AT&T Elite download speed increased from 6mbps to 8mbps

Explorer

AT&T Elite download speed increased from 6mbps to 8mbps

[ Edited ]

My AT&T Elite tier download speed was increased on August 27, 2014 from 6mbps to 8mbps [Download SyncRate (kbps) 8190]. All my speed test results using TestMy.net are stable an consisitent using different servers using various download file sizes from 12MB to 200MB with a 0-1% variance beginning to end over the entire download.

 

AT&T Uverse Tier 2 Tech Support in the Arizona call center told me that they may be improving the ADSL2+ Tier Packages for users. He also told me that he was not aware of any bulletins or information at this time.

 

As of yesterday 8/29 at 2:00pm through today 8/30 at 2:00pm CST the wait times for tech support have increased to 10-30 minutes.

 

Is anyone else on the forums noticing this, has experienced a speed bump or have any information?

 

Thanks,

 

Rob

 

Message 1 of 17 (6,433 Views)
Explorer

Re: AT&T Elite download speed increased from 6mbps to 8mbps

[ Edited ]

ADDENDUM: My Present Broadband Status

 

 

Broadband Status

Line State Up

Broadband Connection Up

Downstream Sync Rate (kbps) 8190

Upstream Sync Rate (kbps) 766

Modulation ADSL2+

Data Path Interleaved

Broadband IPv4 Address *********

Gateway IPv4 Address ********

MAC Address **********

Primary DNS 68.94.156.1

Secondary DNS 68.94.157.9 Primary

DNS Name dnsr1.sbcglobal.net Secondary

DNS Name dns157r9.sbcglobal.net

MTU 1500

IPv6 Status Available

Global Unicast IPv6 Address *********************

Border Relay IPv4 Address ************

IPv4 Statistics

Transmit Packets 5063113

Transmit Errors 0

Transmit Discards 0

IPv6 Statistics

Transmit Packets 0

Transmit Errors 0

Transmit Discards 0

Downstream and Upstream Statistics

Downstream Upstream SN Margin (dB) 8.3 - 17.3

Line Attenuation (dB) 34.0 - 20.2

Output Power(dBm) 18.8 - 12.1

Errored Seconds 346 - 0

Loss of Signal 1 - 0

Loss of Frame 0 - 0

FEC Errors 16244 - 2

CRC Errors 1656 - 0

 

Message 2 of 17 (6,414 Views)
ACE - Master

Re: AT&T Elite download speed increased from 6mbps to 8mbps


RRS1947 wrote:

My AT&T Elite tier download speed was increased on August 27, 2014 from 6mbps to 8mbps [Download SyncRate (kbps) 8190]. All my speed test results using TestMy.net are stable an consisitent using different servers using various download file sizes from 12MB to 200MB with a 0-1% variance beginning to end over the entire download.

 

AT&T Uverse Tier 2 Tech Support in the Arizona call center told me that they may be improving the ADSL2+ Tier Packages for users. He also told me that he not aware of any bulletins or information at this time.

 

As of yesterday 8/29 at 2:00pm through today 8/30 at 2:00pm CST the wait times for tech support have increased to 10-30 minutes.

 

Has anyone else on the forums noticing this, has experienced a speed bump or have any information?


I am not aware of any recent changes for ADSL2+ customers, but since I am now a VDSL customer I don't keep very close track of information there any longer either.  I know about 6-12 months ago, the VDSL customers expereinced similar to what you are describing when AT&T started rolling out their Power Tier level of service.  My 12Mbs service regularly tests up to 15Mbps for me on the download, and the 1.5Mbps upload tests at 1.8-2.0Mbps for me.  It had something to do with the profiles needed for the higher tiers being rolled-out to customers at lower levels.

 

I looked at it as AT&T's way of saying "Fewer customers will complain about getting faster service than we promised than if they got slower service."  Yeah, I know the service is sold as "up to xyz Mbps"  but still, if you get better than what you are paying for you are more likely to be happier than if you get slower speeds.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 17 (6,413 Views)
Explorer

Re: AT&T Elite download speed increased from 6mbps to 8mbps

Thank you for your reply, GeekBoy. This seems to be the a logical reason for the unexpected bump in my speed.

