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Re: Re: Re: AT

Teacher

AT&T Fixed wireless internet missing port forwarding setting

Hey everyone,

I just had the fixed wireless internet installed yesterday. The service works great and is way better than HughesNet. However when I booted up my PS4 to play some Destiny 2 I got a message saying that my NAT was a type 3. Logging into the router page to setup the PortForwarding/DMZ to open up the NAT some I cannot find the proper tab. It says to go to the settings tab>Firewall>Applications, Pinholes and DMZ. I do not have that tab, the only tabs I have under firewall are Status, Advanced Config and Firewall rules. None of those tabs allow me to port forward or setup a DMZ. 

 

Has anyone else ran into this issue? What can I do about this? I would really prefer just to turn the firewall on the AT&T router off and just use my own router. I have the AT&T Pace 5268AC modem/router.

 

Thanks for your help,

Brad

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Message 1 of 58
Administrator

Re: AT&T Fixed wireless internet missing port forwarding setting

Hi @kapalua18!

I understand you had concerns regarding the port forwarding. I personally own a PS4 so I know exactly where you are coming from and I want to do everything I can to make sure this is all taken care of for you. 

We have a huge list of resolved questions that can help out in just about any situation and if not, you can ask and we'll take care of you. Thanks so much for all your time and for being a part of AT&T. I hope you have yourself a wonderful rest of your day!

Sam, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 58
Teacher

Re: AT

Please tell me where you see the Applications, Pinholes and DMZ tab under
my firewall settings. I can't setup Port Forwarding because the tab doesn't
exist for some reason. I have attached a picture of my modems firewall tab.


Capture.PNG

Message 3 of 58
Administrator

Re: Re: AT

Hi @kapalua18!

I understand where you are coming from. Have you had the chance to go through the options under firewall? It seems that Firewall Rules may be the option we're looking for, because even on the walkthrough for our port forwarding has the same set up. You can find it here: https://www.att.com/esupport/article.html#!/u-verse-high-speed-internet/KM1123072. It shows a different screen than your message. Try it out and run through the link real quick as well.

If for any reason it's not popping up, I'm available Tuesday through Saturday 10am to 7pm CST. You can hit me back on here and we'll be able to make sure you are taken care of. Thanks again for your time and for being a part of AT&T. Have a wonderful day!

Sam, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 58
Tutor

Re: Re: AT

Hey did you ever find a solution ? Because I'm having the same reason I have strict NAT on all my games  and there is no portforwarding option on the router due to not having the same router tabs as everyone else. I only get the same tabs as you. 

Message 5 of 58
Teacher

Re: Re: AT

No I haven't yet, I spoke with James on live chat the other night and he
tried some stuff on his end and concluded that it's a modem problem.

He shipped a new one out, should have it tomorrow. Once I've installed it I
will update this post.
Message 6 of 58
Tutor

Re: Re: AT

Thanks for the reply. Let me know if the new router fixes the problem. Because, it's really bad not being able to connect to your friends on games due to closed ports and Strict NAT. 

Message 7 of 58
Administrator

Re: Re: Re: AT

Hi @kapalua18

Thanks for your response, I'll keep an eye out for your response!

Sam, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 58
Teacher

Re: Re: Re: AT

Still haven't received the replacement modem even though I was told it
would arrive yesterday. Contacted at&t again and was told the modem never
got shipped and he expedited the order for Saturday delivery. We will see
if that was true, not going to hold my breath on it though. Really getting
frustrated with the service so far.
Message 9 of 58
Tutor

Re: Re: Re: AT

Yeah, I've become frustrated as well, I believe one of the main reasons we have Strict NAT is due to us having private IPs rather than Public IPs , because private IPs block a lot of ports that you need for games to have a Open NAT. Anytime I try to set it to public I just get constant errors and a blinking red service light. I've spent so long looking for a solution and nothing has been found. Only way you can really force a OPEN NAT would be to go under a VPN which can also cause your connection to be  worse but you can connect to Any one. 

Message 10 of 58
Teacher

Re: Re: Re: AT

Yeah but whether we have public or private IPs shouldn't matter. We are
still missing the port forward option that they reference in their own
welcome guide.

Like I told the guy I spoke with earlier today if its not fixed by Tuesday
I am contacting the BBB and the FCC about these concerns. It shouldn't be
this difficult to get a resolution to a problem.
Message 11 of 58
Teacher

Re: Re: Re: AT

Just stumbled across a really odd thing. If I go in and factory reset the
modem during the reset if I log back into the webpage for the modem it
shows the applications, pinholes and DMZ tab. I can click on it and set my
PS4 into the DMZ+ but when I click save and enter the access code it comes
up with a page does not exist screen. I then open the modem page again and
the applications, pinholes and DMZ tab is gone.

There is something that at&t is doing that is blocking access I think.
Message 12 of 58
Highlighted
Tutor

Re: Re: Re: AT

That's. Insane. Right now I'm going through endless chats seeing if they can unlock that tab for me on the router page. 

Message 13 of 58
Administrator

Re: Re: Re: Re: AT

Hi!

I understand you have some concerns regarding this issue, but I can guarantee 100% that there is no block whatsoever when it comes to determining the NAT type. This is a matter of the option showing in the settings, which would be unrelated to anything we could apply on our end. I have made sure that there was nothing there as a part of the troubleshooting, so if it turns out that these solutions haven't worked for you, you always have the option to get a tech out to determine if the router needs replacing. You can set up an appointment by logging into your account and going into your service requests or by calling 800.288.2020.

Should you have any other questions or concerns, you can always reach out via forums or explore the huge library of solutions available there. Thanks for your time and for being a part of AT&T. I hope you have a great rest of your day.

Sam, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 58
Teacher

Re: Re: Re: Re: AT

 

Here are a couple screens I grabbed when I noticed this.

 

Capture1.PNGCapture2.PNG

 

And as to At&t not blocking anything I find that based on the images I just loaded and that the option only goes away AFTER it establishes the link to at&t that they most definitely ARE blocking access to the applications, pinholes and dmz tab. Furthermore I have spoken with numerous people through your chat support system and have repeatedly been told that you are shipping a replacement modem to correct the concern. However I have still yet to receive said modem and everytime I ask someone where the shipment is and why I haven't received it I get a "sorry but there was a problem with the shipment" response. 

 

This NEEDS to be taken care of now! I never thought that a company could have worse customer service than Hughesnet but they are lightyears ahead of At&t at this point. 

Message 15 of 58
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