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kapalua18's profile

Teacher

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18 Messages

Sunday, January 14th, 2018 9:14 PM

AT&T Fixed wireless internet missing port forwarding setting

Hey everyone,

I just had the fixed wireless internet installed yesterday. The service works great and is way better than HughesNet. However when I booted up my PS4 to play some Destiny 2 I got a message saying that my NAT was a type 3. Logging into the router page to setup the PortForwarding/DMZ to open up the NAT some I cannot find the proper tab. It says to go to the settings tab>Firewall>Applications, Pinholes and DMZ. I do not have that tab, the only tabs I have under firewall are Status, Advanced Config and Firewall rules. None of those tabs allow me to port forward or setup a DMZ. 

 

Has anyone else ran into this issue? What can I do about this? I would really prefer just to turn the firewall on the AT&T router off and just use my own router. I have the AT&T Pace 5268AC modem/router.

 

Thanks for your help,

Brad

Teacher

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18 Messages

6 years ago

Yeah but whether we have public or private IPs shouldn't matter. We are
still missing the port forward option that they reference in their own
welcome guide.

Like I told the guy I spoke with earlier today if its not fixed by Tuesday
I am contacting the BBB and the FCC about these concerns. It shouldn't be
this difficult to get a resolution to a problem.

Teacher

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18 Messages

6 years ago

Just stumbled across a really odd thing. If I go in and factory reset the
modem during the reset if I log back into the webpage for the modem it
shows the applications, pinholes and DMZ tab. I can click on it and set my
PS4 into the DMZ+ but when I click save and enter the access code it comes
up with a page does not exist screen. I then open the modem page again and
the applications, pinholes and DMZ tab is gone.

There is something that at&t is doing that is blocking access I think.

Tutor

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5 Messages

6 years ago

That's. Insane. Right now I'm going through endless chats seeing if they can unlock that tab for me on the router page. 

Community Support

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230.7K Messages

6 years ago

Hi!

I understand you have some concerns regarding this issue, but I can guarantee 100% that there is no block whatsoever when it comes to determining the NAT type. This is a matter of the option showing in the settings, which would be unrelated to anything we could apply on our end. I have made sure that there was nothing there as a part of the troubleshooting, so if it turns out that these solutions haven't worked for you, you always have the option to get a tech out to determine if the router needs replacing. You can set up an appointment by logging into your account and going into your service requests or by calling 800.288.2020.

Should you have any other questions or concerns, you can always reach out via forums or explore the huge library of solutions available there. Thanks for your time and for being a part of AT&T. I hope you have a great rest of your day.

Sam, AT&T Community Specialist

Teacher

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18 Messages

6 years ago

 

Here are a couple screens I grabbed when I noticed this.

 

Capture1.PNGCapture2.PNG

 

And as to At&t not blocking anything I find that based on the images I just loaded and that the option only goes away AFTER it establishes the link to at&t that they most definitely ARE blocking access to the applications, pinholes and dmz tab. Furthermore I have spoken with numerous people through your chat support system and have repeatedly been told that you are shipping a replacement modem to correct the concern. However I have still yet to receive said modem and everytime I ask someone where the shipment is and why I haven't received it I get a "sorry but there was a problem with the shipment" response. 

 

This NEEDS to be taken care of now! I never thought that a company could have worse customer service than Hughesnet but they are lightyears ahead of At&t at this point. 

2 Attachments

Tutor

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5 Messages

6 years ago

Yeah, this is crazy and there is a fix no where. I went through an hour of tranferred chats just so they could send me to a call where someone was just trying to sell me desktop security for 15$ a month instead of helping my portforwarding situation. Haha. 

Teacher

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18 Messages

6 years ago

This is getting worse and worse. Speaking with chat again and now after being transferred 4 times I am being told they cannot provide technical assistance in chat because I have a fixed wireless account and chat is for traditional U-verse accounts only.  Why is this the first time I've been told this? I've talked to atleast 15 different people now!

Teacher

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18 Messages

6 years ago

Well ended up calling them and got transferred to 4 different people
again....however the last guy setup an appointment for a tech to come out
on monday to replace the modem and possibly the antenna, he ran some tests
on his end and said the results are not what he wanted to see and believes
there is defective equipment.

Hopefully come monday I will finally be able to access the proper page and
setup port forwarding.

Teacher

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18 Messages

6 years ago

AT&T has the worst customer service in the industry at this point. Not only
did their tech not show up but I wasted 3 hours waiting for the guy to
show. Only after I reached out and contacted AT&T was I told they are over
booked and can't make it.

I am being told yet again that a new router is being sent out to me. Forced
the guy to give me an order number this time. Hopefully it actually happens
though.

Will be reporting all this to the BBB at this point though.

Tutor

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5 Messages

6 years ago

Folks,

The bottom line is AT&T has removed the port forwarding feature from Fixed Wireless Internet. I am unable to access my cameras at home. I have spoken with the Tech Support and it appears they are being bombarded with complaints about this really important feature. From their position they are providing access to the internet and that is all they told the FCC they would do. Unless you can tunnel with a VPN (haven't tried that yet) you will probably have to wait for the next technology to come along.

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