Message 4 of 17 (6,410 Views)
Highlighted
ACE - Expert
Solution
Accepted by topic author RRS1947
‎09-30-2015 1:39 AM

Re: AT&T Elite download speed increased from 6mbps to 8mbps

Actually that's the 2d bump up in speed for us VDSL users.  A year or so ago my 12M internet was getting 13.25/1.97.

 

Now a couple months ago it was gettiing 15.35/2.00 and still does today.

 

Years ago when I had ATT DSL 768KB, they gave us a free bump up to 1.5M at the same price.  So, it's really not anything new from ATT. Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 17 (6,401 Views)
Explorer

Re: AT&T Elite download speed increased from 6mbps to 8mbps

[ Edited ]

mibrnsurg wrote:

Actually that's the 2d bump up in speed for us VDSL users.  A year or so ago my 12M internet was getting 13.25/1.97.

 

Now a couple months ago it was gettiing 15.35/2.00 and still does today.

 

Years ago when I had ATT DSL 768KB, they gave us a free bump up to 1.5M at the same price.  So, it's really not anything new from ATT. Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


Thank you Chris. For my personal uses the up to 6Mbps was sufficent, however the 2Mbps bump improved my Netflix streaming quality since AT&T and Netflix implemented their peering agreement from the 1080p 4300kbps stream to the 1080p 5800 kbps stream. While maintaining an extremely stable download over time.

Message 6 of 17 (6,397 Views)
Explorer

Re: AT&T Elite download speed increased from 6mbps to 8mbps

[ Edited ]

Addendum:

 

I was concerned from the beginning of the appearance of the 8190kbps increase by my low Downstream Signal to Noise Margin during the day of 8.1-8.4 .

 

I, for evaluation purposes, monitored it closely 8/29, 8/30 and 8/31 during the evening and night window of 7pm to 12am. The S/N Margin dropped to 6.0+-. I experienced several link drops/loss of sync. Edit: On 8/31 during the same period loss of sync and link drops were occuring every 5 to 10 mintues; to numerous to count.

 

I have come to understand that any value lower than 10db was to be of concern and lower than 6db would cause signal drops due to sync loss.

 

With the 6Mbps Downstream Sync Rate and my S/N Margin was always between 13db-14db with no sync loss/line drop.

 

Since my distance to the central office (2Km) or the guage and age/condition of the copper wire outside my house to the central office will not be changed, reducing my downstream sync rate back to 6Mbps is what I believe my only option. The wire and distance is the weakess link in the entire connection.

 

A stable connection is more important to me than a faster speed. The only advantage in my situation to the 2Mbps increase was being able to use the Netflix 1080p HD 5800kbps stream. The 1080p HD 4300kbps stream works well with 6Mbps and with no subjective visual difference or sync loss.

 

Any feedback and/or comments would be appreciated.

 

Rob

__________________

 

Update 8/31/2014 4:42pm CST

 

I was on the phone with one tech who assured me he was a Tier Level 2 for one hour. He said he was totally unaware of a 8190kbps increase to the Elite up to 6 mbps to 8mbps. I was disconnected, waited 20 minutes for him to callback then after no call. I called back to a real Tier level 2 tech, who said the previous tech closed my case which was opened on 8/28. She noted many FEC errors over the past four evenings She reopened the case with a new case number that refers back to my previous case which was opened on 8/28. She also noted that she was unaware of 8mbps increase to any Elite 6mbps users. She also noted that she sees my Downstream Sync Rate of 8190kbps and S/N Margin of 8.1db.

 

I was told by the field supervisor Friday 8/29 when I called him and described the issue in detail that if anyone in tech support wanted to send out a tech to decline and call him back. He also noted that several of his field techs had seen the exact 8190kbps increase and were puzzeled.

 

I have left a message with my local field supervisor to call me Tuesday 9/2, who will send out the tech who is exteremly familiar with my connection from the NVG510 to the central office.

 

I am curious as why I am the only user posting on this thread that has actually seen and/or experienced the 8mbps increase on on the 6mbps package.

 

 

Message 7 of 17 (6,252 Views)
Scholar

Re: AT&T Elite download speed increased from 6mbps to 8mbps

[ Edited ]

I am not very far out of the Uverse coverage area but at home I have the Elite 6 Mbps DSL tier via R/T on fiber (no Central Office). Does anyone know if AT&T will bump up it's Elite DSL speeds??

