I already researched the artical your refering too,its easy unless you want change's that insure your bank statment.I think we should all go back to pull in system it's way cheaper and a faster connection.plus I never leave my apt.with my device's any way the couple times I tried there are no hot-spots

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