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Re: AT&T DNS Error Assist


AT&T DNS Error Assist

Hi all,


It seems AT&T has moved their "Opt-Out of DNSErrorAssist" page. The link https://start.att.net/dnserrorassist/about/srchTrm=Redirect%20Bin is no longer valid. This is the same link that AT&T support, just this morning, told me to use, along with these instructions:


1. Type the incorrect URL (for example: www.golf.ocm instead of www.golf.com) and receive a screen with multiple results

The screen provides a notice advising the site does not exist and notifies the customer a search was performed. They can select the option Why did I get this page? | Opt out of this service.

2. Select Why did I get this page? | Opt out of this service, and see information about the service as well as the ability to Opt Out of the service. 

3. Select Yes (opt out) and direct to the CMP. The screen immediately opens to the DNS Error Assist opt out option

4. Select Opt-Out > Save


Can anyone give me a GOOD link?


Message 1 of 3
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎02-15-2019 2:42 PM

Re: AT&T DNS Error Assist

Hello @jburkeycfcu,

We're here to help! We may not have a link for you, but we have some steps you can try to follow along to get a similar result:

  1. Sign in to your AT&T account
  2. Once signed in, click on your name and select View Profile.
  3. Now select Communication Preferences, then Privacy Settings.
  4. From here, you should be able to select DNS Error Assist, and see an option to opt out.

These steps should help you and perform the same actions you are trying to do with the link.

Please let us know if this helps you!
Alexander, AT&T Community Specialist

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Message 2 of 3

Re: AT&T DNS Error Assist

I followed these instructions, went to the page, and saw that the opt-out option was already checked. Why is opt-out not working? 

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