Message 8 of 17 (6,132 Views)
Explorer

Re: AT&T Elite download speed increased from 6mbps to 8mbps

[ Edited ]

GeekBoy wrote:

I looked at it as AT&T's way of saying "Fewer customers will complain about getting faster service than we promised than if they got slower service."  Yeah, I know the service is sold as "up to xyz Mbps"  but still, if you get better than what you are paying for you are more likely to be happier than if you get slower speeds.

If the speed increase does not drop the S/N Margin below 10 then to 6 and lower after 7pm and causes freguent evening and night sync loss/link drops. If I had been asked for my permisson to approve the 'out of the blue' speed increase I would have declined knowing my particular connection's limitations at this time. Faster is not better without stabiltiy.

 

"Bigger and Better", "New and Improved" and "99 cents" are tried and true marketing tools as GeekBoy paraphrased.

Message 9 of 17 (6,066 Views)
ACE - Professor

Re: AT&T Elite download speed increased from 6mbps to 8mbps

I also have the "elite" speed.  I just got a 7.3, but have previously noticed that it does go over from time to time.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 17 (5,963 Views)
Explorer

Re: AT&T Elite download speed increased from 6mbps to 8mbps

[ Edited ]

baseballisback wrote:

I also have the "elite" speed.  I just got a 7.3, but have previously noticed that it does go over from time to time.


I'm curious baseballisback. What are you seeing since the speed increase as your SN Margin day, evening and night?

 

Thanks,

 

Rob

Message 11 of 17 (5,952 Views)
ACE - Expert

Re: AT&T Elite download speed increased from 6mbps to 8mbps


RRS1947 wrote:

baseballisback wrote:

I also have the "elite" speed.  I just got a 7.3, but have previously noticed that it does go over from time to time.


I'm curious baseballisback. What are you seeing since the speed increase as your SN Margin day, evening and night?

 

Thanks,

 

Rob


Pretty sure @baseballisback has VDSL2 Uverse HSI like me and the noise margin is the same 24 hrs/day like mine is at 22db. 

 

Pretty much a situation for those of you on ADSL2+ IPDSLAM internet past the VDSL2 distance. Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or
ATT Customer Care(all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 17 (5,927 Views)
Explorer

Re: AT&T Elite download speed increased from 6mbps to 8mbps

[ Edited ]

RRS1947 wrote:

Addendum:

 

I was concerned from the beginning of the appearance of the 8190kbps increase by my low Downstream Signal to Noise Margin during the day of 8.1-8.4 .

 

I, for evaluation purposes, monitored it closely 8/29, 8/30 and 8/31 during the evening and night window of 7pm to 12am. The S/N Margin dropped to 6.0+-. I experienced several link drops/loss of sync. Edit: On 8/31 during the same period loss of sync and link drops were occuring every 5 to 10 mintues; to numerous to count.

 

I have come to understand that any value lower than 10db was to be of concern and lower than 6db would cause signal drops due to sync loss.

 

With the 6Mbps Downstream Sync Rate and my S/N Margin was always between 13db-14db with no sync loss/line drop.

 

Since my distance to the central office (2Km) or the guage and age/condition of the copper wire outside my house to the central office will not be changed, reducing my downstream sync rate back to 6Mbps is what I believe my only option. The wire and distance is the weakess link in the entire connection.

 

A stable connection is more important to me than a faster speed. The only advantage in my situation to the 2Mbps increase was being able to use the Netflix 1080p HD 5800kbps stream. The 1080p HD 4300kbps stream works well with 6Mbps and with no subjective visual difference or sync loss.

 

Any feedback and/or comments would be appreciated.

 

Rob

__________________

 

Update 8/31/2014 4:42pm CST

 

I was on the phone with one tech who assured me he was a Tier Level 2 for one hour. He said he was totally unaware of a 8190kbps increase to the Elite up to 6 mbps to 8mbps. I was disconnected, waited 20 minutes for him to callback then after no call. I called back to a real Tier level 2 tech, who said the previous tech closed my case which was opened on 8/28. She noted many FEC errors over the past four evenings She reopened the case with a new case number that refers back to my previous case which was opened on 8/28. She also noted that she was unaware of 8mbps increase to any Elite 6mbps users. She also noted that she sees my Downstream Sync Rate of 8190kbps and S/N Margin of 8.1db.

 

I was told by the field supervisor Friday 8/29 when I called him and described the issue in detail that if anyone in tech support wanted to send out a tech to decline and call him back. He also noted that several of his field techs had seen the exact 8190kbps increase and were puzzeled.

