2Wire i38HG Default Password Needed

Tutor

2Wire i38HG Default Password Needed

I would like to know the default password for my new 2Wire i38HG gateway. I am also having trouble connecting wireless devices such as printers. Please provide solutions, if possible. Thank you.

 

vgdiaz

Message 1 of 25 (157,901 Views)
Highlighted
Guru

Re: 2Wire i38HG Default Password Needed

Past the point of holding down the reset button on the iPSU for 15s and trying the default system password housed on the inside panel of your iPSU, there's not much advice I can offer.

If it will not work with the default key listed, you'll need a technician visit.
Message 16 of 25 (103,068 Views)
Tutor
Solution
Accepted by ATTU-verseCare (Community Support)
‎09-30-2015 1:39 AM

Re: 2Wire i38HG Default Password Needed

Its on the battery backup box, not the actual router.

http://www.dslreports.com/forum/r24561058-Default-System-Password-2-WIRE-i38HG

Message 17 of 25 (75,602 Views)
Contributor

Re: 2Wire i38HG Default Password Needed

the default password is on the uverse battery pack 

Message 18 of 25 (75,240 Views)
Contributor

Re: 2Wire i38HG Default Password Needed

THANK YOU !!!!!! I have been looking everywhere that the ATT customer care rep told me but none of those numbers worked! You would think they would be able to help me ! LOL All i wanted to do was change the password to something I could remember ! Thanks so much !!!
Message 19 of 25 (75,239 Views)
Contributor

Re: 2Wire i38HG Default Password Needed

Hi folks,

I had an old ATT gateway that was replaced by a i38HG. The old battery backup is still here, but I don't see any password anywhere on the old battery pack, case, or new i38HG. I have looked at the equipment on the side of the house, there isn't any passwords there either. I haven't been able to find any other equipment in the house. ATT support keeps telling me where my wireless password or where it should be but no one seems to know where it really is. I need to change the wireless channel and make some other modifications to the system, but can't without the system password. 

Message 20 of 25 (74,945 Views)
Employee

Re: 2Wire i38HG Default Password Needed

On an inid install, the password to make changes is located on the battery compartment cover located on the front of the Power Supply. Should be center bottom of cover. If cover is missing would require installation of a new power supply and factory reset of inid to reconfigure for new settings.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 21 of 25 (74,939 Views)
Contributor

Re: 2Wire i38HG Default Password Needed

I'm in the same boat - no password or username stored in the box, router or power supply. I need to make changes to the internal settings and keep getting asked for the password.  I've tried resetting the device but still same issue.  Any other ideas?  Thanks

Message 22 of 25 (51,672 Views)
Community Support

Re: 2Wire i38HG Default Password Needed

Hi @onelred,

 

I apologize about the inconveniences, but I will be glad to help. Sadly, if you do not have the information on the router, we will have to replace the unit. I can help with that, and we will be sending you a private message to assist with this matter.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 23 of 25 (51,620 Views)
Teacher

Re: 2Wire i38HG Default Password Needed

 


vgdiaz wrote:

After I go to 192.168.1.254 it takes me to the setup page but I am unable to make any changes wihtout the system password not the wireless key  which I have to connect wireless decives. The problem is that I need to change the channel because the default channel does not allow to connect wireless devices.

The manual states that the system password is on the iPSU front cover, but I do not know what's iPSU. What's iPSU?


iPSU is the Power Supply Unit. It is a the unit that supplies power to your iNID or outside unit. The password you are looking for is on the label on the front cover of this unit. It shold be white in color with 3 LED's in the front. 

Message 24 of 25 (46,043 Views)
Tutor

Re: 2Wire i38HG Default Password Needed

In case someone comes looking for an answer to this one again. I had a 2 wire I absolutely loved it. On the back of the modem there are 2 sets of numbers not just one. If you entering the wrong number it won't work go look for the next set of numbers try that one

Message 25 of 25 (27,660 Views)