2Wire i38HG Default Password Needed

Tutor

2Wire i38HG Default Password Needed

I would like to know the default password for my new 2Wire i38HG gateway. I am also having trouble connecting wireless devices such as printers. Please provide solutions, if possible. Thank you.

 

vgdiaz

Message 1 of 25 (157,933 Views)
Expert

Re: 2Wire i38HG Default Password Needed

[ Edited ]

The Wirelss Network Key is written on a label on the side of the device.

Message 2 of 25 (157,857 Views)
Tutor

Re: 2Wire i38HG Default Password Needed

The label does not provide for a system password, it only provides for the serial number a MAC number and a PN number. that's all!

Message 3 of 25 (157,853 Views)
Expert

Re: 2Wire i38HG Default Password Needed

Message 4 of 25 (157,846 Views)
Tutor

Re: 2Wire i38HG Default Password Needed

The link provided doesn't tell where I can get the default or system password, it simply provides on how to connect it via ethernet or wireless. It appears that this is a new 2wire model i38HG and it does not provide the password on label. However, I found what's the iPSU. According to this link .pdf link on page 22 states that the system password is on the iPSU. http://www.att.com/support_media/images/pdf/uverse/iNIDv2_UG.pdf

 

Message 5 of 25 (157,844 Views)
Expert

Re: 2Wire i38HG Default Password Needed

[ Edited ]

You need the Wireless Key not the System Password to connect to wireless devices.  Also, per the illustration in the link that I provided, it indicates that the information that you need is on the label on the i38G.

 

Also, you can see pages 13 and 14 in the document in the link in your last message.

Message 6 of 25 (157,841 Views)
Tutor

Re: 2Wire i38HG Default Password Needed

After I go to 192.168.1.254 it takes me to the setup page but I am unable to make any changes wihtout the system password not the wireless key  which I have to connect wireless decives. The problem is that I need to change the channel because the default channel does not allow to connect wireless devices.

The manual states that the system password is on the iPSU front cover, but I do not know what's iPSU. What's iPSU?

Message 7 of 25 (157,837 Views)
Expert

Re: 2Wire i38HG Default Password Needed

See page 3 of the document.

Message 8 of 25 (157,836 Views)
Expert

Re: 2Wire i38HG Default Password Needed

For an iNID setup (which is what you have), there are 3 different devices in the system:

1. The i3812V, also called just the "iNID". This is a large box on the side of your house outside that terminates the incoming phone lines. This unit contains all the actual router hardware and routing logic.

2. The i38HG. This is a combination 4-port Ethernet switch and wireless access point located inside your house. It doesn't have any routing logic in it, and doesn't have an IP address, it's hardware only. However, it is configured by making a web browser connection to the i3812V unit, which has settings that will change things like the wireless SSID, encryption, and key.

3. The battery backup unit for the i3812V, called the iPSU. This is inside your house somewhere and has a wire that runs to the i3812V outside. It provides power and battery backup for the i3812V. The sticker with the system password is on the side of this unit.
Message 9 of 25 (157,822 Views)
Voyager

Re: 2Wire i38HG Default Password Needed

[ Edited ]

Smiley Frustrated

 

Message 10 of 25 (140,821 Views)
Contributor

Re: 2Wire i38HG Default Password Needed

@SomeJoe777

All your information is correct - except that when the techs replace your INIDs unit and the modem and NOT the iPSU you're left without a good password.  The INIDs syncs with the i38HG and resets everything to IT'S defaults while the old password remains on the old iPSU.  Now what do I do?  AT&T support has already blown off two appointments to return the tech - I'm about to drop this whole service.  Does anyone know of a way to read the system password from the INIDs unit?  I've already opened the box (yes, the service side too) but nothing like a password is apparent.

Message 11 of 25 (131,858 Views)
Expert

Re: 2Wire i38HG Default Password Needed

Unfortunately, I know of no way to reset the password.  A factory reset would do it, but you have to be logged into the HTML management site of the iNID to enact a factory reset.

Also, the reset would simply reset it to the default, which you would not know without the matching iPSU.

Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.

To check for their reply, click the little blue envelope. List Private Messages

 

 

Message 12 of 25 (131,707 Views)
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Solution
Accepted by SomeJoe7777 (Expert)
‎09-30-2015 1:39 AM

Re: 2Wire i38HG Default Password Needed

[ Edited ]

Holding down the reset button on the side of the iPSU fo 15s will flow the system password to the network. In fact, it's in the technician's m&p to do it before leaving.

 

A factory reset resets the i3812V and allows it to re-sync with the iPSU and receive a password update from the iPSU.

 

The factory reset on the iPSU requires the you to press and hold the reset button down (recessed) on the left side of the iPSU for approximately 15 seconds (pressing the reset button requires a thin object approximately one inch in length, such as a paper clip, pen head or small screwdriver).

 

I'm suprised that none of those calls to tech support have revealed the simple process.

Message 13 of 25 (131,706 Views)

Re: 2Wire i38HG Default Password Needed

You can reset the iNid from the inside box, you will need a paper clip and insert it into the very small hole on the front.

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 14 of 25 (131,598 Views)

Re: 2Wire i38HG Default Password Needed

@bauwls
I've been dealing with this issue ever since we switched to this system last week. Haven't been able to change my router settings because haven't been able to get through with the system key on the iPSU.
Doing the side button reset on both the iPSU and the router in question did help and on the GUI I was shown a page to set the password to either the default system key or my own. First I tried setting it to my own, and then after setting it, it did not work. So I did the reset on both devices AGAIN and this time tried selecting the default system key option. Same thing happened, no password worked. I don't know if this is a problem with our devices or the guy who set us up had no idea what he was doing - I hardly know what I'm doing other than lurking around forums like this one. You seem to know what you're talking about so if you (and anyone reading this post for that matter) has any insight on what the issue might be it'd be super appreciated. I made this forum account literally just for this specific problem. Thanks.
Message 15 of 25 (103,758 Views)