 

I have left a message with my local field supervisor to call me Tuesday 9/2, who will send out the tech who is exteremly familiar with my connection from the NVG510 to the central office.

 

 


Update 9/4/2014 1130am

 

The AT&T Field Tech called me yesterday. I briefly and succinctly gave him my observations and data since the Downstream Sync Rate was increased to 8190kbps on 8/27-8/28. He said everyone on the edge or beyond the maximum distance from their central office (there are only three CO's located in my hometown) with ADSL2+ was experiencing the same issue. Without coming to my house he changed my port back to the Downstream Sync Rate of 6013kbps and double checked my line stats for issues. He then came to my house and we discussed the phenomenon. The SN Margin immediately went back to 13.4 to 14. Last night between 7pm to 12am it went no lower than 12.5. Netflix streamed the 1080p HD 4300kbps flawlessly. No sync loss/line drops. CRC Errors are 0. FEC Errors 396. Compare to my Broadband Status earlier in this thread on August 30th.

 

He noted that the real world data; distance from the CO, copper wire conditions and customer's preferred  Downstream Sync Rate is rarely a factor when a decision is made to change ports for what Corporate decides is better for the subscriber.

 

As I posted earlier in this thread "New and Improved" is a tried and true marketing tool. Also a faster speed is meaningless without stability.

 

Rob

 

Message 13 of 17 (5,799 Views)
ACE - Professor

Re: AT&T Elite download speed increased from 6mbps to 8mbps

I just got 7.14 down.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 17 (5,691 Views)
Explorer

Re: AT&T Elite download speed increased from 6mbps to 8mbps

[ Edited ]

 

 

Appling the below to my particular situation (ADSL2+) with the 2Mbps increase and a SN Margin of 8.4 at it's best the following may be old news to some, interesting to some, and downright irritating to others. However it has been helpful to me and colleagues in applying Ockham's razor to various situations. The below quoted information is not by me in origin or did I author it. I do not have the original sources and authors of this information. Though I believe it is a combination of information from DSLReports, Kitz, and Speedguide.net.

 

_________________________________________

 

"Signal to Noise Margin:

 

Noise margin (in circuits) is the amount of noise that a circuit can withstand. Noise margins are generally defined so that positive values ensure proper operation, and negative margins result in compromised operation, or perhaps outright failure The choices the DSL modem make can also be either conservative, where the modem chooses to allocate fewer bits per bin than it possibly could, a choice which makes for a slower connection, or less conservative in which more bits per bin are chosen in which case there is a greater risk case of error should future signal-to-noise ratios deteriorate to the point where the bits-per-bin allocations chosen are too high to cope with the greater noise present. This conservatism, involving a choice of using fewer bits per bin as a safeguard against future noise increases, is reported as the signal-to-noise ratio margin or SNR margin. The telephone exchange can indicate a suggested SNR margin to the customer's DSL modem when it initially connects, and the modem may make its bits-per-bin allocation plan accordingly. A high SNR margin will mean a reduced maximum throughput, but greater reliability and stability of the connection. A low SNR margin will mean high speeds, provided the noise level does not increase too much; otherwise, the connection will have to be dropped and renegotiated (resynced). ADSL2+ can better accommodate such circumstances, offering a feature termed seamless rate adaptation (SRA), which can accommodate changes in total link capacity with less disruption to communications."

 

_________________________________________

 

"SN Margin:

 

Higher numbers represent cleaner signals, with less noise. In some instances interleaving can help raise the noise margin to an acceptable level.

 

6dB or below noise margin is bad, it will experience no synch or intermittent synch problems

7dB-10dB is fair but does not leave much room for variances in conditions

11dB-20dB is good with little or no synch problems (if no large variation)

20dB-28dB is excellent

29dB or above is outstanding"

_________________________________________

 

"Line Attenuation:

 

Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. One of the biggest factors affecting line attenuation is distance from the DSLAM. Generally speaking, bigger distances mean higher attenuation. The lower the dB the better for this measurement.

 

20dB and below is outstanding

20dB-30dB is excellent

30dB-40dB is very good 40dB-50dB is good

50dB-60dB is poor and may experience connectivity issues

60dB or above is bad and will experience connectivity issues" _________________________________________

Message 15 of 17 (5,556 Views)