04-24-2012 12:39 PM
I was wondering what the right way to hard reset the 2WIRE 3600HGV router is?
Thanks for responding
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04-24-2012 12:49 PM
what is the small reset button on the back for, then?
Do I unplug the ac cable after switching the router off or does it not matter?
04-24-2012 12:51 PM
There is no off switch for the RG. The button on the back is a reset button, but to do a hard reset that will cause the software to be redownloaded into the RG it has to be powered off for at least 30 seconds.
08-01-2012 7:35 PM
Sorry for the late update, but I unplugged the power cord for 30 seconds and then plugged it back in but the settings are still there! I thought everything in the memory would be wiped out. Was there something else I missed?
08-01-2012 8:06 PM
08-01-2012 11:19 PM
Is that the exact same thing as a "hard reset"? I've read somewhere that you can get viruses on your router, I'm trying to wipe everything off the router that I don't need just to be sure. Thanks for the help.
08-02-2012 8:13 AM - edited 08-02-2012 8:14 AM
A few routers based on DD-WRT or other Linux-derived code might be vulnerable to malware, but the 2Wire router has AT&T-proprietary firmware, so malware is not an issue.
A factory reset, hard reset, etc. are all the same thing. It's a reset of the router, clearing the existing configuration completely, and starting as if it just came out of the box. This is opposed to a normal reset, restart, or reboot which does not clear the existing configuration.
07-02-2016 9:51 AM
I'm really confused. What if I do not wish to do a complete Factory Reset; I simply wish to do a Reboot of my gateway to see if that cures a couple of evasive snafus. Someplace I thought I read to hold downt the reset button for up to 4 seconds..... but now I am confused if I should remove the DC power plug for 30 seconds.......... please help.
07-02-2016 10:42 AM - edited 07-02-2016 10:47 AM
The original thread is over 4 years old so I don't know if those answers still hold true.
"hold down the reset button for up to 4 seconds..... but now I am confused if I should remove the DC power plug for 30 seconds"
Both will reboot the gateway. I've done both in the past with the same results.
You might be thinking of a Factory or Hard reboot of the DVR which is different than a Soft reboot. A Factory or Hard reboot of the DVR will erase your recordings.
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