04-24-2012 12:39 PM
04-24-2012 12:49 PM
what is the small reset button on the back for, then?
Do I unplug the ac cable after switching the router off or does it not matter?
04-24-2012 12:51 PM
There is no off switch for the RG. The button on the back is a reset button, but to do a hard reset that will cause the software to be redownloaded into the RG it has to be powered off for at least 30 seconds.
08-01-2012 7:35 PM
Sorry for the late update, but I unplugged the power cord for 30 seconds and then plugged it back in but the settings are still there! I thought everything in the memory would be wiped out. Was there something else I missed?
08-01-2012 8:06 PM
08-01-2012 11:19 PM
Is that the exact same thing as a "hard reset"? I've read somewhere that you can get viruses on your router, I'm trying to wipe everything off the router that I don't need just to be sure. Thanks for the help.
- edited 08-02-2012 8:14 AM
A few routers based on DD-WRT or other Linux-derived code might be vulnerable to malware, but the 2Wire router has AT&T-proprietary firmware, so malware is not an issue.
A factory reset, hard reset, etc. are all the same thing. It's a reset of the router, clearing the existing configuration completely, and starting as if it just came out of the box. This is opposed to a normal reset, restart, or reboot which does not clear the existing configuration.
07-02-2016 9:51 AM
I'm really confused. What if I do not wish to do a complete Factory Reset; I simply wish to do a Reboot of my gateway to see if that cures a couple of evasive snafus. Someplace I thought I read to hold downt the reset button for up to 4 seconds..... but now I am confused if I should remove the DC power plug for 30 seconds.......... please help.
- edited 07-02-2016 10:47 AM
The original thread is over 4 years old so I don't know if those answers still hold true.
"hold down the reset button for up to 4 seconds..... but now I am confused if I should remove the DC power plug for 30 seconds"
Both will reboot the gateway. I've done both in the past with the same results.
You might be thinking of a Factory or Hard reboot of the DVR which is different than a Soft reboot. A Factory or Hard reboot of the DVR will erase your recordings.
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.